Greg Zurla Auto Body logo

Greg Zurla Auto Body

Auto body shop · West Haverstraw, NY · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 73 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 57%
4.9 ★★★★★ 65 Google reviews · 14 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
Oct 2026latest review

Greg Zurla Auto Body at a glance

Google reviewers rate Greg Zurla Auto Body 4.9 out of 5 based on 65 reviews, with the owner responding to 17% of them. Customers frequently praise the shop for punctual completion, detailed communication regarding repairs and parts, and thorough interior and exterior cleaning. While many highlight professional service and fair pricing for various bodywork needs, one recurring criticism involves disputes over estimate costs for minor damage, where customers felt the shop did not offer affordable repair options.

  • Google rating: 4.9 out of 5 from 65 reviews (95% five-star).
  • Reviews on this page: 65 Google reviews (55 with written comments, 4 with photos).
  • Owner responses: the business replied to 17% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Auto Body Shop serving West Haverstraw, New York.

Data from Google, last updated October 25, 2026.

Score profile vs other auto body shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction87Reliability89Craft & service99Value100Momentum100Replies to reviews81Satisfaction: 87 (median 89)Reliability: 89 (median 86)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 81 (median 65)
Greg Zurla Auto BodyAuto Body Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greg Zurla Auto Body: 87/100 on this factor. Category median: 89.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greg Zurla Auto Body: 89/100 on this factor. Category median: 86.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greg Zurla Auto Body: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greg Zurla Auto Body: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greg Zurla Auto Body: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greg Zurla Auto Body: 81/100 on this factor. Category median: 65.A
81

Bar = this company · dark tick = category median.

Star ratings

65 Google reviews we collected

  • 5 stars6295%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 55 written reviews

  • Praise10798%
  • Complaints22%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price480%
  • Reasonable120%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2523%
  • Staff & attitude2422%
  • Would recommend1817%
  • Honesty & trust1413%
  • Price & value1110%
  • Speed & response109%
  • Communication76%

What customers talk about

We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They did an amazing job, it looks like it just came out of a showroom.”
  • “Quality work and professional service and it was even detailed inside and out.”
  • “Would definitely recommend and will be coming back in the future!”
  • “The transparency made us both feel very comfortable and taken care of.”
  • “For a long time I found it difficult to find a shop that I felt like I could trust, but Greg and Jerry are fair and honest every time!”
  • “They kept me informed throughout the entire process, everything was completed on time, and the quality of work was excellent.”
  • “…damage to the passenger side door and the whole process was easy they explained in detail what parts and materials they needed to complete the job all…”

People customers mention

  • Jerry 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Greg Zurla Auto Body for 2 kinds of job. Pick one to see what they paid and said.

Recent reviews

Rose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

They did a great job to the body damage to my car. It was returned to me completely cleaned inside and outside. I would use them again without hesitation.

Great pricePaintingBody & Trim
Frank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Excellent experience from start to finish! The body shop did an outstanding job repairing my car. They kept me informed throughout the entire process, everything was completed on time, and the quality of work was excellent. Very professional and easy to deal with. I highly recommend them!

Great priceBody & Trim
ThtSlo_mk6Local Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Came in with some damage to the passenger side door and the whole process was easy they explained in detail what parts and materials they needed to complete the job all the body shop guys are great too very skilled at their craft very happy overall service

Kayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great service! My car was sent in for a sunroof repair and my car was returned looking brand new. Excellent Job! Highly recommend!

Claudio5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great family business these guys always go above and beyond. Unfortunately, I’ve had like three cars in accidents over the last three years and they have accommodated me in every way.

Ellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I brought my car in after it was hit while parked. They did an amazing job, it looks like it just came out of a showroom. Quality work and professional service and it was even detailed inside and out. Thank you Greg and Gerry!

Photos

Customer reviews

4.9 ★★★★★ 65 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Rose Detoia1 reviewTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job to the body damage to my car. It was returned to me completely cleaned inside and outside. I would use them again without hesitation.

  • Price assessment: Great price
  • Services: Painting, Body & Trim
Frank Morina7 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent experience from start to finish! The body shop did an outstanding job repairing my car. They kept me informed throughout the entire process, everything was completed on time, and the quality of work was excellent. Very professional and easy to deal with. I highly recommend them!

  • Price assessment: Great price
  • Services: Body & Trim
Philip Maher4 reviewsTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My go to place whenever I need bodywork Always happy with the service

  • Services: Body & Trim
ThtSlo_mk6Local Guide · 10 reviewsTotal number of Google reviews ThtSlo_mk6 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came in with some damage to the passenger side door and the whole process was easy they explained in detail what parts and materials they needed to complete the job all the body shop guys are great too very skilled at their craft very happy overall service

Kayla Clohessy1 reviewTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! My car was sent in for a sunroof repair and my car was returned looking brand new. Excellent Job! Highly recommend!

Claudio Cicchini5 reviewsTotal number of Google reviews Claudio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great family business these guys always go above and beyond. Unfortunately, I’ve had like three cars in accidents over the last three years and they have accommodated me in every way.

Ellen Leone1 reviewTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I brought my car in after it was hit while parked. They did an amazing job, it looks like it just came out of a showroom. Quality work and professional service and it was even detailed inside and out. Thank you Greg and Gerry!

Brianna BrassLocal Guide · 20 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bringing your car to a new place can be quite scary. But with all these amazing reviews, on top of being referred to them it was definitely a no brainer. I was able to walk in same day after a phone call and not only get an estimate for some work I needed, but make a girls day out of it and bring a friend along so she could get a quote as well. Jerry was so helpful and efficient with explaining what needed to be done for each of us as well as providing a solution and the expectations. The transparency made us both feel very comfortable and taken care of. Thank you again!

Trey Perez7 reviewsTotal number of Google reviews Trey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jerry made it easy after a little damage to my bumper and fender. I hope I dont have to use them again, but I'll be back if I do!

  • Price assessment: Great price
  • Services: Body & Trim
malka pollak1 reviewTotal number of Google reviews malka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an amazing experience here! The staff were friendly and kind, and did a great job fixing my car, giving it back in beautiful condition.

Greg Zurla Auto Body on Google Maps →

Business details