We just wanted to send a quick Thank you to LUXLIMO | Austin Classic Limo team, and Special Shout Out to Andrea, Tammy, Jonnie + Malek Transportation is one of those event elements that guests barely notice when everything goes right — and that is exactly what you want. Andrea, Tammy, Jonnie, Malek and the LUXLIMO/Austin Classic Limo team absolutely delivered for us. We relied on their team throughout our multi-day NetRise celebration to move guests between our downtown Austin hotel, evening events and our Lake Travis boating excursion. We had a lot of logistics, timing and moving pieces, and their team was dependable, communicative and accommodating throughout the entire experience. Most importantly, they helped us take care of our people. Our NetRise guests could simply enjoy themselves knowing transportation was handled. For an event planner, that kind of reliability & service is priceless. Thank you to the entire team for helping keep three very busy days running smoothly! Thank you for all you do! Holly Tam & Lessie Skiba and the NetRise team
Lux Limo Austin Limo Service
Lux Limo Austin Limo Service at a glance
Google reviewers rate Lux Limo 4.8 out of 5 based on 60 reviews, with the owner responding to 70 percent of comments. Customers frequently cite punctual drivers, clean vehicles, and helpful communication for weddings, airport transfers, and group bus services. While most praise the professional experience and competitive pricing, low-star reviews describe instances where vehicles malfunctioned or were replaced with non-luxury options without adequate notice or refunds.
- Google rating: 4.8 out of 5 from 60 reviews (92% five-star).
- Reviews on this page: 61 Google reviews (54 with written comments, 2 with photos).
- Owner responses: the business replied to 70% of reviews.
- Most recent review: October 2, 2026.
- Service: Limousine Service serving Dripping Springs, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other limousine services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
61 Google reviews we collected
- 5 stars5692%
- 4 stars23%
- 3 stars00%
- 2 stars00%
- 1 star35%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
- Praise90100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2528%
- Quality & results1820%
- Speed & response1416%
- Would recommend1416%
- Communication89%
- Price & value67%
- Honesty & trust56%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“For an event planner, that kind of reliability & service is priceless.”
“Lux Limo worked with our timeline and did a great job providing bussing service from our hotel to the venue.”
“We just wanted to send a quick Thank you to LUXLIMO | Austin Classic Limo team, and Special Shout Out to Andrea, Tammy, Jonnie + Malek”
“Their classic car selection is limited, but we highly recommend going with them and combining the vintage car and bus service.”
“We had a lot of logistics, timing and moving pieces, and their team was dependable, communicative and accommodating throughout the entire experience.”
“Booking and confirmation process is a little cumbersome but worth it.”
“n't have asked for a better experience with Lux Limo as they provided reliable transportation for our guests and a getaway car for my husband and I on…”
People customers mention
- Andrea 8 reviews
- Shawn 3 reviews
- Sprinter 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
We used Lux Limo for our wedding and the service was incredible! Andrea was extremely helpful planning for the event! Customer service was excellent and everything went according to plan on the day of the wedding!
Lux limo was fantastic for our wedding. They were there on time and had no issues getting us to our destination and back. Our driver Shawn understood the assignment. On the way back he had a wedding playlist going and everyone was singing along having a great time. Thank you lux!
We at En Pointe Precision Detailing want to extend our sincere gratitude to Lux Limo for entrusting us with the care of their Mercedes Sprinter. It was an absolute pleasure working on such a stunning and sophisticated vehicle that embodies your company's commitment to excellence! Our team took great pride in…
Lux Limo was 100% professional and courteous after the loss of my father. The ease it took from the hiring of the car process to the actual trip to Fort Sam on the day of helped us during this difficult time in our lives. Thank you to Andrea and Sean and to our driver, James.
Lux Limo worked with our timeline and did a great job providing bussing service from our hotel to the venue. Their classic car selection is limited, but we highly recommend going with them and combining the vintage car and bus service. They are easy to work with and are on top of it!
Excellent service as always. James was professional, courteous, and competent. I had a smooth ride from my hotel to the airport.
Photos
Customer reviews
4.8 ★★★★★ 60 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We used Lux Limo for our wedding and the service was incredible! Andrea was extremely helpful planning for the event! Customer service was excellent and everything went according to plan on the day of the wedding!
What a pleasure it was to help you on your big day! You and Conor were the best to work with too! We wish you all the best in your future and look forward to your 1 year anniversary celebration!
Lux limo was fantastic for our wedding. They were there on time and had no issues getting us to our destination and back. Our driver Shawn understood the assignment. On the way back he had a wedding playlist going and everyone was singing along having a great time. Thank you lux!
Kelly! Thank you so much for your shining review! We strive to be the best and go above and beyond for our guests. We’re so happy to have served.
We at En Pointe Precision Detailing want to extend our sincere gratitude to Lux Limo for entrusting us with the care of their Mercedes Sprinter. It was an absolute pleasure working on such a stunning and sophisticated vehicle that embodies your company's commitment to excellence! Our team took great pride in delivering the meticulous detailing and elevated craftsmanship that En Pointe Precision Detailing is known for. We hope the results exceeded your expectations and showcased the value of precision and care. Thank you again for choosing En Pointe to take care of your vehicle, we can’t wait to work with you again!
Lux Limo was 100% professional and courteous after the loss of my father. The ease it took from the hiring of the car process to the actual trip to Fort Sam on the day of helped us during this difficult time in our lives. Thank you to Andrea and Sean and to our driver, James.
Lux Limo worked with our timeline and did a great job providing bussing service from our hotel to the venue. Their classic car selection is limited, but we highly recommend going with them and combining the vintage car and bus service. They are easy to work with and are on top of it!
Thank you so much for trusting in Lux Limo for your momentous occasion! We are truly honored to have been able to serve you both! Congratulations to you and we wish you many years of wedding bliss.
Great help from the Lux Limo team for our wedding day logistics.
Anna it was a pleasure and an honor being a part of your big day! Thank you for your trust in our services! We appreciate your honest feedback.
Excellent service as always. James was professional, courteous, and competent. I had a smooth ride from my hotel to the airport.
Sam, Thank you so much for your honest feedback. I believe Jacob was on your return trip and James took care of your inbound trip. We’ll share your great review with both!
Jonathan, my chauffeur, was polite, kind, and offered up good information about things to see and do in Austin. 5 stars!
Thank you for your kind words! We’re so glad you enjoyed your experience with Lux Limo. We look forward to your next adventure with us!
Great transportation and our driver was amazing!
We’re so grateful for your kind review! It’s our pleasure to provide top-notch service, and we can’t wait to welcome you back on board!
Business details
- Address: 369 Millennium Dr A, Kyle, TX 78640
- Phone: (512) 215-4971
- Website: theluxlimo.com
- Service area: Dripping Springs, TX