iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty98−0.2Momentum penalty99−0.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 67 nail salonsiPosition by Experts Score among all companies we track in this category. · better than 62%
4.8★★★★★939 Google reviews · 24 photos
91%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$86typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
greentoes Nail Salon, Massage and Day Spa at a glance
Google reviewers rate this Tucson salon 4.8 out of 5 based on 939 reviews, with the owner responding to 96 percent of feedback. Clients frequently highlight the relaxing atmosphere, kind staff, and quality services such as pedicures, manicures, and massages, often noting the use of natural products. Recurring criticisms involve communication gaps regarding specific service availability and occasional hygiene or technical issues, though the majority describe consistent, pleasant experiences.
Google rating: 4.8 out of 5 from 939 reviews (91% five-star).
Reviews on this page: 939 Google reviews (673 with written comments, 29 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 21, 2026.
Service: Nail Salon serving Tucson, Arizona.
Data from Google, last updated October 26, 2026.
Score profile vs other nail salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyNail Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.greentoes Nail Salon, Massage and Day Spa: 81/100 on this factor. Category median: 84.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.greentoes Nail Salon, Massage and Day Spa: 80/100 on this factor. Category median: 78.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.greentoes Nail Salon, Massage and Day Spa: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.greentoes Nail Salon, Massage and Day Spa: 100/100 on this factor. Category median: 90.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.greentoes Nail Salon, Massage and Day Spa: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.greentoes Nail Salon, Massage and Day Spa: 91/100 on this factor. Category median: 66.A
91
Bar = this company · dark tick = category median.
Star ratings
939 Google reviews we collected
4.8of 5
5 stars85191%
4 stars344%
3 stars212%
2 stars152%
1 star182%
Praise vs complaints
Phrases our text analysis found in 673 written reviews
94%praise
Praise56094%
Complaints346%
Price
What customers reported paying
$86+22% vs typical nail salons
Middle half of what 400 customers paid ($66–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25843%
Quality & results16327%
Would recommend8715%
Speed & response366%
Price & value275%
Honesty & trust122%
Communication112%
What customers talk about
We read 673 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Emily was friendly, skilled, and made me feel so comfortable.”
“Eri did an excellent job helping me begin treatment of my damaged nails!”
“This was probably the worst manicure experience I’ve ever had.”
“I highly recommend Emily to anyone looking for an esthetician who is not only incredibly skilled at what she does, but also makes you feel truly cared for.”
“I do not recommend going to Green Toes, at least not for a facial or buying products.”
“Truly it was a wonderful experience that went by fast.”
“Then about 15 minutes later they called on the phone and said they had to push my appointment to 11:30 since the client before me was late.”
“Green toes is hands down my favorite massage go to place in Tucson rooms are so comfortable and staff is amazing everytime worth every penny”
“Way over priced, $70 for a 1hr massage, $80 for a facial (crazy, more than a full body massage), you can get these services for half the price all over town.”
“When I arrived I was greeted so genuinely which started everything off perfectly!”
“The facial was incredibly relaxing, especially lying on the heated mat while getting a gentle exfoliation.”
“Mika, asked questions and listened and focused in on that area.”
People customers mention
Hannah16 reviews
Chloe14 reviews
Danielle12 reviews
Cindy8 reviews
Emily8 reviews
Elise7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired greentoes Nail Salon, Massage and Day Spa for 8 kinds of job. Pick one to see what they paid and said.
Tanya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I absolutely LOVE green Toes!! Everyone there is so kind. My two favorites are Cindy and Hannah but you really can’t go wrong. They are all kind and do an amazing job. ❤️ 10/10
Paid $60–80Sculpted nails
Christine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
After years of bad pedicures, I’ve finally found a place that doesn’t rush service and is gentle on my toes. Staff were kind, helpful, and friendly.I’m a first time, and now, forever customer. Thank you!
Elizabeth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Les at the reception desk is lovely. Diana (also lovely) does my pedicure. I’ve been coming downtown for this service for over 2 years now. It’s worth the drive. So relaxing, perfect spa experience!
Paid $60–80Pedicure
Alysa11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I started coming to Greentoes last year and it has become my go to. I like that they are environmentally conscious and the staff is always great. My 16 year old son enjoys getting a pedicure there, too!
Paid $40–60
margi11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great service using all natural products
Thank you, Heather for the Great pedicure!
Paid $100–120PedicureManicure
Deborah10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I love going there because it’s such a relaxing atmosphere and everyone talks together. You should definitely go there, you’ll love it. It’s my happy place.
I absolutely LOVE green Toes!! Everyone there is so kind. My two favorites are Cindy and Hannah but you really can’t go wrong. They are all kind and do an amazing job. ❤️ 10/10
Price: $60–80
Services: Sculpted nails
Service duration: 30–60 min
Maintenance: Pristine
Response from the owner · 3 days ago
Tanya, your review just made us smile! Thank you so much for the love and that amazing 10/10 rating! We’re thrilled that our team has made such a wonderful impression and that you feel so warmly welcomed every time you visit. We love hearing that you appreciate the care and attention that go into making each experience special. Having wonderful guests like you is what makes being part of the Tucson community so rewarding. We can’t wait to welcome you back to Greentoes again soon!
frances wheeler-berta7 reviewsiTotal number of Google reviews frances has written across all businesses on Google Maps, not just this one.
Eri did an excellent job helping me begin treatment of my damaged nails!
Price: $60–80
Services: Polish removal, Nail repair, Manicure, Nail cut & filing
Busyness: A little busy
Service duration: 30–60 min
Response from the owner · 6 days ago
Frances, thank you so much for your wonderful review! We’re so happy to hear that you received such thoughtful, attentive care and felt good about your experience. It means a lot to know we could help you get off to a positive start. We love making our Tucson guests feel comfortable, supported, and well cared for. Thank you for choosing us, and we can’t wait to welcome you back to Greentoes again soon!
Christine M5 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
After years of bad pedicures, I’ve finally found a place that doesn’t rush service and is gentle on my toes. Staff were kind, helpful, and friendly.I’m a first time, and now, forever customer. Thank you!
Price: $160–180
Services: Nail painting, Pedicure, Nail cut & filing
Busyness: Not busy
Service duration: 30–60 min
Response from the owner · 6 days ago
Christine, your review absolutely made our day! After years of disappointing experiences, we’re so happy you finally found a place where you feel comfortable, cared for, and never rushed. Hearing that our team’s kindness, patience, and gentle approach made such a difference means the world to us. We love giving our Tucson guests the time and attention they deserve. And knowing your first visit turned you into a forever customer? That’s the best compliment we could ask for! Thank you for giving us a chance, and we can’t wait to welcome you back to Greentoes!
Elizabeth Bell8 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Les at the reception desk is lovely. Diana (also lovely) does my pedicure. I’ve been coming downtown for this service for over 2 years now. It’s worth the drive. So relaxing, perfect spa experience!
Price: $60–80
Services: Pedicure
Service duration: 30–60 min
Maintenance: Pristine
Response from the owner · 5 months ago
Elizabeth, thank you so much for the five-star review! We are so happy you had a great experience and appreciate you taking the time to share your support.
It means so much to our team when guests leave happy. We look forward to welcoming you back again soon, Elizabeth!
david tang7 reviewsiTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
A treat as usual….. like that you can count on great service
Price: $60–80
Services: Pedicure
Response from the owner · a year ago
Thank you for your wonderful review! We're so glad to hear everything was perfect as usual. Cindy truly is amazing, and we’re lucky to have her on our team. Your compliments on our cleanliness mean a lot to us—we always strive to provide a clean and relaxing environment. We can’t wait to see you again soon!
Nastassja HandlinLocal Guide · 22 reviewsiTotal number of Google reviews Nastassja has written across all businesses on Google Maps, not just this one.
Nastassja, what an incredible compliment! Thank you so much for the five-star review and for sharing such enthusiastic feedback. We’re thrilled your experience stood out and grateful you enjoy visiting us in Tucson. Your support means so much to our team, and we can’t wait to welcome you back to Greentoes again soon!
Alysa Volpe11 reviewsiTotal number of Google reviews Alysa has written across all businesses on Google Maps, not just this one.
I started coming to Greentoes last year and it has become my go to. I like that they are environmentally conscious and the staff is always great. My 16 year old son enjoys getting a pedicure there, too!
Price: $40–60
Response from the owner · a year ago
Thank you so much, Alysa! We’re thrilled to know Greentoes has become your go-to spot and that you appreciate our environmentally conscious approach. It means a lot to hear how much both you and your son enjoy the experience. We can’t wait to welcome you back again soon!
Evelyn Wall1 reviewiTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
This was probably the worst manicure experience I’ve ever had.
I chose this salon because of its high rating on Google Maps and booked an appointment for the following afternoon. Unfortunately, that turned out to be the beginning of a very disappointing experience.
The nail technician first struggled to remove my previous gel polish. She seemed inexperienced with the process and filed so aggressively that she hit the sensitive part of my left thumbnail, causing a sharp pain that literally made me cry out.But what happened afterward was even worse. I honestly could not believe how unevenly the gel polish was applied. Almost every nail had an uneven, bumpy surface, and there were clearly visible bubbles in the polish. This was far below what I would consider acceptable for a professional manicure.
I pointed out the problems and asked whether another technician could fix them. What frustrated me even more was that several staff members looked at my nails and acted as though they did not see anything wrong with them. Well, the thing is that it was already close to closing time, it was difficult not to feel that they simply did not want to spend additional time correcting the work.
Although a more experienced technician did redo several of my nails eventually. However, as the photos I posted show, the final result was still extremely disappointing. By the very next day, the gel on my thumbnail had already cracked, and another nail had developed a noticeable raised bump.
I still left a tip because I did not want to deal with any confrontation over the tip for being the only Asian face in the store.
I have had manicures in many other places, and I have never experienced workmanship this poor. In California or many salons I’ve visited in Asia, a result like this to be corrected properly or refunded—rather than treated as though nothing was wrong.
Price: $80–100
Services: Nail art
Service duration: 1–2 hr
Atmosphere: Traditional
Response from the owner · 3 weeks ago
Dear Evelyn,
Thank you for taking the time to share your feedback. We are deeply concerned to read about your visit, and we sincerely apologize for both the pain you experienced during the removal process and the subpar quality of your gel manicure. Painful filing, uneven polish, bubbling, and premature cracking fall far below the standards we hold ourselves to. Furthermore, having your concerns dismissed—especially near closing time—is completely unacceptable.
We also want to directly address how you felt during your visit. Our salon is proud to have a diverse, multicultural team, and we are committed to providing an inclusive, welcoming space for clients of all backgrounds. Discrimination or bias of any kind has no place in our salon. It is distressing to know that you felt singled out, uncomfortable, or pressured to tip; every client deserves to feel respected and valued in our studios at all times.
You should not have had to pay for a service that failed to meet basic quality standards. We want to make this right by issuing you. Please contact our Spa Director at [email protected] with your appointment details so we can remedy this for you immediately.
Sincerely,
Victor T.
Greentoes Owner
Wendy Nelson2 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Thank you so much, Wendy! We’re absolutely thrilled you had a five-star visit. Your support means the world to us, and we can’t wait to have you back again soon!
Brenda De La HoyaLocal Guide · 18 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Brenda, thank you so much for the wonderful five-star review! We’re so happy to hear you had such a relaxing visit and left feeling pleased with your experience. Creating a calm, welcoming atmosphere for our Tucson guests is so important to us. We really appreciate your kind words and look forward to welcoming you back to Greentoes again soon!
