Experts Reviews · Company report
Grey Plumbing Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%46+3.3Craft & service penalty95−0.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Grey Plumbing Inc.

Speedway, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 1,135 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grey Plumbing Inc. is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grey Plumbing Inc. is better than 94% of leak detection services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grey Plumbing Inc. is better than 95% of leak detection services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grey Plumbing Inc. is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grey Plumbing Inc. is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grey Plumbing Inc. is better than 46% of leak detection services.C
46

Reviews for your job

Customers hired Grey Plumbing Inc. for 8 kinds of job.

Grey Plumbing Inc. for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 38

All 29 Google reviews tagged “Water heater installation”

vicky6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional and I wouldnt think of using another firm

Plumbing leak detectionFaucet installationWater heater installation+ Responsiveness+ Quality+ Value
Alena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

A couple of Jeff’s guys (sorry, I forgot your names) came to replace our water heater! 1st time and no leaks! Thanks!

Toilet repairWater heater installationWater tank installation+ Punctuality
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On time, courteous, knowledgeable, complete

Water heater installation+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service! Arrived early and got the job done. Chris was very friendly and did a great job. We're very pleased!

Reasonable priceWater heater installation
Charlie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very quick and efficient. Guys were able to quickly diagnosis and solve the problem. Always know the job will be done right when we have them on site.

Water heater installationWater tank repair+ Punctuality+ Quality+ Professionalism
Scott12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kyle and his assistant did great work. Would highly recommend.

Water heater installation+ Quality
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Quick response and professional service as always.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Grey Plumbing came out same day even though it wasn't an emergency and diagnosed our water heater issue. They were honest about continuing to repair or replacing the unit. We are replacing the water heater and amazingly they are coming back tomorrow to do just that. Amazing company and would recommend them to anyone, anytime.

Water heater installationWater heater repair+ Responsiveness+ Professionalism+ Value
NatalieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Grey Plumbing are our heros! Everyone there is top notch: office staff, technicians, and Mr. Jeff himself-- everyone is incredible! We have had a few plumbing nightmares the past year and Grey has been there to solve them all. They are responsive, reliable, kind, and above all professional and just straight up good…

Water heater installationGarbage disposal installationPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have used them for about 3 years always does a great job.

Water heater installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
JameyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Avery at Greys Plumbing installed my R.O System, replaced 2 shut offs under my kitchen sink and ran a new water line from the R.O to the fridge. A couple months back he replaced my hose Bibb out front and shut offs at the washer box. He did a stellar job both visits and I couldn’t recommend him more for his…

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
M4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great local Indiana company & always a great experience with Grey Plumbing. They are in and out, and very professional. Everything always gets completed to the best of the plumbing standards, and at a good price!

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Ed8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

John, did an amazing job replacing our water heater.

Water heater installationFaucet repair+ Punctuality+ Professionalism
JeffLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Communication is very important in my mind. And they did an excellent job with communicating from texting, calls and keeping me informed of the status of the guys coming out. They were efficient, quick, professional and on time. I highly recommend them for your plumbing need.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Trisha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Shawn was great while replacing our water heater. We have used Grey plumbing for a few other plumbing needs and I've never been disappointed in their services or charges.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Wendy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and polite. Work was done quickly . Would highly recommend.

Water heater installation+ Professionalism
StephanieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent service at a fair price. Jeff and all the crew are fantastic. Highly recommend!!

Water heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fantastic work. Jeff was great to work with and prompt, knowledgeable, and very professional as well as reasonably priced.

Water heater installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Nicholas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always excellent service, fair pricing and they always go the extra mile. Have used Grey plumbing now for multiple projects/fixes and always happy with the results.

Shower installationWater heater installationToilet repair+ Responsiveness+ Quality+ Value
ErikaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used this company for a small fix before, but they were so responsive when we called with a broken water heater. We called around 8 am and had the whole unit replaced before noon. The price was well within the range we were quoted by other companies and they recommended a better (more cost-effective) option…

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
Knight9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommended. They are very responsive. They do great work. And the prices are fair.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Scott7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Possibly the best experience I’ve ever had with a contractor. If you are in need of plumbing work, Jeff should be your first and only call. When people say, I’ve got “a guy”, this is what you hope for. Professional, knowledgeable, personable and very reasonably priced. Won’t call anyone else!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Kitty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Did an excellent job, would highly recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Not sureWater heater installation
Reed3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionWater heater installationFaucet repair
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Professionalism
S3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Professionalism
Melissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Water heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Kent3 years ago★★★★★

Rating only, no written review.

Water heater installation

Price

$383-8% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 54%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair48$322–$1.1k
Toilet repair39$176–$656
Plumbing leak detection37$78–$630
Faucet repair34$166–$529
Faucet installation29$292–$593
Water heater installation29$1.2k–$2.5k
Outdoor plumbing system repair20$441–$1.5k
Plumbing leak repair19$227–$807

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