Pest control service · Columbus, OH · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 103 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★271 Google reviews · 21 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$181typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers highlight rapid scheduling, clear communication, and professional explanations of pest treatments for issues like wasps, ants, and fleas. Technicians are frequently noted for being punctual, polite, and knowledgeable about product safety for pets. Two lower-rated reviews criticize pricing, specifically citing high costs relative to the scope of service provided for limited pest control areas.
Google rating: 5.0 out of 5 from 271 reviews (99% five-star).
Reviews on this page: 271 Google reviews (219 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Cockroach Control serving Columbus, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and value; weakest: satisfaction.
Green Shield Pest ProsCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Green Shield Pest Pros: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Green Shield Pest Pros: 100/100 on this factor. Category median: 94.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Green Shield Pest Pros: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Green Shield Pest Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Green Shield Pest Pros: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
271 Google reviews we collected
5.0of 5
5 stars26799%
4 stars21%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 219 written reviews
100%praise
Praise380100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5338%
Reasonable7855%
Overpriced21%
Not sure86%
$181+53% vs typical cockroach control
Middle half of what 95 customers paid ($121–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12031%
Quality & results8723%
Speed & response5615%
Communication4913%
Would recommend4512%
Honesty & trust133%
Price & value113%
What customers talk about
We read 219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was absolutely great very professional knowledgeable expressed concerns that I didn’t even notice needed to be addressed.”
“But in all seriousness these folks were prompt, knowledgeable and got the job done in 90 degree weather with 1000% humidity.”
“They scheduled us quickly, kept in contact the day of which made coordinating easy .”
“great communication about the preventative treatments.”
“They deserve these 5 stars and i would recommend Rick at Green-shield to anyone in the Metro-Columbus area.”
“Eli was respectful, informative, professional and genuine.”
“The value of knowing that my yard is safe from fleas and ticks along with my house being protected from spiders etc is worth every penny spent.”
People customers mention
Shane19 reviews
Mike10 reviews
Rick6 reviews
Eli4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Green Shield Pest Pros for 8 kinds of job. Pick one to see what they paid and said.
CCrystalLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Devin did a great job! They scheduled us quickly, kept in contact the day of which made coordinating easy .great communication about the preventative treatments.
Paid $200+Not sureHome inspection
PPamela10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very happy with Green Shield Pest Pros and Devin. Came out day after I called. Would have came out same day. We were not home. Devin got the job done. No more yellow jackets. Devin was very professional. Clear explanation of what we had and how he was going to take care of the problem.
Paid $200+Reasonable priceHornet & wasp extermination
MMr.turnUp2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Manson was a good for me today answer all my questions I had good hospitality. I appreciate it direct me this right way of what I needed to get done.
Paid $1–20Not sureHome inspection
SSherriLocal Guide · 86 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommend. Nate C was our technician and he was super helpful and listened. I have our woods/yard organic but a good sized carpenter ant colony formed at the edge of our woods and now we started having issues with them——who knew those things set up satellite colonies and traveled a football field…..but…
Paid $200+Great priceAnt extermination
WWaseem10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Rick - General Manager at Green-shield gets the job done! We had a difficult situation and he maintained professionalism, communication and did an excellent job on the inspection. They deserve these 5 stars and i would recommend Rick at Green-shield to anyone in the Metro-Columbus area.
Paid $180–200Great priceHome inspection
SShelleyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Shane was awesome!! Very personable, knowledgeable and professional!! Very thorough!
Paid $200+Reasonable priceGeneral pest inspectionBug & insect extermination
Devin did a great job! They scheduled us quickly, kept in contact the day of which made coordinating easy .great communication about the preventative treatments.
Price assessment: Not sure
Price: $200+
Services: Home inspection
Response from the owner · 4 days ago
Thank you for your kind words, Crystal! We're glad to hear that Devin provided excellent service and effective communication throughout your experience.
Green Shield Pest Pros Team
R
Rick Plute1 reviewiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Greg was very personable, and professional. I really feel assured that those pest will not return.
Services: General pest inspection, Bug & insect extermination
Response from the owner · 2 weeks ago
Thank you for your kind words, Stephanie! We're delighted to hear that Greg provided you with such a reassuring and professional experience.
Green Shield Pest Pros Team
C
Christine Riley9 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Eli was wonderful to work with. Top notch communication and service.
Response from the owner · 3 weeks ago
Thank you for your kind words, Christine! We're glad to hear that Eli provided you with excellent communication and service.
Green Shield Pest Pros Team
J
James JohnsonLocal Guide · 32 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Originally had a bad initial experience, but communication and patience. Definitely went a long way. Everything was absolutely great very professional knowledgeable expressed concerns that I didn’t even notice needed to be addressed. I think I’m glad I made the change.
Price assessment: Reasonable price
Response from the owner · 4 weeks ago
Thank you for sharing your experience, James. We're pleased to hear that our team's communication and expertise made a positive impact and that you're happy with the change!
Green Shield Pest Pros Team
M
M LG9 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Green Shield swooped in ASAP -in less than 1.5 hours -after I called them to remove a huge wasp nest from our tree. Eli was professional and saved the day! Thank you!!!
Response from the owner · a month ago
Thank you for your kind words! We're glad Eli could assist you so quickly with the wasp nest removal.
Green Shield Pest Pros Team
P
Pamela Jenkins10 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Very happy with Green Shield Pest Pros and Devin. Came out day after I called. Would have came out same day. We were not home. Devin got the job done. No more yellow jackets. Devin was very professional. Clear explanation of what we had and how he was going to take care of the problem.
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination
Response from the owner · a month ago
We're delighted to hear about your positive experience with Devin at Green Shield Pest Pros! It's great that he was able to address the yellow jacket issue efficiently and professionally.
Green Shield Pest Pros Team
M
Mr.turnUp SoWatchMe2 reviewsiTotal number of Google reviews Mr.turnUp has written across all businesses on Google Maps, not just this one.
Manson was a good for me today answer all my questions I had good hospitality. I appreciate it direct me this right way of what I needed to get done.
Price assessment: Not sure
Price: $1–20
Services: Home inspection
Pest type: Other
Response from the owner · a month ago
Thank you for your kind words! We're pleased to hear that Manson provided you with great hospitality and helped address your questions effectively.
Green Shield Pest Pros Team
S
Sherri NavarroLocal Guide · 86 reviewsiTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Highly recommend. Nate C was our technician and he was super helpful and listened. I have our woods/yard organic but a good sized carpenter ant colony formed at the edge of our woods and now we started having issues with them——who knew those things set up satellite colonies and traveled a football field…..but anyways I didn’t need to burn the house down because Nate C was amazing. But in all seriousness these folks were prompt, knowledgeable and got the job done in 90 degree weather with 1000% humidity. I am a very happy customer
Price assessment: Great price
Price: $200+
Services: Ant extermination
Response from the owner · 4 months ago
Thank you for the fantastic review, Sherri! We're delighted to hear that Nate C provided you with such helpful service, and we appreciate your recognition of our team's efforts in tough conditions.
Green Shield Pest Pros Team
R
Rob Bruce3 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
