Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty99−0.1Momentum penalty50−5Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Grease Monkey

Herriman, UT · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #782Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 3,269 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grease Monkey is better than 74% of auto repair shops.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grease Monkey is better than 73% of auto repair shops.B
73
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grease Monkey is better than 99% of auto repair shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grease Monkey is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grease Monkey is better than 50% of auto repair shops.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grease Monkey is better than 62% of auto repair shops.B
62

Reviews for your job

Customers hired Grease Monkey for 8 kinds of job.

Grease Monkey for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.796
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 641
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.81%

All 796 Google reviews tagged “Oil change” · showing 40

Dave3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★

Two things. I had the full synthetic oil put in my car today. The new window sticker for the replacement mileage then suggested 3,000 miles. You know that’s wrong. 7,500-10,000 miles is the correct suggestion for the synthetic oils. So thats frustrating. Also- inevitably when you guys change the cabin filter the…

OverpricedAir & cabin filter replacementOil change
Dr7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Exceptional service ! First time at the south Jordan location and will be coming back again ! Abi greeted me with a warm smile and opened the door for me. A technician that I’ve worked with at the west valley location came to talk to me and made sure I knew everything that was good and bad! I got an oil cleaner…

Air & cabin filter replacementOil change
Amelia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

They were so nice and it was fast!

Reasonable priceOil change
Daniel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Exelenet

Great priceOil change
Richard7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Friendly technicians who serviced my vehicle quickly.

Reasonable priceOil change
Harold7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I always have a great experience at Grease Monkey the District location, and yesterday was no exception. The team was incredibly accommodating and had my order (oil change) ready in my car in less than 20 minutes. I’m so grateful and really appreciate all your hard work. Thank you,

Reasonable priceOil change
SeanLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★

Continue to be impressed with this place. The staff is always helpful, doesn't waste any time. Prices are always competitive, and have never had any issues with the work that has been performed. Pretty much the only place I come anymore for quick service calls.

Reasonable priceAir & cabin filter replacementAuto emissions testingBattery+ Quality+ Professionalism+ Value
MelvinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Professional service and on time performance.

OverpricedAir & cabin filter replacementOil change
SpenceLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The staff was prompt, price seemed about right and they checked some extra stuff as well.

Oil change
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

It was fast and easy. Highly recommended!

Reasonable priceOil change
JustinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

These guys are fast and thorough and they won’t offer you stuff you don’t need at least they didn’t to me. I will be back in another 5K miles.

Great priceAir conditioningOil change+ Value
AimeeLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It was a very busy day and the staff did a great job. Caleb was amazing. He needs a promotion! Very kind and knowledgeable.

Reasonable priceOil changeService not listed
ZoominatiiLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

He was a good sport, got the job done. Thanks

Customer photo from Zoominatii's review
Reasonable priceOil change
ChadLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I seriously cannot say enough good things about this Grease Monkey location. A few days after our oil change, we noticed a leak and mistakenly added more oil, accidentally overfilling it. When we brought it back, they went WAY above and beyond—replaced all the oil, made sure everything was right, and treated us…

Great priceOil change
Jerry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

Super expensive. At the usual place I go, it cost me the same amount to get my full-size diesel truck oil changed that it cost me to do my little pick up truck at this place. It was dirty as hell in the waiting area and the bathroom was not even a little clean. On a good note, the employees were very nice and took care of everything rather quickly..

OverpricedOil change
Brennan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've never had a bad time here at the south jordan location. Ty and Kaleb found that an engine filter i previously thought replaced was in fact not replaced. They were both super cool working with me and offered pictures, verification that the services i paid for were completed 100%. I'll definitely make the extra…

Great priceOil changeService not listed
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always respectful and on the ball to take care of what is needed. They are my go to.

Reasonable priceOil changeService not listed
Talha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

What bothered me is the cap for cabin air filter was left unattached. Not a big deal as it’s easy to put back but does make me question their capabilities and lack of attention to detail. At this point, I am just hoping there was no negligence while changing oil.

OverpricedAir & cabin filter replacementOil change
Gerald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

I was a bit surprised at the final cost for a simple oil change. Maybe I should have read it somewhere, but it would have been nice to have the tech explain that because I had a VW that required different oil it was a lot more ($149.99). It took two techs to talk to me. The store was busy and they seemed overwhelmed…

Customer photo from Gerald's review
OverpricedOil change
GeraldLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

I was a bit surprised at the final cost for a simple oil change. Maybe I should have read it somewhere, but it would have been nice to have the tech explain that because I had a VW that required different oil it was a lot more ($149.99). It took two techs to talk to me. The store was busy and they seemed overwhelmed…

OverpricedOil change
ThomasLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Got in and out pretty quick with a basic oil change.

Reasonable priceAir & cabin filter replacementExhaustOil change
esther6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

Sign says 15 minute oil change but it was at least 45 minutes. 4.99 for shop fees?? ( a rag they use to wipe the oil ) !! Just another way to charge more money. Time to get an electric car.

OverpricedOil change
Kerry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Fast, efficient, and professional, yet personable. I will definitely be taking my business to them in the foreseeable future. Thanks guys!

Reasonable priceOil change
EmilyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

efficient!

OverpricedOil change
Boris6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Very disappointing experience. This is the second time they have recorded the wrong mileage on my vehicle. Because of their mistake, my Carfax now shows a lower mileage than the car actually has, which can create a potential odometer rollback warning and hurt the vehicle’s history and resale value. When I called to…

Not sureOil change
Layton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

Showed up service was good at first after it was done I saw that there was a puddle under my truck actively dripping and I just got told that is was from spraying it off when in fact they didn’t spray it off went back around and had them check again

OverpricedOil change
LisaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

It is always a great experience here!! Awesome place of business! Smiles go a long way and they always have one for me!

Reasonable priceOil change+ Punctuality+ Quality+ Professionalism
Brad3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Aaron was great to work with.

Oil change
JeremyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing customer service. Had my oil changed and was treated really well and had amazing service, with luxurious for a mechanics waiting room, had refreshments like no other. Great experience everytime.

Reasonable priceAuto engine diagnosticOil change
Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great and fast service.

Reasonable priceTiresOil change
mark12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great people quick work and they keep my car on the road.

Reasonable priceOil change
Brett8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great experience, techs were great

Reasonable priceOil change
WesLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

230 bucks just seems a bit steep. I know it’s a bit more expensive oil, but I’ve never paid this much money at any grease monkey before

OverpricedOil change
Tom8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Christian & Dalton were quick and informative.

Reasonable priceOil change
JamesLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very nice and timely and knowledgeable

Reasonable priceOil changeService not listed
AntonioLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Still better than Jiffy Lube, but consistently becoming more like them. No more free drinks and popcorn. I asked to change the tv off the menu, but that couldn’t be done. No more free car washes with oil changes. A number of different services are now recommended but you no longer are offered a discount for adding them.

Reasonable priceOil changeService not listed
Brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Love this place. Always friendly, fast and professional.

Reasonable priceAir & cabin filter replacementOil change
MatthewLocal Guide · 171 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Pros: Fast. I was in and out in 10 mins. Cons: No prices posted anywhere. I'd like to have a ballpark idea what the damage will be. I pop out with a $125 synthetic oil change and $1,700 worth of recommended services. That's fine. A little high, but whatever. It's like Jiffy Lube, but less transparent. My real gripe…

Customer photo from Matthew's review
Reasonable priceOil change
JakeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick oil change - informed me of add ons and filter changes but didn’t feel pressured.

Reasonable priceAir & cabin filter replacementOil change
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional and kind!

Reasonable priceOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 60%Overpriced 10%Not sure 6%

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