POST CONSTRUCTION CLEANING · OAKLAND, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%38+13.3Reliability 15%23+3.5Craft & service 20%6+1.2Value 10%23+2.3Momentum 8%33+2.6Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%38+13.3Reliability 15%23+3.5Craft & service 20%6+1.2Value 10%23+2.3Momentum 8%33+2.6Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCOREGreenTerra Cleaning Service
Better than 15% of post construction cleaning · #17 of 20
4.9★678 Google reviewsGoogle star rating as shown on Google Maps.
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
46%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
GreenTerra Cleaning Service for office cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
All 1 Google reviews tagged “Office cleaning”
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Sharon and Zureyma did an outstanding job on our move-out/move-in cleaning. The high-end tiled walls and floors look brand new and everything from the countertops and dishes to the windows is sparkling. The counters were heavily stained before, and now they’re spotless.<br><br>They were friendly, attentive, and very…
Paid $350–400Reasonable priceInterior & exterior window cleaningPost-construction cleaningOffice cleaning
vs category
Blue = GreenTerra, grey = post construction cleaning average
Rating over time
Price
$303+9% vs typical post construction cleaning
Bar = middle half of what customers paid · gold mark = category median.
Great price 19%Reasonable 68%Overpriced 3%Not sure 10%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%38+13.3Reliability 15%23+3.5Craft & service 20%6+1.2Value 10%23+2.3Momentum 8%33+2.6Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
38
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
23
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
6
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
23
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
33
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
3
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+59 / −0
Professionalism
+59 / −0
Responsiveness
+40 / −0
Punctuality
+46 / −0
Value
+33 / −0
