Auto repair shop · Herriman, UT · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%73+17.7Value 14%100+14.1Replies to reviews 7%62+4.4Craft & service penalty99−0.1Momentum penalty50−5Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#782 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 13%
4.8★★★★★3,269 Google reviews · 24 photos
92%five-star reviews
4.57★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google rating: 4.8 out of 5 from 3,269 reviews (92% five-star).
Reviews on this page: 3,269 Google reviews (1,995 with written comments, 24 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving Herriman, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Grease MonkeyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grease Monkey: 74/100 on this factor. Category median: 88.B
74
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grease Monkey: 73/100 on this factor. Category median: 85.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grease Monkey: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grease Monkey: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grease Monkey: 50/100 on this factor. Category median: 100.C
50
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grease Monkey: 62/100 on this factor. Category median: 59.B
62
Bar = this company · dark tick = category median.
Star ratings
3,269 Google reviews we collected
4.8of 5
5 stars2,99692%
4 stars1384%
3 stars381%
2 stars281%
1 star692%
Praise vs complaints
Phrases our text analysis found in 1,995 written reviews
97%praise
Praise3,01597%
Complaints823%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price5325%
Reasonable12760%
Overpriced2110%
Not sure126%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,03733%
Speed & response94430%
Quality & results51217%
Would recommend1966%
Honesty & trust1625%
Price & value1525%
Communication943%
What customers talk about
We read 1,995 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…SPECTION AND CHANGED MY TAGS, IT’S WONDERFUL SEEING WOMEN DOING THAT KIND OF WORK, INSTEAD OF MEN…….…”
“…hat they had to pull it in their attitudes were completely horrible, rude, and demeanor to me never recommend this location.…”
“They were very friendly and got me out so fast I was surprised.”
“So slow.”
“I always have a great experience at Grease Monkey the District location, and yesterday was no exception.”
“…the cover under your car the company that did the previous oil change damaged it.…”
“I would definitely recommend coming here for your emissions and safety testing”
“of course will never do business with them ever again and I would highly recommend that nobody else does either, and I don't leave negative reviews f…”
“ame in for a transmission fluid exchange, and they were very open and honest about what they found and what the future could look like due to my vehic…”
“She asked for their cheapest synthetic option, and the employee explicitly lied to her.”
“Great service oil change was supper quick was and really good price”
“…edically complex child, and to see a business we trusted shamelessly rip off a stay-at-home mother is disgusting.…”
“They were busy but communicated how long it would take.”
“I do not think I will be back because of the lack of communication, and also on my paper it states washer fluid was "topped off" but this did not happ…”
People customers mention
Jordan56 reviews
Lube22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grease Monkey for 8 kinds of job. Pick one to see what they paid and said.
Dave3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★
Two things. I had the full synthetic oil put in my car today. The new window sticker for the replacement mileage then suggested 3,000 miles. You know that’s wrong. 7,500-10,000 miles is the correct suggestion for the synthetic oils. So thats frustrating. Also- inevitably when you guys change the cabin filter the…
M5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I went in for an oil change and emissions on my Audi. I was impressed that the tech told me I didn’t need an oil change, that my oil was clean and so I could return later. He could have easily done the oil change and had me pay for it, but he didn’t.
Reasonable priceService not listed
Dr7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Exceptional service ! First time at the south Jordan location and will be coming back again ! Abi greeted me with a warm smile and opened the door for me. A technician that I’ve worked with at the west valley location came to talk to me and made sure I knew everything that was good and bad! I got an oil cleaner…
Air & cabin filter replacementOil change
BrettLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Came in for a transmission fluid exchange, and they were very open and honest about what they found and what the future could look like due to my vehicle being older and higher on mileage. Appreciate the transparency!
Transmission
Sherri12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
THERE ARE TWO YOUNG WOMEN THERE THAT WENT AHEAD AND DID MY INSPECTION AND CHANGED MY TAGS, IT’S WONDERFUL SEEING WOMEN DOING THAT KIND OF WORK, INSTEAD OF MEN…….
Robin13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I went to take care of my emissions.They were very friendly and got me out so fast I was surprised. I always go back.
Two things. I had the full synthetic oil put in my car today. The new window sticker for the replacement mileage then suggested 3,000 miles. You know that’s wrong. 7,500-10,000 miles is the correct suggestion for the synthetic oils. So thats frustrating. Also- inevitably when you guys change the cabin filter the glove box is NEVER re-hinged when you’re done. I always end up having to do that for you. How does that happen EVERY TIME? So not awesome.
Price assessment: Overpriced
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · 7 hours ago
Hi Dave, thank you for bringing this to our attention. We understand your frustration regarding the incorrect mileage sticker for your synthetic oil and the recurring issue with your glove box after a cabin filter change. Please email us at [email protected] so our management team can review your experience and address this directly with our team. We appreciate your feedback and hope to welcome you back for a much better experience next time.
M B5 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
I went in for an oil change and emissions on my Audi. I was impressed that the tech told me I didn’t need an oil change, that my oil was clean and so I could return later. He could have easily done the oil change and had me pay for it, but he didn’t.
Price assessment: Reasonable price
Services: Service not listed
Service duration: 0–30 min
Response from the owner · 2 days ago
Hi M, we're delighted to know that our team provided you with an excellent experience. Ensuring top-quality service is our priority, and we're glad to have met your expectations. We can't wait to welcome you back for your next visit!
Dr Jordan7 reviewsiTotal number of Google reviews Dr has written across all businesses on Google Maps, not just this one.
Exceptional service ! First time at the south Jordan location and will be coming back again ! Abi greeted me with a warm smile and opened the door for me. A technician that I’ve worked with at the west valley location came to talk to me and made sure I knew everything that was good and bad! I got an oil cleaner and an air filter and my car has been running smoother and better. Couldn’t recommend a better oil change shop !
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · 3 days ago
Hi Dr. Jordan, thanks for the fantastic review of our South Jordan team! From the warm greeting at the door to the top-tier care, we want every visit to feel special, and we can’t wait to welcome you back.
Brett DarcyLocal Guide · 19 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Came in for a transmission fluid exchange, and they were very open and honest about what they found and what the future could look like due to my vehicle being older and higher on mileage. Appreciate the transparency!
Services: Transmission
Response from the owner · a week ago
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit, Brett. Thank you for your business, and we look forward to seeing you again.
Sherri T. Hernandez Hernandez12 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
THERE ARE TWO YOUNG WOMEN THERE THAT WENT AHEAD AND DID MY INSPECTION AND CHANGED MY TAGS, IT’S WONDERFUL SEEING WOMEN DOING THAT KIND OF WORK, INSTEAD OF MEN…….
Response from the owner · a week ago
Thank you for shining the spotlight on our teams’ service and expertise! We appreciate the feedback and will make sure to thank them for a job well done. Thank you for your business, Sherri! We look forward to seeing you again.
Doug Skordas10 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
I went to take care of my emissions.They were very friendly and got me out so fast I was surprised. I always go back.
Price assessment: Reasonable price
Services: Service not listed
Service duration: 0–30 min
Response from the owner · 2 weeks ago
Hello Robin, thank you for your wonderful feedback regarding our emissions testing! We love keeping things remarkably quick so you're back on the road in no time. Stop by whenever you need your next service!
Amelia Laumua5 reviewsiTotal number of Google reviews Amelia has written across all businesses on Google Maps, not just this one.
Hi Craig, thank you for sharing your experience. We apologize for the wait time during your recent visit, as we know your time is valuable. Please reach out to us at [email protected] if you'd like to discuss this further. We truly appreciate your understanding and look forward to serving you better next time.
Danell Sorensen12 reviewsiTotal number of Google reviews Danell has written across all businesses on Google Maps, not just this one.
