Junk removal service · Wilmington, DE · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★178 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company's punctuality, professional demeanor, and efficient handling of diverse tasks like heavy hauling, demolition, and yard waste removal. Reviewers highlight fair pricing, clear communication, and the team's ability to complete jobs quickly without causing property damage. With a perfect five-star rating from 178 reviews and full owner engagement, no recurring criticisms appear in the provided excerpts, indicating high satisfaction with the overall service experience.
Google rating: 5.0 out of 5 from 178 reviews (100% five-star).
Reviews on this page: 178 Google reviews (168 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 3, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JRL Junk Removal & Demolition Co.: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JRL Junk Removal & Demolition Co.: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JRL Junk Removal & Demolition Co.: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JRL Junk Removal & Demolition Co.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JRL Junk Removal & Demolition Co.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
178 Google reviews we collected
5.0of 5
5 stars178100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
100%praise
Praise360100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10128%
Staff & attitude7421%
Price & value6117%
Would recommend5916%
Quality & results4713%
Honesty & trust134%
Communication51%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are timely, polite, professional and highly competent.”
“They are very professional and did not damage anything on the property .”
“Their pricing was fair, communication was excellent, and the entire process was hassle-free.”
“Would definitely recommend, and will contact for other projects.”
“Great service, did a great job, and great communication.”
“Extremely personable, just genuinely nice, respectful young men.”
“Service was quick and easy with great communication.”
People customers mention
Ian4 reviews
Peter3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JRL Junk Removal & Demolition Co. for 8 kinds of job. Pick one to see what they paid and said.
CChristabel8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Highly recommend JRL Junk Removal Co.They came and removed a 600 pound steel safe box which was super heavy.They are very professional and did not damage anything on the property . Will recommend them for any heavy hauling jobs.
NNikita3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I needed last minute junk removal. I received Quick response. Very professional, friendly, worked fast and efficiently!
TTom4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great organization. They are timely, polite, professional and highly competent. They cleared the yard waste from my house and the price was right!
AAlvaroLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Awesome job, spoke to Main manager. He came and gave us a quote same day and his worker came by a couple of hours later and took care of the junk removal really fast. Would definitely recommend, and will contact for other projects. Thank you!
SSteve2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Today’s heat did not hinder JRL from providing a great experience, along with great landscaping results. Truly a pleasant team of men who value a job done well. We thank you, our yard THANKS YOU!
DDarlene9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ian, Peter and Peter a great team they work well together and executed the job in a timely manner. We will definitely use them again. Thank guys for your wonderful service.
Henry Maloba, thank you for choosing JRL Junk Removal & Demolition. We appreciate your note that our service was great as always, it means a lot to hear we are delivering consistent, reliable work. Your feedback encourages the crew to keep up their professionalism and speed. We are grateful for your support and always strive for a five star experience. Thanks again, we look forward to helping with future projects.
M
Martha Cook4 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Professional, polite and respectful friendly. I will definitely rehire again.
Response from the owner · 3 weeks ago
Martha Cook, thank you for choosing JRL Junk Removal & Demolition. We appreciate your kind words about our team's professionalism, politeness and friendly, respectful approach. Hearing you'll rehire us means a lot as we strive to deliver a five star experience every time. Thank you again, and we look forward to helping you with future projects.
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Christabel Bunde8 reviewsiTotal number of Google reviews Christabel has written across all businesses on Google Maps, not just this one.
Highly recommend JRL Junk Removal Co.They came and removed a 600 pound steel safe box which was super heavy.They are very professional and did not damage anything on the property . Will recommend them for any heavy hauling jobs.
Response from the owner · 4 weeks ago
Christabel Bunde, thank you for choosing JRL Junk Removal & Demolition. We appreciate you recommending us and for noting our team professionally removed your 600 pound steel safe without causing any damage. Hearing that our crew was careful and professional means a lot as we continually strive to deliver a five star experience. Thank you again, and we look forward to helping with future projects.
J
Jefe Phantom1 reviewiTotal number of Google reviews Jefe has written across all businesses on Google Maps, not just this one.
Great service, did a great job, and great communication. Highly recommend!!!
Response from the owner · a month ago
Jefe Phantom, we appreciate you choosing JRL Junk Removal & Demolition and for sharing your recommendation. Hearing that our team did a great job and kept communication clear means a lot to us. We value your feedback as we aim for a five star experience. Thank you again, and we look forward to helping with future projects.
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Nikita Anita3 reviewsiTotal number of Google reviews Nikita has written across all businesses on Google Maps, not just this one.
I needed last minute junk removal. I received Quick response. Very professional, friendly, worked fast and efficiently!
Response from the owner · a month ago
Nikita Anita, thank you for choosing JRL Junk Removal & Demolition. We appreciate you noting our quick response for your last minute junk removal and that the crew was professional, friendly, fast and efficient. Feedback like this encourages our team as we keep striving for a five star experience. Thanks again, we look forward to assisting with any future projects.
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Tyra StewartLocal Guide · 15 reviewsiTotal number of Google reviews Tyra has written across all businesses on Google Maps, not just this one.
Tyra, thank you for choosing JRL Junk Removal & Demolition. We appreciate your recommendation and are glad you found our pricing fair and our service great. It means a lot that our team delivered what you needed. We are grateful for your feedback and always strive to provide a five star experience. Thank you again, and we look forward to helping you with future projects.
T
Terry Foraker4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Symo, thank you for choosing JRL Junk Removal and Demolition. We appreciate your short but powerful note that our work was excellent. We're glad the crew met your expectations and are grateful for your feedback as we keep striving to deliver a five star experience. Thank you again, and we look forward to helping you with future projects.
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Tenangfie Clovette7 reviewsiTotal number of Google reviews Tenangfie has written across all businesses on Google Maps, not just this one.
Tenangfie Clovette, thank you for choosing JRL Junk Removal & Demolition. We appreciate you noting our team's friendly service. It means a lot that our crew's professionalism and attitude made a positive impression. We are grateful for your feedback and always aim to deliver a five star experience. Thank you again, and we look forward to helping you with future projects.
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Tom Easter4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Great organization. They are timely, polite, professional and highly competent. They cleared the yard waste from my house and the price was right!
Response from the owner · 2 months ago
Tom, thank you for choosing JRL Junk Removal & Demolition. We appreciate your kind words about our organization, timeliness, professionalism and competence during your yard waste removal, and we are glad the price felt right. Your feedback helps us keep aiming for a five star experience. Thank you again, and we look forward to helping you with future projects.
