Water damage restoration service · Wilmington, DE · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#114 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★80 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SERVPRO of Newark 4.9 out of 5 based on 80 reviews, with the owner responding to all feedback. Customers frequently cite prompt arrival, clear communication, and professional conduct during water damage restoration and mold remediation. Staff are noted for explaining processes and assisting with insurance claims. One criticism involves a significant discrepancy between the initial estimate and the final bill, while another mentions property damage caused by equipment.
Google rating: 4.9 out of 5 from 80 reviews (94% five-star).
Reviews on this page: 80 Google reviews (63 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SERVPRO of NewarkHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SERVPRO of Newark: 87/100 on this factor. Category median: 92.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SERVPRO of Newark: 76/100 on this factor. Category median: 92.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SERVPRO of Newark: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SERVPRO of Newark: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SERVPRO of Newark: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SERVPRO of Newark: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
80 Google reviews we collected
4.9of 5
5 stars7594%
4 stars23%
3 stars11%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
96%praise
Praise12596%
Complaints54%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4333%
Speed & response2721%
Quality & results2519%
Would recommend2116%
Communication86%
Price & value43%
Honesty & trust22%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sean, Lead Estimator, had a friendly and caring demeanor.”
“He arrived on time, surveyed the contents of my home for any damages, respected the contents, explained the restoration process and answered any quest…”
“They were extremely thorough, efficient, and professional throughout the entire process.”
“Horrible service and poor communication.”
“We truly appreciate all of their hard work and would highly recommend Tyler and his ServPro team to anyone in need!”
“…yed the contents of my home for any damages, respected the contents, explained the restoration process and answered any questions that I had.…”
“I called a few companies looking for carpet cleaning services that could work with my schedule and fair pricing.”
“Even while working in some of the most unpleasant and difficult conditions, they remained friendly, respectful, and genuinely caring.”
People customers mention
Katherine4 reviews
Tyler3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SERVPRO of Newark for 7 kinds of job. Pick one to see what they paid and said.
JJDLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Sean, Lead Estimator, had a friendly and caring demeanor. He arrived on time, surveyed the contents of my home for any damages, respected the contents, explained the restoration process and answered any questions that I had. I am positively certain I made the right decision in choosing Servpro.
Not sureFire damage cleanup & repair
AAshley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We couldn’t be more thankful for Tyler and his team at ServPro! They were extremely thorough, efficient, and professional throughout the entire process. Even while working in some of the most unpleasant and difficult conditions, they remained friendly, respectful, and genuinely caring.
Tyler and his team went above…
FFSM1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had a very positive experience working with SERVPRO of Newark, Southwest Fremont.
Their team was professional, responsive, and highly organized throughout the process. They communicated clearly, acted promptly, and demonstrated strong attention to detail in handling the work.
We would also like to especially…
DDarrell4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sam and Martin were able to show up ahead of schedule to assess and get my home initiated on drying out. They were able to work with the finished parts of my basement for drying out the whole area after my sump pump failed, and water had overflown on my drainage system.
JJeff4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great experience with the ServPro team. They were professional and thorough in their approach to the clean up.
DDavidLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Everyone I've spoken to has been kind, prompt, and helpful. They helped me out on the insurance side, and go above and beyond to make sure my space is returned to the way it was before flooding.
Sean, Lead Estimator, had a friendly and caring demeanor. He arrived on time, surveyed the contents of my home for any damages, respected the contents, explained the restoration process and answered any questions that I had. I am positively certain I made the right decision in choosing Servpro.
Price assessment: Not sure
Services: Fire damage cleanup & repair
Response time: 0–1 hr
Response from the owner · a day ago
Thank you so much, JD! We're glad our team was able to provide you with a friendly and thorough experience while assessing your home. Your confidence in choosing SERVPRO means a lot to us, and we appreciate you taking the time to share your feedback!
A
Ashley Phillips2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We couldn’t be more thankful for Tyler and his team at ServPro! They were extremely thorough, efficient, and professional throughout the entire process. Even while working in some of the most unpleasant and difficult conditions, they remained friendly, respectful, and genuinely caring.
Tyler and his team went above and beyond to make a stressful situation a lot easier for us. They worked hard, communicated well, and took the time to make sure everything was done properly. We truly appreciate all of their hard work and would highly recommend Tyler and his ServPro team to anyone in need!
-Ashley & DJ Phillips
Response from the owner · 2 months ago
Thanks for the great feedback, Ashley! Our team is dedicated to providing thorough and efficient service, even in challenging conditions. It's wonderful to know that we could ease your stress during this time. We appreciate your kind words and recommendation!
F
FSM Admin1 reviewiTotal number of Google reviews FSM has written across all businesses on Google Maps, not just this one.
We had a very positive experience working with SERVPRO of Newark, Southwest Fremont.
Their team was professional, responsive, and highly organized throughout the process. They communicated clearly, acted promptly, and demonstrated strong attention to detail in handling the work.
We would also like to especially commend Eder, Veronica, Omar, Carter, and Antonio for their teamwork and professionalism throughout the project. Omar, Carter, and Antonio, in particular, were very effective in their supervisory roles and helped ensure the work was handled efficiently and properly.
It was evident that the team understands the importance of urgency, quality, and customer service. We appreciate their support and would gladly recommend SERVPRO of Newark, Southwest Fremont to anyone in need of reliable restoration and mitigation services.
Price assessment: Reasonable price
Services: Flood restoration, Mold inspection, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair, Mold remediation, Mold cleaning, Water damage-related mold removal, Mold damage restoration
Response from the owner · 5 months ago
Thanks for sharing your feedback, FSM Admin! We're pleased to know you had a positive experience with our team and that their professionalism and attention to detail stood out to you. Your commendation of our staff is greatly appreciated, and it's wonderful to hear that they effectively managed the project to your satisfaction. Your recommendation means a lot to us!
B
Brian Collins3 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Great, quick service for emergent cleanup of flooding!
Services: Flood cleanup
Response from the owner · a year ago
Thank you for the great review, Brian. We're glad we could provide help. Our team is trained to handle flood cleanup emergencies quickly and professionally. We appreciate your business and kind words!
D
Darrell Kiley4 reviewsiTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
Sam and Martin were able to show up ahead of schedule to assess and get my home initiated on drying out. They were able to work with the finished parts of my basement for drying out the whole area after my sump pump failed, and water had overflown on my drainage system.
Response from the owner · Edited a year ago
Hi Darrell. Thanks for the positive feedback. Sump pump failures need immediate attention, and we always have a team on call ready to respond. We're glad Sam and Martin were able to arrive early, allowing the drying process to start quickly. We appreciate the excellent review!
J
Jeff Miller4 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Great experience with the ServPro team. They were professional and thorough in their approach to the clean up.
Response from the owner · a year ago
Thank you for the excellent review! Our ServPro team takes pride in being professional and thorough, and we're happy to hear that was your experience. I will pass your kind words along.
D
David LimbergLocal Guide · 13 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Everyone I've spoken to has been kind, prompt, and helpful. They helped me out on the insurance side, and go above and beyond to make sure my space is returned to the way it was before flooding.
Response from the owner · a year ago
Thank you so much for your wonderful feedback, David! We’re thrilled to hear that our team at SERVPRO of Newark was able to assist you with kindness and promptness during the restoration process.
K
Kim Gotschall2 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Our finished basement and kitchen were flooded due to a pipe bursting in the middle of the night. Waking up to this disaster was horrific. I called ServPro and within an hour Tyler and Aaron were at my house. Their knowledge, professionalism and thoroughness was beyond excellent. From start to finish, including dealing with our insurance company, their work was superb and I would recommend ServPro to anyone who needs a cleanup restoration small or large. Their service was outstanding in every aspect.
Response from the owner · a year ago
Ms Gotschall, Thank you for taking the time out to let us know how happy you were with our services. We strive to be professional and thorough with all our clients. So delighted you were happy with Tyler and Aaron, they are among our favorites. Thank you again for choosing SERVPRO of Newark!
V
Varina Caton6 reviewsiTotal number of Google reviews Varina has written across all businesses on Google Maps, not just this one.
Servpro Newark, De did a great job with cleaning up my flooded basement. They were prompt, courteous and thorough. The lead Tech went over all the steps and procedures. No surprises. While having the basement floor was not fun ServPro helped lessen the pain!
Response from the owner · a year ago
Thank you for your kind words, Varina! Our team at SERVPRO of Newark knows how stressful flooding emergencies can be, so we’re always ready to deliver reliable water restoration services anytime. Don’t hesitate to reach out if you ever need us again!
D
Darien “DEW” WilsonLocal Guide · 26 reviewsiTotal number of Google reviews Darien has written across all businesses on Google Maps, not just this one.
Had a pipe break in the basement. Caused some damage so my insurance reached out to ServPro Newark. They came right away, cleaned up the water, set up blowers to dry everything and stayed on top of the work. Very professional and efficient. Kept me advised during the entire process.
Response from the owner · a year ago
Hi Darien. Thank you so much for taking the time to rate our services as excellent. We always have a team on call to begin the cleanup and drying processes quickly. We appreciate the kind words; I will pas your compliments along.
