How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%34+2.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREGrand Valley Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 1,097 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job.
Grand Valley Towing for special vehicle towing
Clear ✕All 58 Google reviews tagged “Special vehicle towing” · showing 20
Response great. Customer service, great. Customer care, great. Thank you, Seth. Amazing job done with care to my vehicle.
Fantastic service with quality employees
Even great weekends have hiccups, but the crew at GVT made calmed every nerve in the parking lot. Dispatch was calm and friendly, knew exactly what we were asking for (even for an early 90s ski boat trailer). The tow truck driver was charismatic and knowledgeable. Thanks for making a crappy situation feel so light!!
Great price & friendly service 👍!
Awesome employee! Very understanding and took care of me and my vehicle
The driver was very kind and just told me to stay in the car. He said there’s no sense in both of us being cold. Pulled me right out!
Great service. Friendly staff
Today has been a day for me…I am a package delivery driver and I had gotten stuck in a customer’s driveway who refused to help me get out of his driveway after he got his package. I tried so hard to get myself out but couldn’t. I called Grand Valley towing and omg they came to the rescue and so fast. The dispatcher…
Great friendly service! Maintained surprisingly good communication with updates and reminders of my scheduled appointment for towing!
Quick and quality service! Best in the business, thanks again guys!
Overall it was ok but an error occurred when the first driver was winching the car on the truck and an irreplaceable plate on the front of my classic antique car was significantly damaged. The second driver who came out did a great job.
Grand Valley Towing has always done a fantastic job for me. My trailer with a boat on it had a wheel bearing go bad and they were able to put the whole thing on a flatbed and get it to the trailer repair place for me. Made it nice and easy and gave me peace of mind. Great job John!
Driver helped us out and got her Hilow all the way across town without any hesitation on his part he was awesome
Awesome business ,dependable friendly staff at affordable prices :)
Very friendly, was quick to arrive and took care of checking car in for maintenance .
Very nice and polite. Fast friendly service
Very professional and patient while loading/unloading high end classic vehicles for us
Ian was great! I’m from out of town and he helped me find a mechanic and towed my car - big help
Communication with Grand valley was straightforward and prompt. Minutes after speaking with dispatch, my tow driver contacted me to inform me he was en route. The tow was quick and flawless. Very professional service at a modest price.
After another company never showed up, Grand Valley was quick and efficient! Thanks for the rescue!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 352 | — |
| Car lockouts | 58 | — |
| Special vehicle towing | 58 | — |
| Local hauling | 47 | — |
| Tire change | 26 | — |
| Battery service | 21 | — |
| Long distance hauling | 15 | — |
| Battery | 6 | — |
