Experts Reviews · Company report
Greenwood Heating and Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%78+11Replies to reviews 7%43+3Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Greenwood Heating and Home Services

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 5,029 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greenwood Heating and Home Services is better than 88% of heat pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greenwood Heating and Home Services is better than 83% of heat pump installation services.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greenwood Heating and Home Services is better than 89% of heat pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greenwood Heating and Home Services is better than 78% of heat pump installation services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greenwood Heating and Home Services is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greenwood Heating and Home Services is better than 43% of heat pump installation services.C
43

Reviews for your job

Customers hired Greenwood Heating and Home Services for 8 kinds of job.

Greenwood Heating and Home Services for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.281
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 281 Google reviews tagged “HVAC system repair” · showing 40

ValerieLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Corey was exceptional! Informative, respectful, knowledgeable and Evergreen again exceeds excellence at every level of service!!!

Paid $400–600Great priceHVAC system repair
DanielLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Greenwood has been highly professional and careful and supportive throughout a long and complicated process of dealing with old asbestos ducting, improper previous exhausting, and the installation of a new furnace and ductwork. Jared, our lead installer, was outstanding on every level.

Paid $2,000+Reasonable priceHVAC system repair
JamesLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★

Didn’t understand my fresh air intake system, and told me that maybe my house was used to grow marijuana. It wasn’t. Then tried to sell me a new furnace. Had to do my own research to repair the fresh air intake and undo changes made by greenwood.

Paid $200–300Reasonable priceHVAC system repair
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★

Rick spent the time to properly diagnose and repair the leak in my system. He kept me informed of what he found and explained the process of the repair. He was friendly, showed up on time and answered all my questions and concerns.

Paid $2,000+Not sureHVAC system repair
Cheryl9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

David shared everything he was doing every step of the way. So professional and friendly. He made a difficult situation better. Such a pleasure to work with. Thank you David.

Paid $2,000+Great priceHVAC system repair
wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★

Luke was great

Paid $800–1,000OverpricedHVAC system repair
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Greenwood Heating & Air are the best in the business. We had them decommission six electric heating wall units and install four top of the line Mitsubishi mini splits and heat pump. The job will be finished tomorrow, but the wall units are already decommissioned. We’ve had Greenwood Heating & Air as our preferred…

Paid $2,000+Reasonable priceHVAC system repairElectrical inspectionsElectrical fuse changing
Raymond6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Had a furnace replacement the other day and it went very smoothly. From arrival to being finished was around 3 hrs. Also, fantastic duct cleaning service from Dakota. Never knew my HVAC vents were so dirty.

Not sureHVAC system repairHVAC system maintenance
DarrenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Daniel was great. Got our heat fixed quickly.

Not sureHVAC system repair
Nader8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cameron from Greenwood Heating is an amazing technician, he combines work ethics and deep knowledge in HVAC field. My furnace and tankless water heater are running better than new after his visit .

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenance
Bill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very sociable, knowledgeable and efficient technician

Paid $200–400Reasonable priceHVAC system repair
Curt7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

On time and great work 👍

Reasonable priceHVAC system repair
Jeff25403 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Thanks to Sam at Greenwood HVAC for inspiring trust in helping with a furnace install that I was doing myself where professional duct work was needed. Great job Sam! Two installers did the ducting in less than 4 hours. The result was incredible. Dillon and his apprentice completed some of the best work ever done on my home! Thanks! JP

HVAC system repair
LindaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Exceptional!!! Jordan is a Great guy to work with. So knowledgeable. We have been with Greenwood for several years. An outstanding company.

Paid $800–1,000Great priceHVAC system repairHVAC system maintenance
Chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Technician was competent and very helpful. Solved some complex issues with furnace and made some helpful suggestions for next steps in repair. Love Greenwood Heating! They installed my furnace- added to the install when I remodeled my house and have always been responsive when I have needed work done.

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Joshua5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Have been a customer for 20+ years and have had them do thorny repairs at 3 different properties. Top notch technicians, high degree of professionalism and intelligent problem solving.

Reasonable priceHVAC system repair
Gary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Corey was very helpful and friendly.

Paid $2,000+Reasonable priceHVAC system repair
Karin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional, very knowledgeable and very helpful. I would recommend Greenwood Heating to friends and family.

Paid $200–400Reasonable priceHVAC system repair
Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very responsive business and easy to schedule. Our technician Thuan Tran was very professional, knowledgeable and pleasure to work with.

Paid $2,000+Reasonable priceHVAC system repair
AlexLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had an issue with our AC and Greenwood's appointment setup, scheduling and communication has been great. Our technician was extremely helpful determining the issue and fixing it immediately. Overall very good experience.

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenance
JenniferLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time. Professional. Friendly. Corey provided a full evaluation of our current system and various options to better our home; going through each one in full detail. Glad I made the decision to call Greenwood.

Paid $200–400Reasonable priceHVAC system repair
Sean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

David did a fantastic job fixing my a/c unit on short notice. He diagnosed, fixed and explained everything very quickly. I will definitely be calling on Greenwood again.

Reasonable priceHVAC system repair
Martinique8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Greenwood came to fix a manufacturing issue on our 11 month old new AC unit. While it’s frustrating to have to get service on a relatively new unit, I can’t say enough good things about the experience. They were incredibly responsive, had immediate appointments, and ended up sending multiple people out for two full…

HVAC system repair
Lynard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★

I believe that if there was a communication over phone that the email with details of date time tech’s name etc should say minimum amount of service call is $XXX.00 Service guy was professional and did a thorough check of our water heater Lynard

Paid $1,800–2,000Not sureHVAC system repairHeating system repair
Juan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Avoid Greenwood. Ridiculous $5,000 quote and zero actual answers nor fix. I had a bad experience with Greenwood Heating today. My 2019 Daikin mini-split system had what the Tech “guessed” is a slow refrigerant leak. I paid them a hefty diagnostic fee ($355) and in the end, the technician was hesitant, unsure, and…

Paid $1,200–1,400OverpricedHVAC system repair
Al4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Corey was friendly, efficient, and quickly diagnosed and fixed the problem with the system, explaining what went wrong. I will use Greenwood Heating and Home Services again.

Great priceHVAC system repair
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

The technician was on-time, friendly, and competent. The problem was diagnosed and fixed within one hour. However, Greenwoods pricing is incredibly abusive and outrageous. With one total hour of labor, and two replaced parts (a $5 fuse and a $50 Capacitor) the initial total was over $1100. That was a $355 diagnostic…

Paid $800–1,000OverpricedHVAC system repair
Sai6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The service technicians did a great job installing my new furnace in our hot attic! I like the professional approach they take. They seem to have all the fine procedural details figured out, from the long inspection report, to the appointment text messages with the technician photos attached, so that we would not…

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenance
Allyson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Technician did a great job of diagnosing and fixing the problem as well as explaining how to efficiently use the system

HVAC system repair
AminLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jacob Mitchel, really great guy helped us fix thermostat issues that other companies couldn’t fix. Very professional!

HVAC system repair
Andie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thuan did a fantastic job diagnosing the problems with our HVAC after months of other companies failing to address the problem. The service was good, the price competitive, and our concerns were addressed. Thanks!

Paid $2,000+Reasonable priceHVAC system repair
Jen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

WOW! Greenwood is so awesome I bet they could install HVAC on the Moon! To continue the 'space flight' metaphor, from liftoff to splashdown Greenwood had our backs every phase of the "mission"! Every person we interacted with was professional, helpful and had superb follow-through and hand-off! Our install hit…

Paid $2,000+Great priceHVAC system repair
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

John is a wonderful service rep. He does a through job which I appreciate. Very professional and pleasant to talk to. I look forward each to seeing him.

Paid $1,800–2,000Reasonable priceHVAC system repairHVAC system maintenance
Kelsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Technician Jacob was great and very helpful! We were able to get a same day appointment and get our unit fixed. Very lucky in the August heat

Paid $1,000–1,200Reasonable priceHVAC system repair
Bob10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Joshua was professional and personable. Solved our malfunctioning thermostat problem quickly and efficiently.

Paid $200–400Reasonable priceHVAC system repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Prompt, courteous and greater communication.

Paid $1–200Reasonable priceHVAC system repair
Joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Best service, on time and very reliable technician. I was concerned that the issue would be very difficult and expensive, but he was able to fix the problem without any extra cost. I recommend this company for any future projects.

Paid $200–400Great priceHVAC system repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional service. He checked my system completely.

Paid $200–300Great priceA/C system maintenance
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Corey came to fix our AC unit same day when it was 98 degrees outside. Very knowledgeable, friendly and efficient.

Paid $200–400Reasonable priceHVAC system repair
Meghan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician was very knowledgeable in his field, took pictures with a lot of explanation, and had great follow up recommendations. Scheduling was very good and quick for parts. I would recommend this company

Reasonable priceHVAC system repairHVAC system maintenance

Show more HVAC system repair reviews (241 more) →

Price

$654+44% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 72%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance973$114–$453
Heating system maintenance318$78–$293
HVAC system repair278$209–$1.2k
Heating system installation239$1.4k–$2.4k
A/C system maintenance188$78–$351
Install AC115$1.6k–$3.7k
Heating system repair112$188–$867
Electrical wiring installation59—

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