Carpet cleaning service · Batavia, IL · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Great Guys Cleaning and Concierge holds a 5/5 Google rating from 40 reviews, with the owner responding to 90% of feedback. Customers frequently cite punctuality, professional communication, and fair pricing for carpet, duct, and furniture cleaning services. Recurring themes include thorough results, efficient scheduling, and friendly staff interactions, while no specific patterns of criticism appear in the provided excerpts.
Google rating: 5.0 out of 5 from 40 reviews (98% five-star).
Reviews on this page: 40 Google reviews (40 with written comments, 2 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: April 7, 2026.
Service: Move-In/Move-Out Cleaning Service serving Batavia, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Great Guys Cleaning and Concierge: 96/100 on this factor. Category median: 92.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Great Guys Cleaning and Concierge: 95/100 on this factor. Category median: 89.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Great Guys Cleaning and Concierge: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Great Guys Cleaning and Concierge: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Great Guys Cleaning and Concierge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
5.0of 5
5 stars3998%
4 stars13%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
100%praise
Praise92100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
$224-9% vs typical move-in/move-out cleaning services
Middle half of what 3 customers paid ($188–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2426%
Staff & attitude1921%
Would recommend1718%
Price & value1314%
Speed & response1112%
Communication44%
Honesty & trust44%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The job exceeded our expectations and the price was fair.”
“Tony and his team are professional and friendly while in our home.”
“Highly recommend you consider them for your home needs in these areas as well.”
“They cleaned all my carpets for a great price and did it very quickly.”
“They were really nice, on time, and did a fine job.”
“Before starting, AJ explained what would be accomplished with the service.”
“It’s rare to come across someone who genuinely cares about providing quality service, and Tony certainly made a lasting impression.”
People customers mention
Tony8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Great Guys Cleaning and Concierge for 4 kinds of job. Pick one to see what they paid and said.
Collette1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Great Guys Cleaning did a fantastic job with the high traffic areas of the carpet. I am so pleased with the work they did and so professional!
Jillian9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great job!! We wanted our carpets freshened up after a party we had in our home and they did a wonderful job. Honest on price & quality work! Will definitely be hiring again in the future for upkeep! 👍
We have used Great Guys twice for duct cleaning at our house and both time have been excellent. Tony and his team are professional and friendly while in our home. The job exceeded our expectations and the price was fair. We will continue to use Great Guys for future duct cleaning and am considering them for our carpet and furniture cleaning needs. Highly recommend you consider them for your home needs in these areas as well.
Response from the owner · 6 months ago
Thank you so much for taking the time & all the support!
Collette Borowski1 reviewiTotal number of Google reviews Collette has written across all businesses on Google Maps, not just this one.
Great job!! We wanted our carpets freshened up after a party we had in our home and they did a wonderful job. Honest on price & quality work! Will definitely be hiring again in the future for upkeep! 👍
Price: $200–250
Response from the owner · 11 months ago
Thank you!!!!! We appreciate you!
Jamie Cooper4 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
This company is the best! They cleaned all my carpets for a great price and did it very quickly. My carpets still look like new a few months later! There was one tough stain that required extra treatment and they were able to remove it!
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a year ago
Thank you so much for sharing your experience!
Sanghamitra MitraLocal Guide · 14 reviewsiTotal number of Google reviews Sanghamitra has written across all businesses on Google Maps, not just this one.
Tony and AJ are the best in the area. They did a fantastic job cleaning our rugs, air ducts, and couch. I recommend this company to any commercial or residential that is looking to have their carpet cleaned.
Response from the owner · a year ago
Thanks so much for the review and capturing these pics :)
Eric LyonLocal Guide · 20 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
After moving in to a new home, I had the team in to shampoo furniture and carpet on steps that had gotten dirty during the move. Furniture looks brand new! They were really nice, on time, and did a fine job. Recommend!
Response from the owner · a year ago
Thank you so much for taking the time to write this review!
