How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREGrand Valley Towing
Kentwood, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #70Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 1,119 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Grand Valley Towing for 8 kinds of job.
Grand Valley Towing for car towing
Clear ✕All 320 Google reviews tagged “Car towing” · showing 60
Excellent service! The driver was professional and easy to talk with as we drove to the service station Would highly recommend them!
Andrew was AMAZING and our family is very thankful for him! My sister needed a tow last night due to hitting a deer on 131. Andrew was the only one to answer the call and he came out asap. He helped my sister get what she needed and was so kind to give her a ride to the nearest gas station to wait for me to get her.…
After all the stress of dealing with a car accident, it was a blessing metting Holly. She is an amazing human. ❤️ She was very helpful and considerate. I’m grateful she was able to help me. Thanks again Holly!!
The communication was clear as they let me know through texting they were going to pick car up and also when delivered.
Quick help with a tow! & great price for how far it needed to be towed! Thank you, Brent!
Thank you Holly!!! She was super friendly and helpful and I’m very grateful she was able to help me and my dad out with towing my Nissan.
Fast & friendly service! Would highly recommend!
I had a flat tire on the interstate with no spare and Holly was great! She did a phenomenal job, she made me feel very comfortable and safe. She towed me home and was a pleasure to talk to! Thank you so much for your wonderful help!
Brent was very quick, communicative, and helpful with finding nearby shops with good reputations. I always call GV when I need a tow!
⭐⭐⭐⭐⭐ I called AAA to schedule towing service for my car, which wasn’t working properly, and within about 10 minutes of submitting the request, I received a call from Randy with Grand Valley Towing. From the very beginning, Randy was incredibly friendly, charismatic, professional, and helpful. He made the entire…
We needed our 1978 Buick towed and Holly did an amazing job! With all flat tires and dead battery it was not an easy car to get onto the truck but Holly used her muscles and got it done. We appreciate how experienced and friendly she was, we will definitely be happy to work with you guys again in the future (:
Showed up very quick and the driver was super friendly.
We got Holly, and she was absolutely amazing! Super friendly, professional, and polite from start to finish. She was incredibly detail-oriented, didn’t skip a single step, and still kept everything moving efficiently. She even took the time to include and encourage my 8-year-old niece to help out, which completely…
Great timely service, fair price and friendly staff!
It was a quick and very good service.
Very quick service and friendly and courteous.
Absolutely fantastic Shawn took care of our car and our family to get us home safely. Excellent service. If you need a tow or onside road service don't call any other company GV towing is the best.
They were very quick, friendly, and professional I would recommend them
Operator was an awesome soul! Super helpful.
Attention Steve: Your reviews sound like you're a great guy, but you have many questionable business practices. I've never had my vehicle towed before, but this first-time experience with Grand Valley Towing was not a good one. Let me say this review has nothing to do with the drivers or attendants and is solely…
She was very nice and helpful
Great service faster than I expected
We have used Grand Valley 4 times in the last couple of months and each time they have been very timely and helpful! I will always recommend these guys for any roadside needs!
Delivered my car without incident. Thank you.
Driver did a great job and was very professional. Dispatch however, failed twice. First by Scheduling it wrong, Sending a driver over the night before the actual time That was scheduled.Then on the day of the tow dispatch told me The driver would be there in 15 minutes, And he didn’t show up for 45. Not the driver‘s…
Our Suburban had to be towed tonight, and our driver Holly was an absolute gem. She was friendly, highly skilled, and turned a stressful situation into a pleasant experience. I’d give Holly 10 out of 5 stars if I could! 🌟
The driver who helped me out was so kind, quick and resourceful. Appreciate them helping me out.
My wife went in the ditch this morning the guy came out took great care of it simple easy very friendly very caring excellent service highly recommended I wish I remembered his name but he did a great job thank you for your service
The driver was very efficient and effective. You could tell he cared about the safety of clients and himself. They got there in a hour or less on a busy day for them. Everything from calling to them towing the car was very straightforward and clear. Being on the side of the road is stressful situation and scary but…
Great experience! Grand Valley Towing is the best! The receptionist is the nicest woman ever. She actually took time to talk to me, I was having a bad day with my car. Jeffrey was my technician. Great person. Very professional and relatable. I wouldn’t contact anyone else for assistance! I actually put Grand Valley Towing in my contacts!
Brent was amazing and went the extra mile to help a friend. Grand Valley Towing FTW!!
They showed up in a timely fashion and where very nice.
Amazing service from start to finish! Jeff, the tow truck driver, was very kind, professional, and punctual. The dispatcher was equally helpful and responded quickly when we called for urgent assistance. We were stuck inside an oil change bay and needed immediate towing, and they promptly connected us with the…
Very good service. William is the name of the person that towed my car. Great service William.
Needed to have my car towed, called and they were right out. Didn't have to wait long at all. I had Andrew, who was a fantastic driver, got everything hooked up right away and was a joy to ride with. 5/5 experience!
Jeff was friendly and efficient. Got my son's car back to our house without issue. Highly recommend Grand Valley Towing.
Very nice and friendly
Excellent service! My second time using their service and it was fantastic. My driver was Brandon and went over and beyond. I highly recommend!
Tha driver was great
Great experience with Brent
Wonderful service driver was kind and they got to me quickly
It’s never a good day when your car won’t start, but Brandon and grand valley towing made the disruption a bit less bitter. They were prompt, thorough, careful with my vehicle and got it to the service center quickly. Definitely recommend.
The initial intake call was quick. The truck texted his name and when he was on his way. Total time from phone call to truck arrival was 13 minutes. I appreciate the speed and efficiency of this service during an already stressful time.
Brandon was quick and efficient with excellent knowledge! Thanks is not enough!! A+ service!! Mary Smith
Fast service, great price
Your driver Andrew arrived and was courteous and concerned about my situation, asking me if I was OK. That kind of care is amazing in these days where nobody really cares about anybody else usually. There’s a great culture @ Grand Valley Towing! I never
The guy that came out was really nice and very helpful.
Grand Valley Towing was fantastic! Erik was especially awesome - I received timely updates and check ins throughout my experience since I wasn’t with my car at the time of towing, and I could tell Erik really cared! It made it the best possible experience. Thanks again to the whole team at Grand Valley Towing!
This guy was very, very nice ,patience, polite and very helpful..He was great...Thank you for your service..Delores..also professional...I would recommend this company to anyone and the price was very fair. And was very knowledgeable about towing ..
Super fast, super friendly, very helpful!
They were fast and did a great job
Driver was very friendly and helpful. Really appreciate his service
The tow truck driver was exceptionally professional and kind. He made an inconvenient situation more bearable by making us feel like it was no big deal. Great job!
Got here right away and got the car to where we wanted it. Price was competitive
Very fast and friendly!
Grand Valley Towing came fairly quickly and took care of the situation very professionally.
Very professional, kind and helpful. Thank you so much to dispatch and my driver today.
Professional, friendly, and honest
Very prompt service and friendly service.
Steve was great!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 320 | — |
| Local hauling | 53 | — |
| Special vehicle towing | 49 | — |
| Car lockouts | 41 | — |
| Battery service | 27 | — |
| Tire change | 19 | — |
| Long distance hauling | 12 | — |
| Battery | 12 | — |
