Debris removal service · Wilmington, DE · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%81+21.1Value 15%100+15.2Craft & service penalty99−0.1Momentum penalty56−4.4Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#118 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★146 Google reviews · 24 photos
99%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Greenville Cleanouts & Junk five stars based on 146 reviews, noting that the owner replies to all feedback. Customers frequently describe the crew as professional, punctual, and efficient, often highlighting clear communication, reasonable pricing, and careful handling of items during cleanouts and debris removal. One recurring criticism involves a dispute over the unauthorized removal of personal belongings from a storage unit, where the customer alleged the company took items without proper legal authority.
Google rating: 5.0 out of 5 from 146 reviews (99% five-star).
Reviews on this page: 146 Google reviews (130 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 14, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Greenville Cleanouts & JunkHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greenville Cleanouts & Junk: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greenville Cleanouts & Junk: 81/100 on this factor. Category median: 92.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greenville Cleanouts & Junk: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greenville Cleanouts & Junk: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greenville Cleanouts & Junk: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
146 Google reviews we collected
5.0of 5
5 stars14599%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 130 written reviews
100%praise
Praise354100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable457%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9928%
Staff & attitude7922%
Would recommend6017%
Price & value5816%
Quality & results4011%
Communication103%
Honesty & trust82%
What customers talk about
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Arrived on time and great care taken to prevent any damage.”
“…rket for sale, I would highly recommend this company as they are very professional and great to work with 5 stars and reasonable pricing would definit…”
“I highly recommend this outstanding company for projects of a similar nature involving cleanout and junk removal.”
“As expected the services provided were conducted in a timely manner at a very reasonable cost.”
“John showed up on time, gave us an accurate and thorough estimate.”
“I was very impressed with the friendliness of the service manager/supervisor and ease of communication and scheduling.”
“The communication both before and after the cleanout was completely transparent, setting a clear and honest expectation of the services provided.”
People customers mention
John27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Greenville Cleanouts & Junk for 2 kinds of job. Pick one to see what they paid and said.
RRichard3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent communication with John! Arrived on time and great care taken to prevent any damage. Friendly and helpful. Fair price. Will definitely use again when needed!
Reasonable priceFurniture removal
KKyle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
John, from Greenville Cleanouts & Junk, was an absolute pleasure to work with. Professional, polite, and priced right. I feel the crew worked above and beyond what was expected. Would DEFINITELY USE again.
Great priceHouse & garage cleanouts
BBrittany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
These people just illegally took my stuff out of a storage unit where there is an agreement my daughter is 18 all of her belongings all of her baby book stuff my dad died in August all of his stuff my husband died of cancer 4 years ago all of his stuff for 200 bucks I would have paid more for that more than that to…
MMarc1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I used this company to cleanout and remove junk from my mother's house a few years ago. Based on their excellent and timely service and reputation, I called upon them again to clean out and remove junk from my father's house and garage. As expected the services provided were conducted in a timely manner at a very…
Great priceHouse & garage cleanoutsMattress removal & disposalYard debris removal
KKim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
John and his crew did a great job. Prompt, professional and efficient! Thanks guys!
Reasonable priceHouse & garage cleanouts
JJessica7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent! Professional. Punctual. John showed up on time, gave us an accurate and thorough estimate. No surprise costs. The estimate is what he stands by for the job. Crew showed up on time. Broke down and hauled away two old sheds on my property that needed to go. They took care to not damage any surrounding…
Excellent communication with John! Arrived on time and great care taken to prevent any damage. Friendly and helpful. Fair price. Will definitely use again when needed!
Price assessment: Reasonable price
Services: Furniture removal
Response from the owner · 3 weeks ago
It was a pleasure helping you with the removal of your upright player piano( even at 550lbs). We look forward to helping you against n in the future.
K
Kyle Barbera1 reviewiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
John, from Greenville Cleanouts & Junk, was an absolute pleasure to work with. Professional, polite, and priced right. I feel the crew worked above and beyond what was expected. Would DEFINITELY USE again.
Price assessment: Great price
Services: House & garage cleanouts
Response from the owner · 2 months ago
It was a pleasure helping your family with your storage unit.
B
Brittany Durkee1 reviewiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
These people just illegally took my stuff out of a storage unit where there is an agreement my daughter is 18 all of her belongings all of her baby book stuff my dad died in August all of his stuff my husband died of cancer 4 years ago all of his stuff for 200 bucks I would have paid more for that more than that to get it back I had until the 1st it is the 25th this is insanity I have a daughter in a wheelchair I'm a single mother I struggle but I've held on to that stuff my daughter's whole life this is wrong
Response from the owner · 2 months ago
Thank you for reaching out. We understand this is a highly emotional and frustrating situation, but Greenville Cleanouts & Junk was not hired by you for this job. We were contracted directly by the legal owner/renter of the storage unit to perform a complete cleanout.
We take our legal and contractual obligations very seriously. On the day of the service, we verified the unit's ownership with the storage facility manager. When a dispute arose on-site, the Delaware State Police were called. Officers spoke with our team, the facility manager, and the involved parties. The police confirmed we were operating legally under a signed contract and instructed us to continue our work.
Unfortunately, once items are loaded into our trucks and disposed of at the appropriate facilities, they cannot be retrieved. While we empathize with the difficult personal circumstances you mentioned, our team followed all proper legal procedures and was cleared by local authorities to perform the job we were hired to do.
M
Marc Cubeta1 reviewiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
I used this company to cleanout and remove junk from my mother's house a few years ago. Based on their excellent and timely service and reputation, I called upon them again to clean out and remove junk from my father's house and garage. As expected the services provided were conducted in a timely manner at a very reasonable cost. I was very impressed with the friendliness of the service manager/supervisor and ease of communication and scheduling. I highly recommend this outstanding company for projects of a similar nature involving cleanout and junk removal.
Excellent! Professional. Punctual. John showed up on time, gave us an accurate and thorough estimate. No surprise costs. The estimate is what he stands by for the job. Crew showed up on time. Broke down and hauled away two old sheds on my property that needed to go. They took care to not damage any surrounding structures. I will always be calling them if I have any other junk removal jobs. Thank you!
Price assessment: Reasonable price
Services: Junk removal
Response from the owner · 4 months ago
Thank you for your business. It was a pleasure help you with the removal of these sheds. We look forward to working with you again in the future.
K
Kelly Rodick2 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
John and his crew did an amazing job cleaning out my Moms home so we could get it ready to put on the market for sale, I would highly recommend this company as they are very professional and great to work with 5 stars and reasonable pricing would definitely use them again.
Price assessment: Great price
Response from the owner · 5 months ago
We appreciate your business. Good luck with a fast sale of your home. Please let us know if we can help you further in the future.
J
Jim Trost1 reviewiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
John and his team disposed of an old hot tub for us and took a few other items as well. The team was prompt, courteous and professional. We have used them in the past and will continue to do so as well as recommend their services to friends and family. Thank you, John and team!
Response from the owner · a year ago
It was a pleasure helping you with your hot tub. It’s always great to help previous customers. Hopefully we can help you again in the future.
