HVAC contractor · Pacific, WA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%78+11Replies to reviews 7%43+3Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.9★★★★★5,029 Google reviews · 24 photos
94%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$654typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Greenwood Heating and Home Services for punctual arrivals, professional conduct, and detailed explanations of furnace, heat pump, and electrical work. Positive reviews highlight clear communication, thorough diagnostics with photographic evidence, and responsive management that addresses concerns with discounts. However, recurring criticisms involve high diagnostic fees, expensive hourly rates for plumbing or EV charger installations, and isolated incidents of technicians causing damage or making inaccurate assessments.
Google rating: 4.9 out of 5 from 5,029 reviews (94% five-star).
Reviews on this page: 5,030 Google reviews (4,231 with written comments, 97 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 28, 2026.
Service: Heat Pump Installation Service serving Pacific, Washington.
Data from Google, last updated October 29, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greenwood Heating and Home Services: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greenwood Heating and Home Services: 83/100 on this factor. Category median: 90.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greenwood Heating and Home Services: 89/100 on this factor. Category median: 95.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greenwood Heating and Home Services: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greenwood Heating and Home Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greenwood Heating and Home Services: 43/100 on this factor. Category median: 63.C
43
Bar = this company · dark tick = category median.
Star ratings
5,030 Google reviews we collected
4.9of 5
5 stars4,74794%
4 stars1022%
3 stars321%
2 stars321%
1 star1172%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise5,20898%
Complaints962%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price20614%
Reasonable1,04072%
Overpriced624%
Not sure1299%
$654+44% vs typical heat pump installation services
Middle half of what 1156 customers paid ($317–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,49928%
Quality & results1,19022%
Speed & response93418%
Communication74314%
Would recommend4769%
Price & value2936%
Honesty & trust1693%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful service and friendly knowledgeable technicians!”
“she was being very rude and accusing my dogs of biting her but they were inside the car what kind of people you guys hire”
“Michael did a great job carrying out the maintenance in our furnace!”
“I thought about giving them a 2/5 because they did give me my money back relatively easily but at the end of the day this was just a horrible experience.”
“They were both very knowledgeable, polite and efficient.”
“If you have to turn off your lights for some reason, drive SLOW.”
“He explained everything in great detail with pictures which was much appreciated!”
“She never followed up, nor did she respond when we reached out directly to her at the number she provided.”
“I will now be a customer for life thanks to Summar.”
“I would not recommend their plumbing services to anyone.”
“Paying for a higher-end company to work on our home was well worth it to us.”
“I think they are overpriced for what they are delivering.”
“I am so happy I trusted my gut and went with Greenwood!”
“…ter until we do the upgrade $15kplus” they wired the heater wrong and lied to the poor guy,another company installed a new heater and it worked with o…”
People customers mention
Riley25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Greenwood Heating and Home Services for 8 kinds of job. Pick one to see what they paid and said.
TTony10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 hours ago★★★★★
My first review was "Insanely expensive work for a tiny water leak." After posting this a manager from Greenwood called and we talked through the repair. To help make things right, they offered me a 50% discount based on feedback. I'm glad they responded in this way and they went above and beyond to ensure I got value for the work. Thank you!
Paid $600–800Overpriced
CCyndi4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
My experience with Greenwood couldn’t have been better! The technicians arrived on time, were very professional and respectful. I am so happy I trusted my gut and went with Greenwood! 😃
Paid $2,000+Reasonable priceElectrical panel replacement or upgrading
VValerieLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Corey was exceptional! Informative, respectful, knowledgeable and Evergreen again exceeds excellence at every level of service!!!
Paid $400–600Great priceHVAC system repair
JJoanLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Complete exam of furnace plus good explanation of work needed. Wasn't cheap but never had annoying up sales promotion done by other companies.
Paid $1,200–1,400Reasonable price
TTim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Outstanding service with time taken to explain and show the furnace maintenance process.
Paid $200–400Reasonable priceHVAC system maintenance
DDanielLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Greenwood has been highly professional and careful and supportive throughout a long and complicated process of dealing with old asbestos ducting, improper previous exhausting, and the installation of a new furnace and ductwork. Jared, our lead installer, was outstanding on every level.
My first review was "Insanely expensive work for a tiny water leak." After posting this a manager from Greenwood called and we talked through the repair. To help make things right, they offered me a 50% discount based on feedback. I'm glad they responded in this way and they went above and beyond to ensure I got value for the work. Thank you!
Price assessment: Overpriced
Price: $600–800
A
Anne Meyer2 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Very helpful service and friendly knowledgeable technicians! Would recommend.
Price assessment: Reasonable price
Services: HVAC system maintenance, A/C system maintenance, Heating system maintenance, Service not listed
Response from the owner · a year ago
Thank you, David, for your kind words and support; we truly appreciate your recommendation and are glad to hear you had a positive experience with our knowledgeable technicians!
P
Patti Bergrud4 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
We are new to the Issaquah area and needed to have our HVAC system looked at. We chose Greenwood to come out for a maintenance check. Justin and Jose arrived as scheduled. They were both very knowledgeable, polite and efficient. We are very pleased with their work and have scheduled more services through them.
Price assessment: Reasonable price
Services: HVAC system maintenance
C
Cyndi Witschi4 reviewsiTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
My experience with Greenwood couldn’t have been better! The technicians arrived on time, were very professional and respectful. I am so happy I trusted my gut and went with Greenwood! 😃
Price assessment: Reasonable price
Price: $2,000+
Services: Electrical panel replacement or upgrading
V
Valerie BurmesterLocal Guide · 26 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
