How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREGrand Valley Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 1,119 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job.
Grand Valley Towing for car towing
Clear ✕All 320 Google reviews tagged “Car towing”
Excellent service! The driver was professional and easy to talk with as we drove to the service station Would highly recommend them!
Andrew was AMAZING and our family is very thankful for him! My sister needed a tow last night due to hitting a deer on 131. Andrew was the only one to answer the call and he came out asap. He helped my sister get what she needed and was so kind to give her a ride to the nearest gas station to wait for me to get her.…
After all the stress of dealing with a car accident, it was a blessing metting Holly. She is an amazing human. ❤️ She was very helpful and considerate. I’m grateful she was able to help me. Thanks again Holly!!
The communication was clear as they let me know through texting they were going to pick car up and also when delivered.
Quick help with a tow! & great price for how far it needed to be towed! Thank you, Brent!
Thank you Holly!!! She was super friendly and helpful and I’m very grateful she was able to help me and my dad out with towing my Nissan.
Fast & friendly service! Would highly recommend!
I had a flat tire on the interstate with no spare and Holly was great! She did a phenomenal job, she made me feel very comfortable and safe. She towed me home and was a pleasure to talk to! Thank you so much for your wonderful help!
Brent was very quick, communicative, and helpful with finding nearby shops with good reputations. I always call GV when I need a tow!
⭐⭐⭐⭐⭐ I called AAA to schedule towing service for my car, which wasn’t working properly, and within about 10 minutes of submitting the request, I received a call from Randy with Grand Valley Towing. From the very beginning, Randy was incredibly friendly, charismatic, professional, and helpful. He made the entire…
We needed our 1978 Buick towed and Holly did an amazing job! With all flat tires and dead battery it was not an easy car to get onto the truck but Holly used her muscles and got it done. We appreciate how experienced and friendly she was, we will definitely be happy to work with you guys again in the future (:
Showed up very quick and the driver was super friendly.
We got Holly, and she was absolutely amazing! Super friendly, professional, and polite from start to finish. She was incredibly detail-oriented, didn’t skip a single step, and still kept everything moving efficiently. She even took the time to include and encourage my 8-year-old niece to help out, which completely…
Great timely service, fair price and friendly staff!
It was a quick and very good service.
Very quick service and friendly and courteous.
Absolutely fantastic Shawn took care of our car and our family to get us home safely. Excellent service. If you need a tow or onside road service don't call any other company GV towing is the best.
They were very quick, friendly, and professional I would recommend them
Operator was an awesome soul! Super helpful.
Attention Steve: Your reviews sound like you're a great guy, but you have many questionable business practices. I've never had my vehicle towed before, but this first-time experience with Grand Valley Towing was not a good one. Let me say this review has nothing to do with the drivers or attendants and is solely…
She was very nice and helpful
Great service faster than I expected
We have used Grand Valley 4 times in the last couple of months and each time they have been very timely and helpful! I will always recommend these guys for any roadside needs!
Delivered my car without incident. Thank you.
Driver did a great job and was very professional. Dispatch however, failed twice. First by Scheduling it wrong, Sending a driver over the night before the actual time That was scheduled.Then on the day of the tow dispatch told me The driver would be there in 15 minutes, And he didn’t show up for 45. Not the driver‘s…
Our Suburban had to be towed tonight, and our driver Holly was an absolute gem. She was friendly, highly skilled, and turned a stressful situation into a pleasant experience. I’d give Holly 10 out of 5 stars if I could! 🌟
The driver who helped me out was so kind, quick and resourceful. Appreciate them helping me out.
My wife went in the ditch this morning the guy came out took great care of it simple easy very friendly very caring excellent service highly recommended I wish I remembered his name but he did a great job thank you for your service
The driver was very efficient and effective. You could tell he cared about the safety of clients and himself. They got there in a hour or less on a busy day for them. Everything from calling to them towing the car was very straightforward and clear. Being on the side of the road is stressful situation and scary but…
Great experience! Grand Valley Towing is the best! The receptionist is the nicest woman ever. She actually took time to talk to me, I was having a bad day with my car. Jeffrey was my technician. Great person. Very professional and relatable. I wouldn’t contact anyone else for assistance! I actually put Grand Valley Towing in my contacts!
Brent was amazing and went the extra mile to help a friend. Grand Valley Towing FTW!!
They showed up in a timely fashion and where very nice.
Amazing service from start to finish! Jeff, the tow truck driver, was very kind, professional, and punctual. The dispatcher was equally helpful and responded quickly when we called for urgent assistance. We were stuck inside an oil change bay and needed immediate towing, and they promptly connected us with the…
Very good service. William is the name of the person that towed my car. Great service William.
Needed to have my car towed, called and they were right out. Didn't have to wait long at all. I had Andrew, who was a fantastic driver, got everything hooked up right away and was a joy to ride with. 5/5 experience!
Jeff was friendly and efficient. Got my son's car back to our house without issue. Highly recommend Grand Valley Towing.
Very nice and friendly
Excellent service! My second time using their service and it was fantastic. My driver was Brandon and went over and beyond. I highly recommend!
Tha driver was great
Great experience with Brent
Wonderful service driver was kind and they got to me quickly
It’s never a good day when your car won’t start, but Brandon and grand valley towing made the disruption a bit less bitter. They were prompt, thorough, careful with my vehicle and got it to the service center quickly. Definitely recommend.
The initial intake call was quick. The truck texted his name and when he was on his way. Total time from phone call to truck arrival was 13 minutes. I appreciate the speed and efficiency of this service during an already stressful time.
Brandon was quick and efficient with excellent knowledge! Thanks is not enough!! A+ service!! Mary Smith
Fast service, great price
Your driver Andrew arrived and was courteous and concerned about my situation, asking me if I was OK. That kind of care is amazing in these days where nobody really cares about anybody else usually. There’s a great culture @ Grand Valley Towing! I never
The guy that came out was really nice and very helpful.
Grand Valley Towing was fantastic! Erik was especially awesome - I received timely updates and check ins throughout my experience since I wasn’t with my car at the time of towing, and I could tell Erik really cared! It made it the best possible experience. Thanks again to the whole team at Grand Valley Towing!
This guy was very, very nice ,patience, polite and very helpful..He was great...Thank you for your service..Delores..also professional...I would recommend this company to anyone and the price was very fair. And was very knowledgeable about towing ..
Super fast, super friendly, very helpful!
They were fast and did a great job
Driver was very friendly and helpful. Really appreciate his service
The tow truck driver was exceptionally professional and kind. He made an inconvenient situation more bearable by making us feel like it was no big deal. Great job!
Got here right away and got the car to where we wanted it. Price was competitive
Very fast and friendly!
Grand Valley Towing came fairly quickly and took care of the situation very professionally.
Very professional, kind and helpful. Thank you so much to dispatch and my driver today.
Professional, friendly, and honest
Very prompt service and friendly service.
Steve was great!
Quick and awesome people to work with!
Driver was very couteous and professional.
They showed up timely and made the process very smooth.
He got there super fast but there’s scratches all over the symbol for my vehicle on the grill and where the hood pops open.
Extremely helpful
Great service...very professional and helpful. Thank you.
They came pretty fast and got me on my way to my house great service and friendly staff
Service was quick driver was very polite, and went out of his way to provide the service
Fast and great service. Driver was friendly and very helpful. I'll definitely use you again when needed.
Fast and easy service! Thank you!
Quick str8 to point...
Tech was helpful and kind during a stressful time.
My car died at work. Called to have them tow it. They called my insurance to check for coverage. They came in a timely manner
Fast. Friendly. Good Price
Grand Valley Towing will be my go to from now on although I hope it's a while before I need another tow. Dispatch and driver were friendly and quick. Couldn't have asked for better service
Jason was super professional and helpful! And super patient on such a hot day.
Easy to work with. Profesional and timely.
“Quick trip” to Meijer, 3 hours later we finally made it home! HUGE thank you to Grand Valley Towing. Best customer service I’ve had in a long time!! Thank you, again!
Super fast service outstanding service will definitely use again
Jeff confirmed my concerns about problem that he showed me had broken under the front hood. I couldn't see anything with a flat flap flap noise being a tire problem.
We called and they were on the scene within 20 minutes. They texted updates to keep me in the loop of how the process was progressing. Super easy to work with and I would for sure use them again.
Not under the best circumstances but an amazing experience, my driver was wonderful! he was extremely quick to get to me and was very careful with my car! fast and amazing service!
They were friendly,fast and efficient.
Driver was quick, communicated ETA and arrived when he said he was going to. Very professional. Recommend Grand Valley Towing.
Had accident on highway. From out of town. Called Grand Valley Towing as they seemed closest to my location. Very prompt service! Very polite upon arrival to location on highway. Assisted me with locating a local dealer to take vehicle to. They left key in their drop box with my contact info as accident happened in…
Great experience, very professional and on time.
Friendly people and very quick, what's not to like
Grandvalley Towing continues to be the best Towing company that I have ever used.
Promptly came to tow my car to the shop. Professional service and no issues.
Jeff was fantastic! Got my car loaded up quickly and efficiently. I was able to ride down to the tire shop with him. He made the ride comfortable as could be considering that my tire was slashed. Very friendly and great customer service!
They were helping and very efficient!! Happy with the tow and service!
The driver was extremely knowledgeable and had a great attitude! I appreciate him enjoying his job!
Friendly and fast service. Was recommended by Walker City Towing due to my location.
Jeff was great! He was quick, great communication and friendly. Really appreciate the service!
Easy, fast, friendly
Great communication. Arrived quickly. Driver was very professional. Highly recommend.
Very good service. Staff was very helpful and professional
Great service!!!
Fast and wonderful, would definitely use these guys again.
I was actually at work when I scheduled the pickup. My doorbell camera showed upmost professionalism. Quick job and with respect to the vehicle. Texted me with updates and when the service was completed. 10/10 recommend
Very professional and courteous.
Picked up my pos in no time
Highly recommend! They are quick and a great business.
Had an amazing experience, very very helpful, wonderful to work with and reasonably priced! Will definitely be using them in the future if needed!!!
Staff was very courteous and helpful. Definitely recommend.
Arrived super fast, was very friendly, and helped me feel better about the situation!
I'm very pleased with the service. I never ended up needing a tow, but called for one since I could not start my car after a battery jump. Ian was able to jump start the car so I could drive it to get a new battery. He was very helpful and professional. If I ever need a tow service, I will call again!
Excellent service provided and was there in a timely fashion
Pulled me out of a ditch on a snowy day
Prompt, polite, clean truck. Great experience!
The driver was very professional and friendly. Will definitely use the service again when needed.
Quick, reliable, reasonable
Super friendly quick and honest !! 10/10
Top notch driver great service and very helpful!!
Great driver.
The company was prompt and getting to me and the gentleman that pulled my car out was very friendly and I appreciated that.
Great company and great owner best tow service
On time and friendly. Perfect.
This was an amazing experience. My husband’s car died and we needed a tow. The first company I called had an obnoxious phone tree system. Here, I talked to a person right away. He was incredibly helpful and kind. The driver struggled to find our car in a gigantic, complicated parking lot, and he was gracious…
Only place I trust to pull my sport cars out of ditches
Could not ask for better service. Great communication, reasonable prices, and happy to go the extra mile for customer satisfaction! Randy is the best!!!
Very Great experience, and they were very professional definitely know what they’re doing!…
Prompt & Polite - good communication, Thank You very Much!
Called them. They were there 10 minutes later to hook the car up. They took it in to the shop and everything was done within 30 minutes. They did an awesome job I'm definitely using them again. And will tell all my friends.
Very cool guy...very helpful
Dispatcher and tow driver were very courteous and my car was taken care of within an hour even during rush hour. The first time I’ve used Grand Valley towing but will certainly call them first in the future and will definitely refer them.
Great and quick service very nice
Service was prompt. The driver was very nice and friendly! I would recommend GV Towing to anyone!!
Great services from beginning to the end. The fastest service we ever had.
Good, fast service and a friendly driver.
Fast and cheap and reliable
Process was smooth!
He was sooo nice and encouraging cause I was definitely stressed trying to get help! Thank you guys❣️
The best tow service in Grand Rapids. This company sends texts to let you know they are on their way to you. Jeff was the tow driver, was so nice and kind . I only waited 15 minutes if that they were fast. I appreciate their fast and prompt service. I most definitely suggest calling this tow company first, you will…
I called to have my car towed and less than 1/2 hr they arrived.
Towed my vehicle to Northuis Auto Repair. Used them several times and never had an issue and they bill my insurance directly so I don’t see a bill.
Fast pick up and super helpful!!! Thank you.
Quick & Easy Local Towing!
Excellent experience with GV Towing! Arrived Quickly with a Very Professional Driver, Tyler. Will call if I’m ever stranded again.
Didn't have to wait very long and the driver was very friendly and helpful.
Great service, had an issue on a Sunday afternoon. They answered the call and sent someone out. I was an hour away from where they were at and the vehicle had to go right back where they came from.
Great customer service and on time!
Great service. Best I've had.
Very helpful land nice
Great service and timely response
Drive was extremely nice and polite. Had a very clean vehicle and was very friendly and professional.
Mike was awesome! Had a great sense of humor ! Thanks for the quick service !
I needed my wheelchair accessible van towed off the side of the highway and needed to get home. They told me to leave the keys where they can find them and they’ll get it picked up and dropped off within a few hours. They knocked it out and I was notified by text along the way. Rates were reasonable and the man on…
We’re here pretty quickly A Very nice driver , great service
Very helpful
Towed my car very quickly out of a turning lane and very friendly.
Great service friendly staff
Very professional and knowledgeable. Would definitely recommend
They always go out of their way!!!
Fast and friendly service, from phone call requesting tow to dropping it off at the mechanic, under an hour. Will use again if needed.
This is twice they have rescued us on two different cars. Once was out of ditch and this time for towing to a shop. They are professional and friendly on the phone. They get a truck out to you pretty quickly. Plus they bill my insurance directly (after verification). The tow person was friendly and made me feel safe…
Timely and very professional
Bryce is sooooooo super nice!!!! After hitting a wall and being traumatized Bryce showed up insured me that everything was going to be fine and got me home safely. Even though my car was totaled he still exercised care for the situation. He saved my morning!!!
My company needed our forklift moved from our old location to the new location and was given less then 24 hr notice. I called GVT and they took care of us! Great company, great pricing, and wonderful staff. Thank you so much GVT for helping my company out in such short notice.
Ian was awesome, very kind! Thank you! And I appreciate the ca$h discount!
Fast service was very much appreciated!
My daughter’s car broke down on a busy street in the rain. They were fast and polite and billed her insurance directly. They made a bad situation so much easier to deal with!
Fast service. Driver was fantastic and certainly will be using Grand Valley Towing when needed.
Fast. very friendly I would definitely call them again.
Car broke down just before the weekend so I’ve used this service 2 times this week. All the staff are incredibly patient and helpful. All well spoken and nice. If I had questions, they answered without making me feel ignorant.
I called and spoke with Steve after my daughter had been waiting 2+ hours for another service. He was so helpful and dispatched a truck immediately to go get her. From the time I called to the time the truck arrived was like 20 minutes. Exceptional service!! Thank you Steve!
Wow crazy fast called all over Grand Rapid nobody could get to me within a hour . Call here they where out there so fast they got my car to the shop before I could get to work all within 20 minutes ! There the best!
Arrived in less than 30 minutes. The driver was friendly! Thank you for great service!
Came quickly and got me off the road when my truck was broken down. Helped provide solutions for my trailer and we’re a great value. The drivers are very friendly.
So I am a single mom and needed to get to work ASAP so I made a post on Grand Rapids inform saying that my road has not been plowed yet and there was a foot of snow and I was stuck. Seth saw it and asked one of his workers to come and help me and they towed me all the way out of my neighborhood and made it so i…
They were very professional and kept me up to date.
Called late night on my way home and car broke down got my car home in 30 mins very happy thanks 😊
Both Steve & the driver were very friendly & great to work with. I highly recommend!
Working with specially modified vehicles unlike most companies. Drives definitely know what they are doing.
BEST tow company EVER!!!! From my experience both STEVE and JOE really helped me out when I needed it THANKS again guys YOU ROCK!! I definitely recommend them.
Seth was very helpful, kind, and fast. This company seems to know what they’re doing and take pride in the people they serve. Thank you! Would recommend.
I called them. They showed up and delivered. I never actually saw them because I was at work. They took payment over the phone. It was quite easy. I received a text saying the job was done so I called my mechanic to see if indeed our car was there. Sure was. Everything done in a timely manor.
Awesome and quick service. Joe was very professional. Would definitely recommend!
Very good service and quick and friendly
Very kind and professional. I will use again if needed
Arrived super quick and was very friendly and professional. Joe told us he would take the car to the shop for us, park our car, drop off the keys, and fill out the after hours information card at the shop. Thanks for the excellent service, Joe!
Tried setting up a tow through my insurance company tonight. Waited 30 minutes on an estimated 20 minute hold before giving up on them and calling Grand Valley directly. Grand Valley answered the phone right away and had a tow truck to me within 20 minutes. The person on the phone and the driver were both…
Great service! Friendly and fast!
Car troubles are never fun but this company made everything okay! They had great communication, quality and efficient service, and friendly to top it off! 10/10 would recommend.
Wonderful experience! Very professional and happy to help. Car broke down an hour from home and grand valley sent a tow truck right away! Would recommend using them over anyone else!
Quick service, very helpful as I was stuck on the side of the highway. Driver was friendly and professional.
Great crew- fast response time!! Thank You!
They arrived within 20 minutes, and took care of everything! Highly recommend!
On time, professional, and kind guys.
It's rare you find great, polite, professional companies to work with nowadays. GV Towing made the process so smooth, he was so kind of and patient will use them for ALL future towing needs!!!
They promptly got my vehicle and brought it to my mechanic's with no issue at all. They even billed my state farm agency directly which was great! Grand Valley Towing will make all your towing/vehicle recovery dreams come true.
I have used this company on multiple occasions from being locked out to having my vehicle towed. Jimmylee Melinn is my go to guy because hes always going the extra mile. Fast and efficient ill always use grand valley.
Wheel bearing went out while 30+ miles from home. Auto Owners connected us with GVT. Our service guy was Joe, who arrived promptly, was professional, friendly, and cheerful. We were relieved to get such good service.
THANK YOU SO MUCH TO Wayne who I spoke with on phone last night! Kindest, patient person! Huge. Thank you to Joe as well! Above and beyond with even a laugh! Thank you Jason for help today! You three are very appreciated to our family of four! Kindness is an understatement from three complete strangers to us. I will always recommend this company! Thank u!
My car was stuck in my driveway. With half of it being on the street. I called for towing. If I could give a zero I would. Besides being extremely rude (“...I have 30k calls...I’ll get there when I get there.” My car was tied at the tires and yanked the car into the middle of the street then left because he, rudely,…
I want to give this shout out to Jimmy Lee, your service with my van was excellent, you guy were fast. I've seen hours long for any tow or lock out service even in very bad situations. But you guys were great. I for will be referring your business to others.
On time, very professional and affordable. Highly recommend. Flawless move of my old monte.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 320 | — |
| Local hauling | 53 | — |
| Special vehicle towing | 49 | — |
| Car lockouts | 41 | — |
| Battery service | 27 | — |
| Tire change | 19 | — |
| Long distance hauling | 12 | — |
| Battery | 12 | — |
