Carpet cleaning service · San Anselmo, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%83+5.9Momentum penalty91−0.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 71 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★157 Google reviews · 24 photos
94%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Green Team Carpet Clean 4.8 out of 5 based on 157 reviews, with the owner responding to 92 percent of them. Customers frequently cite effective stain and odor removal, particularly for pet-related issues, along with punctuality and professional communication during carpet, rug, and upholstery cleaning. However, several low-star reviews describe patterns of missed arrival windows, last-minute rescheduling, and a lack of proactive status updates, leading to dissatisfaction despite generally positive feedback on cleaning results.
Google rating: 4.8 out of 5 from 157 reviews (94% five-star).
Reviews on this page: 157 Google reviews (146 with written comments, 9 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: July 3, 2026.
Service: Steam Cleaning Service serving San Anselmo, California.
Data from Google, last updated November 6, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Green Team Carpet CleanSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Green Team Carpet Clean: 77/100 on this factor. Category median: 94.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Green Team Carpet Clean: 62/100 on this factor. Category median: 93.B
62
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Green Team Carpet Clean: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Green Team Carpet Clean: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Green Team Carpet Clean: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Green Team Carpet Clean: 83/100 on this factor. Category median: 83.A
83
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.8of 5
5 stars14794%
4 stars11%
3 stars00%
2 stars32%
1 star64%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
96%praise
Praise25796%
Complaints124%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8030%
Staff & attitude5822%
Would recommend4918%
Speed & response4818%
Communication156%
Honesty & trust104%
Price & value93%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a fantastic experience with Green Team Carpet Clean!”
“Unfortunately this did not work with our schedule so they scheduled and confirmed to come the next day between 8-10am.”
“They used eco-friendly, pet-safe solutions, and everything came out looking really clean and refreshed.”
“I highly recommend Green Team Carpet Clean for wood floor cleaning, mattress cleaning, and anyone dealing with tough pet stains!”
“They showed up on time, were easy to work with, and got everything done without any hassle.”
“Over the next month, their communication became increasingly delayed/I am ignored completely.”
“The technician came explained about the cleaning service types and prices, he was kind, professional and knowledgeable.”
“Professional, reliable, and they clearly know what they’re doing with carpets and upholstery.”
“The initial quote was a reasonable, and our technicians were professional, personable, were able to work at autonomously, and went above and beyond to…”
People customers mention
Matthew8 reviews
Francisco4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Green Team Carpet Clean for 7 kinds of job. Pick one to see what they paid and said.
EEsteban1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Had a really good experience with Green Team Carpet Clean in San Francisco where I live. They steam cleaned my sofa, dining chairs, a silk rug, and a wool rug, and everything came out looking so much fresher and cleaner. The rugs especially look revived again.
They showed up on time, were easy to work with, and got…
EEmaan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Used them for my couch cleaning, they did an incredible job. Super friendly people. I chose to deep clean, Will definitely give them a call again. Thank you green team!
JJulien6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Green Team did a great job at my place. They cleaned my carpets and took care of my custom linen blend upholstery with a low-moisture steam extraction method for delicate fabrics that most companies don’t even try.
They used eco-friendly, pet-safe solutions, and everything came out looking really clean and…
TTop6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had a fantastic experience with Green Team Carpet Clean! They did an amazing job cleaning my wood floors—they look spotless and have their natural shine back. They also cleaned my Tempur-Pedic fabric mattress, which had pet waste stains and odors, and I honestly didn't think it could be restored. They removed the…
AAryan14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Such an amazing team, two of my Persian rugs haven’t looked so clean in ages! They took best care of my carpets!.
AAvinoam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Green Team Carpet Clean did an amazing job! Their steam cleaning service brought my carpets back to life, even after dealing with pet waste on my carpet. They removed the stains and odors completely, and everything looks and smells fresh again. The technicians were professional, friendly, and thorough. I highly…
Had a really good experience with Green Team Carpet Clean in San Francisco where I live. They steam cleaned my sofa, dining chairs, a silk rug, and a wool rug, and everything came out looking so much fresher and cleaner. The rugs especially look revived again.
They showed up on time, were easy to work with, and got everything done without any hassle. I’d definitely use them again.
Response from the owner · 4 months ago
Thank you so much for your kind words! We're glad you were happy with pur steam cleaning results.
It was a pleasure serving another customer as your local san francisco business, and we truly appreciate your trust in Green Team. we look forward to helping you with your carpet, rug, and upholstery cleaning again!
E
Emaan1 reviewiTotal number of Google reviews Emaan has written across all businesses on Google Maps, not just this one.
Used them for my couch cleaning, they did an incredible job. Super friendly people. I chose to deep clean, Will definitely give them a call again. Thank you green team!
Response from the owner · 4 months ago
Thank you for your review! We’re glad you were satisfied with the couch deep steam cleaning and overall service. We appreciate your trust in our Green Team Carpet Clean San Francisco and bay area local business and look forward to serving you again.
J
Julien Bandiera (Joule)6 reviewsiTotal number of Google reviews Julien has written across all businesses on Google Maps, not just this one.
Green Team did a great job at my place. They cleaned my carpets and took care of my custom linen blend upholstery with a low-moisture steam extraction method for delicate fabrics that most companies don’t even try.
They used eco-friendly, pet-safe solutions, and everything came out looking really clean and refreshed.
Professional, reliable, and they clearly know what they’re doing with carpets and upholstery.
Response from the owner · 4 months ago
Thank you so much for your kind review! We're happy you were pleased with your carpet and upholstery cleaning. We appreciate your trust in Green Team Carpet Clean. and look forward to helping you with your future cleaning needs!
T
Top Home Builders Inc.6 reviewsiTotal number of Google reviews Top has written across all businesses on Google Maps, not just this one.
I had a fantastic experience with Green Team Carpet Clean! They did an amazing job cleaning my wood floors—they look spotless and have their natural shine back. They also cleaned my Tempur-Pedic fabric mattress, which had pet waste stains and odors, and I honestly didn't think it could be restored. They removed the stains and the smell completely. The technicians were professional, arrived on time, and paid great attention to detail. I highly recommend Green Team Carpet Clean for wood floor cleaning, mattress cleaning, and anyone dealing with tough pet stains!
Response from the owner · 4 months ago
Thank you so much for your kind review! We’re glad we could restore your wood floors and carefully treat your Tempur-Pedic fabric mattress. Delicate fabrics like this require special attention, especially with pet stains and odors, and we’re happy we were able to fully remove them. We truly appreciate your recommendation!
A
Aryan Chahardovalee14 reviewsiTotal number of Google reviews Aryan has written across all businesses on Google Maps, not just this one.
Green Team Carpet Clean did an amazing job! Their steam cleaning service brought my carpets back to life, even after dealing with pet waste on my carpet. They removed the stains and odors completely, and everything looks and smells fresh again. The technicians were professional, friendly, and thorough. I highly recommend Green Team Carpet Clean to anyone looking for high-quality steam cleaning and excellent customer service!
Response from the owner · 4 months ago
Thank you for your review! We’re happy we could restore your carpets and get rid of the stains and odors. We appreciate your support and recommendation!
S
Simone Bouadana1 reviewiTotal number of Google reviews Simone has written across all businesses on Google Maps, not just this one.
So happy I went with Green Team Carpet Clean! They deep cleaned my carpet and two old sectional couches, and I honestly didn’t think they could get them looking this good. They removed old stains and odors, and everything feels fresh again. Other companies didn’t want to clean this type of fabric, but they had no problem. Great service, friendly, and the results speak for themselves. I Highly recommend this company!
Response from the owner · 4 months ago
Thank you so much for your review! We’re glad you’re happy with the results on your carpets and couches. We appreciate your trust in Green Team Carpet Clean and your recommendation!
A
Alex Nicely2 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I’m so happy with the service from Green Team! They deep cleaned my area rug and couch, and I honestly didn’t think they could look this good again. They were able to remove odors and leave everything looking fresh, clean, and renewed. The team was friendly, professional, and took great care of my furniture. I would definitely use them again and highly recommend Green Team to anyone looking for quality carpet cleaning, rug cleaning, upholstery cleaning, deep cleaning, and odor removal services.
Response from the owner · 4 months ago
Thank you so much for your wonderful review! We truly appreciate your trust in Green Team. We're thrilled to hear that your area rug and couch came out looking fresh, clean, and renewed. Our team takes great pride in providing professional deep cleaning and odor removal services, and it's rewarding to know we exceeded your expectations. Thank you for your recommendation, and we look forward to serving you again in the future! 🌟
Green Team Carpet Clean.
J
James KalLocal Guide · 13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Excellent service! They removed several tough stains from my carpet and sofa, including pet stains and odors. Everything looks cleaner, smells fresh, and feels like new again. Very professional team and great results. Highly recommend!
Response from the owner · 4 months ago
Thank you for choosing Green Team Carpet Clean! We're happy we could help restore your carpet and sofa and eliminate the stains and odors. We truly appreciate your recommendation and support!
E
Eli Elisha6 reviewsiTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
I’ve been living in the Bay Area for the past year, and finding a reliable carpet cleaning company hasn’t been easy. After trying different options, I finally found one that truly stands out — Green Team Carpet Clean. They were professional, punctual, and did an excellent job. The carpets looked and felt noticeably cleaner, and the entire process was smooth from start to finish. Highly recommend them to anyone looking for quality carpet cleaning services.
Response from the owner · 4 months ago
Thank you for the great review! We're glad you were happy with our service and results. We truly appreciate your business and look forward to serving you again!
