Great Hills Limousine, LLC | Austin Limo Service, Black Car Service, and Airport Shuttle Service
Limousine service · Dripping Springs, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%83+57.5Reliability 31%76+23.4Momentum penalty58−4.2Experts Score= 77Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 34 limousine servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.9★★★★★57 Google reviews · 23 photos
96%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Great Hills Limousine, LLC | Austin Limo Service, Black Car Service, and Airport Shuttle Service at a glance
Google reviewers rate Great Hills Limousine 4.9 out of 5 based on 57 reviews, with the owner responding to 98% of feedback. Customers frequently cite punctuality, professional drivers, clean vehicles, and transparent pricing for airport transfers, weddings, and event transportation. Positive themes include quick communication and helpfulness during last-minute bookings. One recurring criticism involves missed appointments and significant delays for medical transport, where drivers prioritized other passengers.
Google rating: 4.9 out of 5 from 57 reviews (96% five-star).
Reviews on this page: 57 Google reviews (53 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 18, 2026.
Service: Limousine Service serving Dripping Springs, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other limousine services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyLimousine Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Great Hills Limousine, LLC | Austin Limo Service, Black Car Service, and Airport Shuttle Service: 83/100 on this factor. Category median: 95.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Great Hills Limousine, LLC | Austin Limo Service, Black Car Service, and Airport Shuttle Service: 76/100 on this factor. Category median: 93.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Great Hills Limousine, LLC | Austin Limo Service, Black Car Service, and Airport Shuttle Service: 58/100 on this factor. Category median: 100.C
58
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
57 Google reviews we collected
4.9of 5
5 stars5596%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
98%praise
Praise10498%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3028%
Quality & results2221%
Would recommend2019%
Speed & response1918%
Price & value66%
Communication55%
Honesty & trust44%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The chauffeur was professional, courteous, and arrived right on time.”
“I had a wonderful experience with Great Hills Limo’s black car service.”
“I would definitely recommend Great Hills Limo to anyone looking for a reliable, comfortable, and premium black car service in Austin.”
“They responded to our requests of rescheduling our pickup time immediately and were able to adjust our driver’s schedule so we wouldn’t incur a cancel…”
“They have a nice selection of cars and the prices are fair!”
“Our driver Zayd was communicative, kind and such a warm welcome to Austin.”
“They’re very reliable, and have saved me when I’ve needed to book last minute.”
People customers mention
Amine9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAmelia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a wonderful experience with Great Hills Limo’s black car service. The vehicle was clean, comfortable, and luxurious, and the entire ride was smooth and enjoyable. The chauffeur was professional, courteous, and arrived right on time. I felt safe and relaxed throughout the journey, and the service made my trip…
AAvril6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Wow! I had a great experience. Amine let me at baggage claim with my name displayed and grabbed my bag. We walked over to the nice black car just across one crosswalk outside of the garage. MUCH easier than going to do Uber. Highly recommend!
WWanda2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
They were supposed to take me for dialysis from Terrell Healthcare to Fresinius in Balch Springs.
Twice they didn't show up & I missed my dialysis.
Today, June 26th theu picked me up & took me on time however when it came time to take me back I waited 2 hours
before they showed up. Then had 2 other passengers which…
HHailey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This was my first time using this company, and they were the best to work with! They responded to our requests of rescheduling our pickup time immediately and were able to adjust our driver’s schedule so we wouldn’t incur a cancellation fee. Our driver arrived 30 minutes early, was extremely helpful, and very…
CCaitlynLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I would definitely recommend Great Hills. Our driver Zayd was communicative, kind and such a warm welcome to Austin. He immediately went with my mom to get her bag from the carousel and took such great care of us. I would use them anytime I’m in Austin.
TTravis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I booked a Cadillac Escalade through Great Hills Limousine for a proposal plan, with multiple stops leading up to the big moment. The driver went above and beyond—touring with me in advance to ensure every detail was perfect. He was thorough, considerate, and even played the music I requested. The car was spotless,…
I had a wonderful experience with Great Hills Limo’s black car service. The vehicle was clean, comfortable, and luxurious, and the entire ride was smooth and enjoyable. The chauffeur was professional, courteous, and arrived right on time. I felt safe and relaxed throughout the journey, and the service made my trip completely stress-free. I would definitely recommend Great Hills Limo to anyone looking for a reliable, comfortable, and premium black car service in Austin.
A
Avril Dunleavy6 reviewsiTotal number of Google reviews Avril has written across all businesses on Google Maps, not just this one.
Wow! I had a great experience. Amine let me at baggage claim with my name displayed and grabbed my bag. We walked over to the nice black car just across one crosswalk outside of the garage. MUCH easier than going to do Uber. Highly recommend!
Response from the owner · 3 months ago
Thank you so much for sharing your wonderful experience with us, Avril! We're delighted to know that Amine was able to make your arrival smooth and stress-free. We're aiming to make travel as seamless as possible, and your recommendation means a lot to us. Looking forward to providing you with exceptional service again!
W
Wanda2 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
They were supposed to take me for dialysis from Terrell Healthcare to Fresinius in Balch Springs.
Twice they didn't show up & I missed my dialysis.
Today, June 26th theu picked me up & took me on time however when it came time to take me back I waited 2 hours
before they showed up. Then had 2 other passengers which he took home first.
I will be telling the bad experience I
had. They are not very professional or organized.
Response from the owner · 4 months ago
Hello Wanda,
I am sorry to see you going through this.
would you please double check your booking and find out who you really booked with.
As far as we know you never booked with Great Hills Limousine.
We are located in Austin Texas
We serve Austin and surrounding areas.
Amine Najah
Great Hills Limousine
512-825-6777
H
Hailey Nestal6 reviewsiTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
This was my first time using this company, and they were the best to work with! They responded to our requests of rescheduling our pickup time immediately and were able to adjust our driver’s schedule so we wouldn’t incur a cancellation fee. Our driver arrived 30 minutes early, was extremely helpful, and very friendly. I would highly recommend this company to anyone!
Response from the owner · Edited 3 months ago
Hello Hailey, we're so grateful for your glowing review and recommendation! 😊 It brings us joy to know our team was accommodating and your experience was top-notch from start to finish. If you ever need another ride, we'd be thrilled to assist you. Safe travels wherever your journey takes you!
C
Caitlyn Diebold MaloneLocal Guide · 13 reviewsiTotal number of Google reviews Caitlyn has written across all businesses on Google Maps, not just this one.
I would definitely recommend Great Hills. Our driver Zayd was communicative, kind and such a warm welcome to Austin. He immediately went with my mom to get her bag from the carousel and took such great care of us. I would use them anytime I’m in Austin.
Response from the owner · Edited 3 months ago
Hi Caitlyn! We truly appreciate your recommendation and are delighted to hear you felt warmly welcomed in Austin. It sounds like Zayd made your experience memorable. 🥰 We can’t wait to see you on your next visit to Austin!
T
Travis Gustafson3 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
I booked a Cadillac Escalade through Great Hills Limousine for a proposal plan, with multiple stops leading up to the big moment. The driver went above and beyond—touring with me in advance to ensure every detail was perfect. He was thorough, considerate, and even played the music I requested. The car was spotless, and he handled everything I needed—from timing to parking—making the entire experience even more special for us. I’m truly grateful for the role they played in such a memorable day!
Response from the owner · Edited 3 months ago
Hi Travis! We genuinely appreciate your heartwarming review. It brings us great joy to know that our service contributed to your special day in such a positive way. We're thrilled to have been part of such a memorable occasion! 😊
A
Auburn Lucas13 reviewsiTotal number of Google reviews Auburn has written across all businesses on Google Maps, not just this one.
We used them for our getaway car for our wedding and it was absolutely amazing and so seamless! I booked 24 hours before our wedding and they hooked us up!!! Highly recommend :)
Response from the owner · Edited 3 months ago
Hi Auburn Lucas! Thank you so much for your lovely feedback. We're overjoyed to have made your wedding day even more special with our service. It was a pleasure to be part of your unforgettable day! 😊
M
Molly Brayton4 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
The driver was incredibly kind and easy to communicate with. They offered a very pleasant drive with beverages and wonderful conversation. I felt safe and comfortable. A very high-end experience with great customer service!
Response from the owner · Edited 3 months ago
Hi Molly! We're delighted to hear you enjoyed your experience with us. It's wonderful knowing that our driver helped make your ride both comfortable and welcoming. Your kind words truly motivate us to keep providing top-notch service. Looking forward to serving you again soon!
M
Mariana Jasel6 reviewsiTotal number of Google reviews Mariana has written across all businesses on Google Maps, not just this one.
Hello Mariana Jasel! We deeply appreciate your generous review. It’s so gratifying to know that Amine's professionalism and kindness made your experience special. We can't wait to have the privilege of serving you again soon!
N
Nick Randolph3 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Hello Nick! Thank you for sharing your wonderful experience with us. We're delighted to know everything went smoothly. Can't wait to welcome you back for another ride!
