Experts Reviews · Company report
Greenwood Heating and Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%78+11Replies to reviews 7%43+3Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Greenwood Heating and Home Services

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 5,029 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greenwood Heating and Home Services is better than 88% of heat pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greenwood Heating and Home Services is better than 83% of heat pump installation services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greenwood Heating and Home Services is better than 89% of heat pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greenwood Heating and Home Services is better than 78% of heat pump installation services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greenwood Heating and Home Services is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greenwood Heating and Home Services is better than 43% of heat pump installation services.C
43

Reviews for your job

Customers hired Greenwood Heating and Home Services for 8 kinds of job.

Greenwood Heating and Home Services for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.985
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 985 Google reviews tagged “HVAC system maintenance” · showing 40

Anne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

Great service

Paid $200–400Reasonable priceHVAC system maintenanceHeating system maintenance
DavidLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 hours ago★★★★★

Very helpful service and friendly knowledgeable technicians! Would recommend.

Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
Patti4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 hours ago★★★★★

We are new to the Issaquah area and needed to have our HVAC system looked at. We chose Greenwood to come out for a maintenance check. Justin and Jose arrived as scheduled. They were both very knowledgeable, polite and efficient. We are very pleased with their work and have scheduled more services through them.

Reasonable priceHVAC system maintenance
KT3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Richard was knowledgeable and helpful and went above and beyond to address all aspects of the heat pump and heat exchanger needs.

Reasonable priceHVAC system maintenance
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Outstanding service with time taken to explain and show the furnace maintenance process.

Paid $200–400Reasonable priceHVAC system maintenance
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Great service. Our vents have never been cleaner! Highly recommend.

Paid $2,000+Not sureHVAC system maintenanceHeating system repair
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Justin did a great job with my HVAC system maintenance. My system is beginning to have aging issues. So his input was invaluable!

Reasonable priceHVAC system maintenanceDrain cleaningService not listed
AnnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Would highly recommend!!. The technician, Sergio, phoned ahead to let me know his ETA was 30 minutes out. He arrived on-time, gave a detail explanation for the service and was super friendly.

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Dan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Aaron was our service specialist and did a great job with our maintenance for our furnace, heat pump, and on-demand hot water unit. He was efficient, thorough, neat, and professional. He communicated with us about everything he did and why and answered all our questions. I highly recommend Aaron and Greenwood. We have not been disappointed!

Paid $600–800Reasonable priceHVAC system maintenanceHeating system maintenanceService not listed
paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★

Easy to work with and very knowledgeable. Came quickly even on a Sunday!

Reasonable priceHVAC system maintenanceA/C system maintenance
Bob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Jose provided excellent service and we hope he can keep us as a returning tech. He went over every detail during our HVAC service and provided clear understanding of what he was taking on at each step. As a mechanical engineer myself I appreciated his professional work and attitude. His summary of life cycle…

Reasonable priceHVAC system maintenance
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Service today was perfect, as it always is with Greenwood. Technician Luis Castro was great. Good attention to detail and kept me informed throughout his inspection. Again, Greenwood sends you the best folks. Thanks Greenwood.

Paid $900–1,000Reasonable priceHVAC system maintenance
TerryLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had a great experience with Greenwood Heating and home service. The technician was very informative and took the time to explain what I needed to know for the future maintanance. I appreciate the friendly and patient way he approached my lack of knowledge in this situation!

Paid $400–600Reasonable priceHVAC system maintenance
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Michael was phenomenal. I’ve never had someone be as knowledgeable, conscientious and caring as he was. He walked me through the whole process and answered all of my questions. Highly recommend. Exceptional.

Paid $200–400Reasonable priceHVAC system maintenance
MaryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Mohammed was professional and courteous, providing excellent maintenance to our 3 mini splits. He was knowledgeable and answered my questions thoroughly. Thank you Greenwood, I am confident that we are all set for winter.

Paid $800–900Reasonable priceHVAC system maintenance
Raymond6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Had a furnace replacement the other day and it went very smoothly. From arrival to being finished was around 3 hrs. Also, fantastic duct cleaning service from Dakota. Never knew my HVAC vents were so dirty.

Not sureHVAC system repairHVAC system maintenance
john1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Richard did a great job nice and thorough job. Cleaned after leaving everything looking brand new.

Paid $600–800Reasonable priceHVAC system maintenance
Carole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Tech Tyree was great. Enthusiastic about his work, knowledgeable. Kept me updated as his work proceeded...made appropriate recommendations where needed but didn't push any agenda. If I could choose a technician for upcoming work Tyree would be first choice

Paid $200–400Reasonable priceHVAC system maintenance
Jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great job by Don inspecting my HVAC system. Very thorough and provided some recommendations.

Paid $600–800Not sureHVAC system maintenance
Bruce3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rick has been out to service our new heat pump for the last three years. During this service he noted a loose connection and the backup heat strips weren’t working due to a loose electrical connection. Fortunately he troubleshot and was able to reconnect the loose connection.

Paid $200–400Reasonable priceHVAC system maintenance
Steve10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The tech arrived on time. He was friendly and informative. For a question he could not answer directly he obtained an answer from the office.

Paid $600–800Reasonable priceHVAC system maintenance
HeatherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Eddie came today. First time using company. Very respectful, polite and professional! Will use again! Thank you

Paid $200–400Great priceHVAC system maintenance
Piroska4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We are extremely pleased with Luke's work, advice on our somewhat ancient gas furnace. He explained our options to proceed and answered all our questions. He has a great, engaging personality, which is very helpful when making difficult choices. One doesn't expect "to enjoy" a furnace inspection, but we did just that. Thanks for sending Luke our way.

HVAC system maintenanceA/C system maintenance
Robert11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Riley was clean pleasant and informative. He answered all my questions and did a great job.

Paid $1–200Great priceHVAC system maintenance
Alicia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Excellent service, meticulously performed, all details attended to

Reasonable priceHVAC system maintenance
Nick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Justin and his Greenwood team were excellent.

Paid $1,400–1,600Reasonable priceHVAC system maintenance
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Anthony was great to work on the duct cleaning project. He was knowledgeable and friendly and efficient. We appreciated how Greenwood notified us about his scheduled arrival at our house. We were pleased that the equipment Anthony used didn’t require us to keep any doors open.

Paid $1,200–1,400Reasonable priceHVAC system maintenance
Suzie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Drew was outstanding!

Paid $400–600Reasonable priceHVAC system maintenance
Nader8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cameron from Greenwood Heating is an amazing technician, he combines work ethics and deep knowledge in HVAC field. My furnace and tankless water heater are running better than new after his visit .

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenance
Leonard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Received first annual Furnace service with Greenwood after purchasing furnace last year. Service provided was excellent. Cody the technician was very pleasant, considerate, thorough and professional. My only concern with Greenwood was their overall fees are high even for existing customers.

HVAC system maintenance
Cuong2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Louis did very good job .

Paid $400–600Not sureHVAC system maintenance
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Extraordinarily timely, efficient, and courteous. Completed all work and testing promptly. Before leaving, checked to make sure gates on dog fence were closed and secure. Similarly checked the thermostat settings.

Paid $400–500Reasonable priceHVAC system maintenance
ChristianLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We couldn’t be more pleased with Greenwood. The pricing was flexible, and Sam was a fantastic technician. Not only was he professional in servicing our systems, but he took the time to chat with us and build a connection, which made for a customer obsessed experience. Assuming Greenwood continues to be competitive…

Paid $200–400Great priceHVAC system maintenance
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

The maintenance technician was very thorough and kindly explained what he was doing for me as I watched. This technician was not the one I requested from prior year.

Paid $200–300Not sureHVAC system maintenance
FelicityLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Greenwood Heating & Home Services was great. Sam did a really thorough job servicing my furnace and made a bunch of phone calls on my behalf to track down parts he felt should still be covered by warranty, in order to save me money. I so appreciated his hard work and he was very friendly. It was a joy meeting him! I…

Paid $600–800Reasonable priceHVAC system maintenance
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Fantastic furnace service

Paid $500–600Reasonable priceHVAC system maintenance
Sam8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great service!

Paid $400–600Reasonable priceHVAC system maintenance
Kismet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Andrew and Jack showed up to my house on time and they did a fantastic job. My dryer was shamefully dirty because it hadn’t been done in a couple of years. Now It’s purring like a kitten I’ve gotta make sure I keep it on the books to get it done every October and to have Greenwood do the job!

Paid $200–400Great priceHVAC system maintenance
Jeannie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent customer service. Shay clearly communicated the process and laid out options for me. She did an excellent job.

Paid $1,000+Reasonable priceHVAC system maintenance
Phil13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Tested/maintained all the systems in our house!! Greg does an EXCELLENT job making sure our systems are VERY well maintained!!!

Paid $2,000+Great priceHVAC system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (945 more) →

Price

$654+44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 72%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance973$114–$453
Heating system maintenance318$78–$293
HVAC system repair278$209–$1.2k
Heating system installation239$1.4k–$2.4k
A/C system maintenance188$78–$351
Install AC115$1.6k–$3.7k
Heating system repair112$188–$867
Electrical wiring installation59—

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