How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%86+12.2Replies to reviews 7%85+6Craft & service penalty95−0.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCOREGrease Monkey
Atlanta, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.7★ from 3,749 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Reviews for your job
Customers hired Grease Monkey for 8 kinds of job.
Grease Monkey for oil change
Clear ✕All 844 Google reviews tagged “Oil change” · showing 140
Got my oil changed super quickly, everyone was nice and helpful
I’ve been coming to Grease Monkey for years and have always had a stellar experience. I one here for my regular oil changes and recently, to have a battery replaced. The service is always pleasant and they do a great job.
Workers are aways kind and thorough with changing my oil and checking everything in my truck that may need changing
They had me in and out with an oil change and emissions in 20 minutes. Incredibly kind and professional crew.
Outstanding experience Saturday morning with an oil change. I arrived before it opened at 8 am willing to wait but the gentlemen there were kind enough not to make me wait and gave me excellent and attentive service! Though I’d just gone in for an oil change, they noticed a number of other small problems with my car…
Went back again and it was just as super easy and quick as the first time! In and out in less than 30 minutes and they were thorough, which I appreciated.
Service at Grease Monkey on Ponce was efficient, quick, thorough, polite, personable, pleasant and individualized! This is now one of the top three customer service experiences that I've had in Georgia!!!
I love this place
Always fast and on point. They never upsell me on anything! Just quick and simple, it doesn’t get better than that! And there are usually coupons on their website.
Seriously great customer service and the lady that works at the register is awesome. They’re always transparent and I never feel like they’re trying to take advantage of customers (me) who don’t know much about cars.
Great customer service. In and out in 20 minutes
Oil change. Great as always
The staff on Ponce is like family! Thank you for always providing amazing customer service!
Prices are very high in an economy like this will never return there again.
Friendly service, but a routine oil change shouldn’t take 2 hours when it’s not during their busy time. I was third in line for an oil change when I arrived in one of the bays. When I walked into the office the first car in the bay had already moved on so my car would have been 2nd. It took over an hour for my…
The customer service for the service people and the front desk were the best I have ever experienced here in Georgia. If you are looking for a regular maintenance crew with great attitudes, this is the place to be.
Fast, excellent work!
Excellent Customer Service
I love my local Grease Monkey - great staff!!
Love this Grease Monkey. Everyone is wonderful, but Dee Dee was especially kind and helpful today. Quick, excellent service. ♥️
I came by to get my oil changed and I told the attendant I had a tire light I needed taken care of. He said great it should take 30-45 min. It took an hour and I asked if they took care of the tire light and the receptionist said they didn’t. I told her that’s the whole reason I came and she apologized but at that…
Great fast service
The whole team from start to finish was excellent. Dede was kind, knowledgeable, and full of personality. I will be back over and over again. As a woman, I was growing weary of the getting car maintenance because of past experiences, but not this time! Thank you Grease Monkey Ponce De Leon Team…
Very friendly fast and did a great job as always.
Quick and easy!
The people were very pleasant and the service was timely even with multiple call offs the day I went in.
Love this place! Staff is incredible, friendly, quick, everything you want. Go to grease monkey they will take care of you.
Friendly staff, worked quickly and efficiently, keeping me informed of my options, and still found ways to go above and beyond to make sure my vehicle was road solid.
Great experience! I took my wife's car in for an oil change, emissions, and fuel system service. DeeDee was super helpful and a JOY to work with. I was recommended here by another mechanic that said great things about Doug and the rest of the team. I'll be back!
It’s been my go to place for years! Always great customer service. Timely service and they make sure things are done right the first time around, even with the recommendations they don’t push you to get services you’re not ready to get!
Quick, efficient, friendly.
I was waiting over 2 hours. Got horrible customer service No updates No explanations no suggestions People who Got in line after me, left before me which is ridiculous ! I had to go outside and ask for my car bc i was pressed for time To see it was finished And I was not notified because of negligence is terrible…
Very slow and overpriced Waited 2 hours for a simple Oil change was late for work
I said I only wanted an oil chance, but they pushed for a new air filter by showing it with some leaves placed on top. I am sure they were not there before.
Great service!! Was in and out very quickly!! Staff was super kind. Dee Dee at the front was amazing with customer service and answered any questions I had thoroughly. Will definitely continue using this location. :)
Good service
I'm a first time customer who always passed by the shop when visiting Smoothie King. Finally, after checking on reviews from Google, I stopped in and was greeted by technician Miles. He answered all my questions about the type of oil that would be best. Then two additional technicians assisted by inspecting my car,…
Spending over $145 on an oil change I would have loved a detail report on my car. So I will give 4 stars
I went to the Grease Monkey located on Ponce de Leon in Atlanta and received excellent service. Went in for an oil change because the check oil light came on for a few seconds and went out but after it did that a few times I thought I should have it checked. The tech said I was early for service and I explained…
Prompt and dependable service.
Fast and efficient every visit!
I’ve been going here for a few years and have always had good experiences. They’re pretty speedy and very professional. My truck needs full synthetic oil and it’s not inexpensive, but I’ve always been pleased. I’ll almost certainly be back for my next oil change, assuming I don’t stumble across some place close to…
Went and was about to leave because it was a lot of cars. DeeDee stopped me and told me it wouldn’t be long and it only took 20 mins. She saved me time and gas. Thank you DeeDee. You’re a true gem.
They to such a great job and they are so supportive and helpful and thorough
Great service! The mechanic who helped me was on point & even pointed me in the right direction for services grease monkey doesn’t offer! Will be back for sure
Great service, and fair prices. Friendly staff. Be sure to check on the Grease Monkey website and see if they have a coupon for oil changes! DeeDee and Douglas are friendly and kind and go above and beyond to give you the service you need! I have been going here for years and am never disappointed. Always great to see some familiar faces!
I come here every time, DiDi and Brittany are the best
Great guys they’re all professionals professional guys in and out in a few minutes even Miss DD is very helpful
Had low level of oil and didn’t need full oil change. Addressed quickly and got me back on the road. Thank you!!!
Folks this is my second time getting my Audi serviced here, the team is always professional, on point, easy to ask questions and explain what and why, the price was right and as always friendly service. a small suggestion for those folks who think they know everything, arguing with the tech on how to do their job…
Took my own oil, and oil filter and gave me an oil change in a decent time!
Sophie was truly a rare find in the customer service world these days. She was so genuine, honest and kind. Both on the phone and in person. If this is a place she wants to stay at long term, I truly hope she is on the fast track to management. Or if she has bigger picture goals, she will achieve them all if…
I’ve been getting my oil changed there for over 10 years. I got my oil changed on my BMW. It’s convenient to my job, it’s quickly but thoroughly done and not too expensive with the coupon. Staff is courteous and helpful.
Everyone at grease monkey is great! Friendly Knowledgeable and very efficient they do a great job. I’ve been going there for years. They take great care of me and my vehicle. They have my total loyalty
LOVELY staff, immaculately CLEAN environment!!! Will [DEFINITELY RECOMMEND] TO OTHERS.
The staff at Grease Monkey are always quick, polite and professional. They take their time to point out recommended services, and I appreciate their patience with me as I’m not always sure about which services to prioritize. I won’t go anywhere else!
Always a pleasant experience at this Grease Monkey location!
Great Service, reliable, great products and very professional.
Ponce de Leon Grease Monkey is only place we go. Staff are very courteous and professional.
GREAT SERVICE! EVEN BETTER STAFF!!!
The staff at the Ponce de Leon was very helpful and professional. I think they did a very good job and I will continue to go to that location. Philip was especially courteous to me.
Fabulous service fabulous communication. The men at the shop are awesome and the young lady in the front she gives the best customer service. I would no longer drive all the way out to Gwinnett. I will be coming to Ponce to support my community more ….I love them. they are awesome great great staff great team
This place is the Best in the city. Everyone that works there is amazing friendly, knowledgeable and helpful!
The folks at Grease Monkey are THE BEST. I was in and out in no time. They did offer additional services which I usually turn down, but I definitely needed new wiper blades and filters. Happy they had those items stocked! Super nice and efficient. Miss Ladies Day on Wednesday, but it’s understandable under the current conditions.
Everyone was very friendly, I was in and out for an oil change in 20 minutes and they didn’t try to upcharge me on anything
Grease Monkey on Ponce , will 10/10 definitely RECOMMEND! I arrived for an oil change and was in and out in less 30 minutes. DeeDee at the front desk was very kind and thorough with explaining my service charges. The staff that assisted with my oil change were professional, quick, and efficient.
Miles was great! Thanks for the great customer service.
Quick, friendly and not over bearing!
Deedee had an excellent personality and served all of my needs. She provided great customer service and made the trip to Grease Monkey well worth it. Definitely stop in if you need car servicing!
Professional, friendly, and very efficient!
In Feb they told me the price of windshield wiper replacement would be $27.99. Turns out that was for EACH blade. Auto zone replaced them before for $36 and I wouldn't have agreed to let Grease Monkey do it for $56. When I went in today for oil change and asked for credit for 1 wiper blade I had to argue with 3…
Phenomenal
They were friendly and efficient .
Quick service, dis a great job, friendly
Very nice and professional people.
This Grease Monkey has the most generous and helpful staff I've ever met! Out of the kindness of their own heart they helped me with my car trouble. I could not recommend this place enough!
Good employee interaction, place was fairly clean. Reasonable amount of time
Deedee at the desk is always so nice when I come in. Service is always fast. And I have never felt like they were trying to upcharge for something unnecessary. I’ve been a customer for years, and don’t plan to change that.
Great friendly service at a reasonable price. I was in and out.
I am glad with the services!👍🏽😀 Great people did great job on my car!
Everyone there was kind, courteous, and professional. The expense was greater than I expected, but in this economy - what’s not?
Miles, the technician, was extremely polite, respectful, and professional. I honestly cannot remember the last time I encountered a young adult who was this courteous. His attitude and customer service truly stood out to me. He represented Grease Monkey very well, and I hope his professionalism and positive attitude are recognized and appreciated.
Second time getting an oil change at this establishment, and just like the first time, the service was great…. I think this is the only place I will ever bring my vehicle too….
Grease Monkey has always been my go-to for oil changes, but this was my first time visiting the Ponce location, and I have to say, I was beyond satisfied with my experience! From the moment I arrived, everyone was polite, friendly, and welcoming. I was also given helpful information about perks and deals that I…
Took my nephews 2012 Subaru Forrester I just picked up for him to get oil change/ emission . Doug and his team pointed out to me all the various fluid levels that were low and filled them. I've never been disappointed in all the years I've been going here
Great service and very inviting atmosphere!
This was my 1st oil change here. & from the moment I drove up it was a pleasurable experience! DEE-DEE WAS AMAZING with great communication & mind blowing customer service ✅✅
Good service, maybe. Just so expensive
Dependable, quick, affordable
I’ve been going to the Atlanta location for almost 20 years. Now that I live in Marietta, I’m STILL
Deedee always makes sure I get the best service! I went today and asked them to check me out ahead of a trip. They were honest, when when it meant less $ for them. You know I'll be back!
This is my favorite, grease monkey of all time!! This location has been my spot for years now! Dee Dee is like a ray of sunshine and makes sure everyone is taken care of, the whole staff goes above and beyond. When I lived in Columbus, I used to hate to get my oil changed, but they make the experience so much…
Quick and reliable service.
Great service and support. The oil change is always quick and the staff is very friendly. I appreciate their care and consideration regarding their customers as well as their services. DeeDee is great!
Dee Dee and Doug were great, they provided excellent service
Had a wonderful experience here, and I was in and in less than 15 minutes for an oil change, they did a great job! I'm definitely coming back. DeeDee is the star of the show! Thank you for your service!
I’ve been coming here for oil changes for years! Quick service and very friendly and informative workers.
I had a great experience at Grease Monkey on Ponce, thanks to Miles! He provided outstanding customer service, was extremely helpful, and took the time to make sure I understood everything. He was professional, friendly, and went above and beyond to make sure I had a positive experience. It’s refreshing to receive…
In and out, good service. They showed me my air filters were in need of replacing but weren’t pushy or salesman-like at all when I declined.
Dee Dee had such a welcoming spirit and provided excellent customer service. I highly recommend this location for your auto needs!
Friendly and efficient
Nick was wonderful!!! Handled everything with care and kindness!!!
Best oil change in Atlanta. Fast, affordable and professional. Ask for Dee Dee she’s fantastic will make your day!
The best oil change experience you will ever have is at grease monkey
Incredible service and communication! Deedee makes the whole process so easy and seamless! Quick in and out and amazing service! Thank you for making a daunting task so quick, easy, and even pleasant!
DeeDee is the best! Everyone is always so friendly every time I need to get my car looked at. They're so efficient, I feel like I get in and out in no time!
Quick, easy, and great service! Big shoutout to Dee Dee at checkout for hooking me up and making the experience even better. I’ll definitely be back!
Staff is great. Especially Ms. Dee. She runs a tight ship. Service time wasn’t long at all. Was done by the time I finished lunch. Still salty about the prices though.
Such great service every time I go. Happy every time
great staff, quick and easy
I have gone here for years. The people, the service - you won’t find a better place anywhere.
Awesome person and is very great with customer interactions, Great personality. A true people person,
Service is always quick and professional wouldn’t go anywhere else! DeeDee Gives AMAZING Service and Buck !!!
Great service. I’m always satisfied. They are like family at this point.
They are incredibly fast and nice. Easy day!
Been coming here for years for my oil changes and they always get me right. Dee Dee is also amazing and very personable every time!
Quick, nice, and helpful
Been here multiple times, always fast and have never had issues!
I really enjoyed the positive and professional treatment for my car received by all the employees, especially the Manager DeeDee! I will seek GM establishments in my side of town because of the excellent service we received!
Awesome ... Grease Monkey @ Ponce de Leon crew was Excellent, Professional and Friendly in that they came out asked what I was in for which was an oil/filter change, asked and recommended then completed and had me on my way !
Awesome customer service in and out per usual
Prompt, fast and friendly service. Very accommodating and informative staff.
Always a great experience at Grease Monkey on Ponce. But today, Phil helped me out with reading my own oil levels. Might sound simple to you, but I’m just a girl! I learned that I was a little early for the oil change , but I will most certainly be back when it’s time.
Very friendly and knowledgeable technicians
You guys always do a great job with a wonderful attitude. We have never had a bad experience at this location. Thanks for your hard work.
The staff a have Great Customer Service. 10/10
Great service, great people, they explain everything. I feel like I get what I pay for. They always have coupons on their website.
I’ve been bringing my car here for years. They’re so, so friendly and efficient, and I’m always happy when I leave. It’s one of the few errands I don’t dread.
Good experience.
Everyone at the Ponce de Leon location is wonderful! Fast, fairly reasonable, great work—and very nice people! Not the least of whom is Deedee. She’s always kind and friendly. This location makes getting your oil changed a downright—dare I say—enjoyable event! They offer a great thing to their customers: in between…
Friendly staff. The attendant greeted me and took care of my request. The front desk attendant was very throughout with communication, professional and also very enthusiastic! I went during a busy time but I got in and out in no time. This is the first time at the Ponce location but I’ll be sure to be back for my next round of service.
Great service!
Highly Recommended Grease Monkey on Ponce: Your One-Stop Solution! 🚗💯 This shop is my top pick for all car maintenance and performance needs. Their friendly, professional, and skillful staff consistently provide excellent service. No unnecessary upselling here—they only recommend what's truly needed. Keep your car…
This place is questionable.
Shoutout the tech staff and Dee Dee! Very quick process for my oil change.
The only place I’ll come to for an oil change! Came in at 6:20 and they had us out the door in less than 30 mins. Dee Dee & the whole staff are always so kind, especially to small children.
From the moment I pulled into Grease Monkey, it was all friendliness and helpfulness. From the guy that opened my car door to see what I needed, to the gal at the desk inside where I paid my ticket, and finally as I was getting back into my car after the super quick oil change. It was all good vibes and efficiency!! Highly recommend!
Grease monkey staff is always super helpful and friendly every visit I have gone. Consistently return to this location for reliability and quickness.
They were great!
Great customer service and I didn’t have to wait for hours at the shop!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 844 | — |
| Air & cabin filter replacement | 174 | — |
| Tires | 88 | — |
| Wiper blade installation | 61 | — |
| Auto engine diagnostic | 44 | — |
| Battery | 25 | — |
| Exhaust | 21 | — |
| Brakes | 17 | — |
