Roofing contractor · Joliet, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty92−0.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 41 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 20%
4.9★★★★★241 Google reviews · 23 photos
97%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$9.9ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight prompt phone responses, clear communication, and assistance with insurance claims for roof replacements and inspections. Recurring themes include punctual installation, thorough explanations of work, and honest assessments that sometimes result in minor repairs rather than full replacements. A minority of reviews criticize unprofessional phone interactions, contract disputes, and instances of property damage or unfinished work during installation.
Google rating: 4.9 out of 5 from 241 reviews (97% five-star).
Reviews on this page: 241 Google reviews (229 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 26, 2026.
Service: Gutter Cleaner serving Joliet, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other gutter cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Great RoofingGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Great Roofing: 88/100 on this factor. Category median: 95.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Great Roofing: 85/100 on this factor. Category median: 97.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Great Roofing: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Great Roofing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Great Roofing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Great Roofing: 89/100 on this factor. Category median: 84.A
89
Bar = this company · dark tick = category median.
Star ratings
241 Google reviews we collected
4.9of 5
5 stars23397%
4 stars00%
3 stars10%
2 stars00%
1 star73%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
97%praise
Praise48897%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2763%
Reasonable1433%
Overpriced12%
Not sure12%
$9.9k+498% vs typical gutter cleaning
Middle half of what 18 customers paid ($891–$25k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11623%
Would recommend9419%
Quality & results9218%
Speed & response7816%
Communication6313%
Honesty & trust357%
Price & value235%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was easy to work with and extremely knowledgeable.”
“Very unprofessional communication.”
“I would highly recommend this team to anyone with roof repair or replacement needs.”
“The next in home meeting was equally fantastic, so accommodating and explained all thoroughly.”
“When finally agreeing to replace all the damaged materials…the guys show up, do half the work, leave, and don’t return till I call asking why.”
“The installation process was excellent and on time.”
“The selection and installation process was easy and very well explained.”
“If you’re looking for honesty, please consider Great Roofing.”
“John E did a free estimate for me, then provided me with options that would fit my budget.”
People customers mention
Christina17 reviews
Rhett14 reviews
John14 reviews
Joseph11 reviews
Powers11 reviews
Brad10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Great Roofing for 8 kinds of job. Pick one to see what they paid and said.
connie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The teams were excellent, starting with first contact Chris. He was easy to work with and extremely knowledgeable. The next in home meeting was equally fantastic, so accommodating and explained all thoroughly. Then we have a crew that show up, they were really great, met all expectations throughout the whole process.
Rhonda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mike and Great Roofing fought for us with the insurance company for 2 1/2 years to get our roof replaced after well documented hail. He never gave up even as the insurance company dragged our claim out and found every excuse not to pay us the full amount to replace it. We are so grateful that we hired them and have…
Marilyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great roofing did an amazing job on house and garage roof they made sure everything was cleaned up i didn't find any nails left behind they are very professional i would recommend them highly
SouthsideLocal Guide · 467 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They did an amazing job on my Roof. Very respectful and clean! Other than a brand new Roof you'd never know they were there. Picked up behind them and didn't leave a mess like other contractors. Thank you Rhett, Robbie for making sure we were satisfied.
Grace&John5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Christina has kept me informed even though it’s taken so long due to my insurance. She went to bat for us and I’m so excited to continue to work with her for our build out and can’t wait to see how it all looks at the end so I can leave another review
Paid $1–5,000Not sureRoof inspectionService not listed
Jonathan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great costumer service! The whole team was very professional and worked around my work schedule. I couldn’t have had a better experience with this company.
Thank you to Great Roofing on our recent replacement. After a nearly two year battle between another roofing company and our homeowners insurance provider, in a matter of weeks Christina and her team were able to get a full replacement approved. The selection and installation process was easy and very well explained. The installation process was excellent and on time. I would highly recommend this team to anyone with roof repair or replacement needs.
Price assessment: Great price
Services: Roof installation
Response from the owner · 12 hours ago
Peter, thank you for taking the time to share this. We are so pleased Christina and her team could get the approval and complete your replacement quickly after that long process, and that the selection and installation steps were clear and on time. We truly appreciate your recommendation and will pass your praise along to the crew.
Scott Christensen1 reviewiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
After this summer’s crazy storms and the plethora of “roofing experts” that seemed to show up out of nowhere, it made me happy that Great Roofing installed the roof on my home last year. I never once experienced the high pressure sales tactics that I witnessed by companies scouring my subdivision after storms. I reached out to Joseph Lopez last summer while he was working with a neighbor about his roof. He simply gave me his card and said to call him if he could be of help. I know now that this was a great decision, they made this process go smoothly from start to finish. I can’t say enough about Joseph and his team!
Response from the owner · a week ago
Scott, thank you for sharing this experience. It’s great to hear Joseph and his crew handled your project professionally without any high-pressure tactics and that the whole process was smooth. We appreciate your trust and will share your kind words with the team.
Sarah Bosi1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
My dad’s home had a problem in his water in his basement. We were told to start with a roofer. Great Roofing came highly recommended. I was told to contact Joseph Lopez. First of all, I was impressed that the phone was picked up. I understand that roofers are busy, but Joseph took my call right away and committed to coming out to inspect the roof. He wanted to come out himself. Said he’d go in the attic, check the roof, check the gutters, check the chimney, and he scheduled an appointment right away. I was impressed that they offered a free inspection. An appointment was scheduled, but it rained and was too unsafe for inspection. Then it rained again. Finally, when the rain cleared, Joseph arranged to make sure that I had an inspection. It turns out the roof was not the problem. If you’re looking for honesty, please consider Great Roofing. I would have no way of knowing whether or not it was the roof. They could have stretched the truth and taken us for a repair that wasn’t needed, but they did not.
Services: Roof inspection
Response from the owner · a week ago
We appreciate you sharing this detailed experience, Sarah. We are glad Joseph could promptly inspect the home and that our free inspection helped identify the real issue. Hearing that our honesty and thoroughness made a difference means a lot. We will share your kind words with the team.
Susan Grant1 reviewiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Chris and Great Roofing met all of our expectations and did everything they said they were going to do on time and ahead of schedule!
Price assessment: Great price
Services: Roof inspection, Roof installation
Response from the owner · a week ago
Thank you, Susan, we are so glad Chris and the team met your expectations and finished the project ahead of schedule. Your positive feedback means a lot and we will be sure to share it with everyone who worked on your roof.
connie mahl1 reviewiTotal number of Google reviews connie has written across all businesses on Google Maps, not just this one.
The teams were excellent, starting with first contact Chris. He was easy to work with and extremely knowledgeable. The next in home meeting was equally fantastic, so accommodating and explained all thoroughly. Then we have a crew that show up, they were really great, met all expectations throughout the whole process.
Price assessment: Reasonable price
Price: $5,000–10,000
Services: Roof installation
Response from the owner · a week ago
Connie, thank you for the great review. We are thrilled Chris and our in-home team were so helpful and that the crew met every expectation. We will pass along your compliments to the team. Your feedback means a lot to us.
Tom Davis7 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Very unprofessional communication. John sounded annoyed and was condescending and patronizing when I asked questions about the contract via email and asked for a few line items on the contract to be more specific.
Ultimately, my wife and I still decided to proceed without any revisions to the contract being made, but he informed us that he did not want us as a customer anymore because "he could not meet our expectations."
If that's the kind of hostile attitude you have with a potential customer over some innocent questions, we're happy to move on and take our business elsewhere anyway.
Rob HardcastleLocal Guide · 36 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
I find it hard to believe this company has 4.9 stars. The kids running this outfit do nothing but blow smoke up your ass. Have been back and forth to my house for almost a month now…never finishing or fixing their damage. Gutters were supposed to be saved and remounted, their guys, ripped them down with a pitchfork, scraping 80% of the facia around, and just left it. They installed wrong color drip guard, and kept acting like they knew nothing about it. When finally agreeing to replace all the damaged materials…the guys show up, do half the work, leave, and don’t return till I call asking why. Worst experience with any contractor ever. Guess they’re used to dealing with people that don’t know any better. Get your work inspected after they finish, all you good rating people are missing it.
Olivia Steed1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
My Dad has water in his basement. We suspected either roof or chimney. I was referred to Great Roofing by local Plainfield Moms Facebook page. That’s how I became aquatinted with Joseph Lopez at Great Roofing. They offered free inspection. Between my schedule and heavy rains Joseph ended up sending out one of his guys. Rhett Buwalda came to my Dads house and gave a thorough inspection by starting in basement, getting on top of roof and inspected attic too. Rhett did a great job explaining what he saw and what he suspects to be the problem. He even took pictures. Rhett was able to help point us in the right direction as it appears the issue is not roof or chimney. We are grateful for Rhett’s guidance and highly recommend Great Roofing, and consider yourself in great hands when you work with Rhett or Joseph!
Price assessment: Great price
Services: Roof inspection
Response from the owner · 3 weeks ago
Thank you, Olivia. We appreciate the referral and are glad Joseph's team could inspect your dad's home. It's great Rhett's thorough basement, attic and roof check, plus photos, helped point to the likely source. We value your recommendation and will pass your kind words along.
Brian WallerLocal Guide · 22 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Rhett was very professional and extremely knowledgeable. Friendly, honest and not pushy, which we really appreciated. Individual recommended one shingle or another and knew about some legal cases associated with the non-recommended shingles, class action lawsuits which I was able to verify with a quick search. Rhett was also experienced and focused on safety, traversing the roof, ladder safety and was cautious and communicated any risk to people below to ensure no one was injured. I would recommend Great Roofing, especially if u are interacting with the guy Rhett we had. Quick and pleasant experience
Price assessment: Great price
Services: Roof inspection, Roof repair
Response from the owner · 2 weeks ago
Thanks for the thoughtful review, Brian. We appreciate you noting Rhett's expertise, honesty, and safety focus, and that the visit was quick and pleasant. Hearing that you would recommend us means a lot. We will share your praise with Rhett and the team.
Sneze Dimitrova3 reviewsiTotal number of Google reviews Sneze has written across all businesses on Google Maps, not just this one.
Huge thanks to Rhett Buwalda and Great Roofing! Rhett came out super fast, was extremely professional, and explained everything clearly. It’s so hard to find honest and quick service these days, but he went above and beyond to help out right away. Highly recommend Rhett to anyone needing roofing help!
Response from the owner · 3 weeks ago
Thank you for the glowing review, Sneze. We are so glad Rhett was able to respond quickly and explain everything clearly. It means a lot that you found our service honest and helpful, and we appreciate your recommendation. We will be sure to pass your praise along to Rhett and the team.
