How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%78+11Replies to reviews 7%43+3Craft & service penalty89−1.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREGreenwood Heating and Home Services
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 5,029 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Greenwood Heating and Home Services for 8 kinds of job.
Greenwood Heating and Home Services for heating system repair
Clear ✕All 113 Google reviews tagged “Heating system repair”
Great service. Our vents have never been cleaner! Highly recommend.
These guys are great! Corey Bishop was the tech, and he got my furnace working within hours, even with having to go get the replacement part. He's friendly, helpful, explained things to me and answered my questions. Awesome and timely service.
Greenwood Heating has been taken care of us for many years now. Eddie, the technician that came out for our annual furnace maintenance did a thorough job of it. He was prompt, courteous, and answered all our questions. He gave us great advice on programming our thermostat along with suggestions for safe and long term care for our furnace.
Thuan was able to work with and I felt his opinions shared was honest
Joe Johnson is that guy. He was on time and also took the time to explain everything to me. I had no idea what my heating system was until he came by. Thanks Joe!
Great service, professional and caring. Thanks for your help in diagnosing our furnace issue
Friendly and efficient service.
I had the best service for my new HVAC system. I received my in depth proposal and the technician was well trained. I was given the time to set up installation for payment and the time for installation, all was a great experience. Juan, help me with all of the understanding of price and products, very…
Jose Torres spent most of a day cleaning out the air ducts for my furnace. He made helpful recommendations and did minor repairs. He was extremely thorough, informative, and professional. He also got along well with my dog! I continue to be impressed with the skilled and personable professionals from Greenwood…
I believe that if there was a communication over phone that the email with details of date time tech’s name etc should say minimum amount of service call is $XXX.00 Service guy was professional and did a thorough check of our water heater Lynard
Shay was outstanding. Excellent communication and thoroughness. Expertly diagnosed and explained our situation and presented options for repair/replacement. She was also sensitive to our financial concerns. If I could give 10 stars I would!
Just has a friend call to take a look at her dads in wall heater that he payed $1500+ to get installed, they shut it off at the panel saying “it’s the panel and wires that are bad needs a new panel we can’t finish the heater until we do the upgrade $15kplus” they wired the heater wrong and lied to the poor…
They were able to squeeze me in and send someone out to repair my furnace the same day.
We are so happy with the service we have received from Greenwood. They are always professional, on time and give you notice to track the technician upon arrival. Their work is very thorough and make you a priority if parts are needed. We can not say enough great things about this company. We have used Greenwood to…
I cannot commend Greenwood enough for their fast, friendly and excellent service! No, they did not pay me or give me a discount to say this. They did however, come out and fix my heat pump in 5 minutes! Abinesh then proceeded to check over every square inch of the unit, my furnace then performed a service as I…
Absolutely the best and friendliest service! They have been servicing our furnace annually since installing it several years ago and we've also called them out for several plumbing projects. Everyone we've worked with has been professional and helpful. So nice to have a service we feel we can trust.
Greenwood Heating & Home Services is a fantastic Team! They did an excellent repair on our Navien double boiler system - professional, effective, and efficient.
Alex (and Joseph) were just great: courteous; knowledgeable; really focused on doing the installation of the hot water heater absolutely correctly. Our basement stairs are narrow, and they were careful about taking out the old heater and putting in the new one. We couldn't be happier!
Jordan from Greenwood Heating Helped us with our 18 Year old Furnace and gave as all the options to fix or Replace. Thank you.
Joshua was efficient and expedient in his diagnostic assessment.
The issue with my furnace is not straightforward. The Heating Technician Paul, was patient, courteous, empathetic. After listening to my description of the Furnace’s issues, he examined it, explained possible causes and then spoke with the manufacturer to glean more insights regarding the most logical way forward.…
Love their availability and techs/tradespeople. The maintenance plan has been worth it for the past few years. Our water heater replacement was a really great experience.
Felix is a brilliant technician. He is very knowledgeable and through. He and Greenwood Heating are class acts. We have been loyal customers of Greewood Heating for years. I highly recommend them.
Showed up same day, super friendly and fixed my heating issue in 20min.
Prompt service. Very knowledgeable and friendly! Will use again.
Great service: on time, professional, helpful, courteous …
I cannot say enough good things about my experience with Greenwood Heating. From start to finish, their honesty, professionalism, and accountability have been exceptional — the kind of service that turns a first‑time customer into a customer for life. Cameron, the technician who first came out, was incredibly…
Tu was great! He showed up early, diagnosed our problem, and had us back up and running in a matter of hours (he had to leave to go get a part). We appreciated his professionalism and quality of work. We would highly recommend him and Greenwood. Thank you, Tu!
We had Greenwood Heating install a Heat Pump with A/C, replace our 20 year old gas furnace and install an EV vehicle charger. The crews arrived on time and finished their work as stated with no disruption to our use of the house with no residual cleanup needed. The guys were very courteous and well trained in their…
Chris and his associate were so professional and went above and beyond the required job. I was very impressed and would recommend to any family or friend meeting services. They explained everything to me so clearly and were very kind. i feel very confidant with their work
Excellent service. Daniel was very professional and knowledgeable.
We had an unexpected heating system malfunction during the weekend. Called Greenwood Heating and received prompt and professional followup call. They scheduled service on Sunday afternoon. Brandon called to let us know he was on his way. He arrived on time, he is very polite and professional, checked everything,…
Great fast and reliable service.
Emilio was great, was able to come out same day. Very knowledgeable and responsive!
Professional, knowledgeable, efficient and a good listener, Greenwood Heating's Emilio LaBier was great. Thank you, Emilio!
Great!!! Super friendly. Technician Corey was very knowledgeable and personable. He found the issue quickly and fixed it. Very, very helpful!! So happy my heat is back on! Scheduling was very easy, too - they even called me back after I booked online to see if I wanted an earlier available appointment. I highly recommend this company!
Reliable. Thoughtful. Great service. Great communication! Branden was great.
Great experience, tech was very good.
On time and competent!
Felix was kind, courteous & professional. He was a joy to listen to, and gave a thorough explanation of his assessment with pictures& video. He was very willing to try replacing a part but there was no guarantee it would not fix the problem permanently on an old furnace with hard to find parts.
Although the news was not great, Luke was efficient with his work in cleaning up our system and assessing the ultimate failure of our blower motor. He offered us the options for repair or a replacement system and helped weigh the options. He’ll be back tomorrow for blower motor replacement to get heat back on before Thanksgiving!
Short wait for appointment. Tech’s were friendly and seemed knowledgeable. Unfortunately they discovered a problem with our furnace heat exchanger and we have decided to replace the furnace, using the same company. Furnace replaced 2 days after we found it needed to be replaced. Also got a new water heater since…
Greenwood Heating was great to work with. Felix did a wonderful job explaining what was wrong with my furnace, and what repair could be put off. I really appreciated the lack of mansplaining!!
We’ve been pleased with our current experience. Everything has been top notch, crystal clear email / text with a competent and thoughtful technician (Tu N.). It’s worth it regardless of the situation you’re in. Definitely a better experience than Beacon Plumbing (poor customer service and questionable techs).
These guys came through when two other companies were unavailable and telling me stories. Tu is the guy you want knocking on your door when your boiler is down. He found the issue other techs missed and had it fixed less than 4 hours after my first call.
Service tech was awesome. Courteous, on time, explained everything, answered all my questions, and when service & repair was complete my house was immaculate as if he had never been there. My system is working more efficiently than before. Perfect!
Today’s Greenwood technician was prompt, courteous, and technically excellent — as always! These guys are uniformly professional and set the standard!
The Greenwood technician that made a visit to my house was very helpful, professional, and informational. I very much appreciated his time and visit. My technician Aryan was very knowledgeable with how everything worked together, between my heat pump, the furnace, and the thermostat. Thank you for your great service.
Daniel was exceptional. He was professional, knowledgeable and patient.
Felix was amazing, extremely professional and helped me understand everything he was doing. He detected a minor gas leak and stayed late to get it resolved. Cant recommend him enough!
Installation was fast and efficient.
We needed our furnace tuned-up and called Greenwood Heating & Home Services. The technician was excellent and provided very thorough service. We opted to join service plan which included next years maintenance. Technician explained all details of job, and potential services needed to keep system running well
Caution...understand their business model. This review is about the company policies, not the technician, who was great. Last winter my 3 year old furnace failed. I diagnosed the problem as a failed control board. When i researched a replacement delivery was going to be 10 days out, so i decided to try these…
Fast, friendly and efficient. Good communication and customer service.
On time, courteous, and professional. After our nearly 30 year furnace finally went kaput, we decided to add on a heat pump with the new furnace. It was a 2 day job and we had already been without heat for a week. The crew went above and beyond, staying a little later, to get our furnace running before the end of first day. Thank you JP and team!
I had Michelle come out to do way overdue maintenance on my heat pump and Paul came out to replace a broken thermostat. Both were great and got me back on track with a fully functioning system again. They presented me with options including pros and cons so I felt like I could make an informed decision. It's…
Paul from Greenwood Heating came to diagnose the reason why my heating system wasn’t working. He was prompt, very polite, and knowledgeable. He seemed perfectly comfortable with letting me watch as he ran through the diagnostics. He gave thoughtful explanations of what he found and what my options were, which really…
Greenwood Heating & Home came to our house to install a new furnace. They were excellent. They were on time, professional, answered all questions, and did an overall wonderful job for us. Replacing a furnace was stressful, and they really helped to mitigate this stress for our family. Thank you, Edwin & Kara
Our A/C was not flowing cool air and we learned it was a furnace issue. Abinesh was so kind, knowledgeable, and super helpful. Thank you for returning our home to a comfortable temperature, as soon as possible!
We were able to have someone come out in 1 day to service our heater as we had no hot water or heat. They were very thorough in their analysis of what was wrong and immediately gave us options to fix the parts. And they were quick to schedule the repairs. Great service!!
They were efficient and friendly. I highly recommend them.
Update: Have been using Greenwood for years now (furnace and A/C replacement, generator installation). Today was duct cleaning with Kris. All of their representatives are timely, communication is great, and overall very satisfied with their work. Chris and Tomas did a wonderful job. They were friendly, efficient,…
Erik Hurtado came to fix some ductwork that I had torn apart. He was super professional, communicative, and skillful in a way few people are. He left my ductwork far far better than it was before I tore it up and he did it quickly and left it clean. It wasn't inexpensive and still he made it worth every penny.…
Had an emergency on my tankless water heater. Greenwood technician Tu Nguyen came over and performed diagnosis. He provided couple options for the repair. I called him and try to understand what the issues are. He was amazingly patient enough to explain to me all the needed technical details so that I can make…
Iver the past few years Greenwood has replaced a water heater, a furnace, and conducted maintenance for our HVAC system. In all instances the service was professional, courteous, and high quality...both from their office staff and their onsite technicians. Highly recommended.
Great company to work with superior service; Andrew was great
Every technician from Greenwood (and we have had perhaps 12-15 individuals in our houses over the years) has been friendly, knowledgeable, and professional, and always creative and good natured when needing to solve a problem. I can’t recommend this family-owned business enough. We just had Jacob in to service three…
We have an annual service agreement with Greenwood, but our most recent contact was the result of a failure in our heating system. The technician, Abinesh, who made the repairs was outstanding. He not only diagnosed and repaired the issue quickly and competently, but he was very responsive to my many questions…
POST MY REVIEW: I contacted Greenwood heating and they gave me a quote for $6,500 to drain and replace my refrigerant. It was one day of work. I called Glendale Heating and they did the same job and fixed my heater in one day for $1,200, for the exact same job. Drain refrigerant, test for leaks, fix two leaks in…
Rick is super thorough and since our system is aging, I appreciate his attention to detail each service visit, whether it’s maintenance or a repair, and his documentation so that he builds on his knowledge of our complex boiler and water heating system. He’s also so kind to our dogs, one of which follows him around…
I'm always worried about furnace repairs. They can get pricey pretty quick. But Greenwood Heating was extremely fair and professional and went the extra mile to make sure my furnace was in good working order for this winter. Would highly recommend.
Within about two hours of calling about a potential gas leak from the furnace area, Jacob was at the house checking the furnace Greenwood installed as well as the water heater. Very responsive and thorough service (he spent two hours making sure everything was safe). A great experience and the company I always turn to for HVAC.
Blake was squared away and very knowledgeable. Greenwood is the best HVAC service I have had at any of my properties. Definitely choose Greenwood and sign up for the membership. What a great business model 👏 👌 😍
Pleasant, professional, responsive. We have been pleased with their services.
I employed Greenwood for my personal residence repair. Heat pump failed during cold snap in early Dec. 2022. Needed emergency service which Greenwood advertises. They could not get anyone there until Jan 3. That was earliest of all companies I called. Good thing I could burn wood. Young service man showed on time.…
Great and professional service
Excellent workmanship, quality, value, service, and contentiousness.
Al listened to my issues and reviewed the whole heating system - the furnace, the thermostat, the registers, ductwork, and filter setup. He made some adjustments and suggestions and everything works well now.
Service person showed up at 5:30pm and stayed until 9ish to make sure we had heat!!! Our house was about 50 degrees and getting colder with the snow coming. Thank you Thank you!!! Definitely will use this company again!
Mohammed, my technician, went over and above and o hope he will be my technician for life he is a great communicator and knows his business . He made me feel very confident that he will do the very best for me.
We had our annual service by Mohammed Rizwan. Excellent service and he found a serious problem with our 12 year old furnace that required a full replacement. We have had him before and he was trusted for his advice of a system replacement versus continuing expensive repairs. Adam Houser helped us walk through the…
Sam Kirkland did an outstanding job by diagnosing and fixing my heating system. He was helpful, kind, knowledgeable and professional. Even though it was already late in the afternoon he made sure to come by and install the new motor. That was tremendous since my house had felt like an icebox for several days. I can…
I'm a 30 year customer, and for a long time Greenwood was a fine company, and worth the extra money, but this has changed dramatically over the last few years, and I would suggest that you go elsewhere, since they no longer seem to care about customers, relationships, loyalty, reponsiveness, and reasonable pricing.…
The technician, Chad, called in advance of the appointment to advise me of his pending arrival. He came as scheduled and immediately prepared to accomplish his tasks. He very efficiently performed the necessary inspection and adjustments required. After he performed tests to ensure everything was in order, he gave…
Amazing fast service and on the spot communication. Sam is awesome!
Sam K was very professional and knowledgeable. Great customer service.
Very reliable and knowledgeable professional explained everything clearly so we could understand the issues and the repair. Super friendly as well
I went with Greenwood approximately a year ago. I have a boiler system. I had them do maintance and checked the parts cost and was amazed at the mark up including labor. I needed an air filter added to my new hvac. They bid 6100.00. I had it done for 800.00 They now bid a water heater at 13000.00 I have two from…
Reliable company, friendly service. We've been loyal customers for over 20 years in several locations. (When we remodeled our current home, the contractor used another firm which caused headaches for us. Greenwood Heating fixed those problems and continues to provide maintenance.)
Amazing Technician - Imron. Very knowledgeable. Would recommend this company to everyone.
Great workforce - their techs are super knowledgeable and go above and beyond when servicing my house! Cameron R (one of the techs) does amazing work fixing issues that come up and is super professional!!
Greenwood Heating and Air can be summed up in one word: professional. From the moment we reached out for yearly routine service as new home owners walking us through A/C install, emergency repairs on our furnace, and even advising on electrical needs, we could not be more pleased with our experiences. Lori (the…
Ben from Greenwood was awesome! He got to our house on time, diagnosed the problem, found the part we needed, then returned the next day to install the part so we could have heat! I would recommend Greenwood heating to anyone.
I woke up during the 2021 cold snap to a very frigid house and a non-responsive furnace. While that is a terrible way to wake up, luckily they were able to send someone out that day who identified that the condensation line had frozen on the outside of the house and ice was slowing creeping back the line. The…
We were charged over 300.00 for them to come out and look at our furnace because it was not blowing out warm air. The technician came out and said that the heat had come back on (it had briefly) so he did a maintenance and checked off something called the flame rod as fine. The heater stopped working again about…
Although they were slammed, Greenwood got technician Mike Calderon out to my rental property to assess the problem as soon as they could, which was great because my tenants include little kids and an older person. Mike Calderon assessed the problem and gave me an estimate. A couple weeks later, after parts had…
The technician who came to look at my heater did not testost of the system did not send me a
Greenwood sent a tech out the same day I called about our heating. Tech that came out, Ryan was very professional and helpful. He got our furnace fixed in no time.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 973 | $114–$453 |
| Heating system maintenance | 318 | $78–$293 |
| HVAC system repair | 278 | $209–$1.2k |
| Heating system installation | 239 | $1.4k–$2.4k |
| A/C system maintenance | 188 | $78–$351 |
| Install AC | 115 | $1.6k–$3.7k |
| Heating system repair | 112 | $188–$867 |
| Electrical wiring installation | 59 | — |