Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
GreyHaven Exotic Pet Boarding logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%80+47Reliability 26%72+18.8Value 15%100+15.2Momentum penalty84−1.6Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

GreyHaven Exotic Pet Boarding

Nashville, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.8★ from 45 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GreyHaven Exotic Pet Boarding is better than 80% of pet boarding facilities.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GreyHaven Exotic Pet Boarding is better than 72% of pet boarding facilities.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.GreyHaven Exotic Pet Boarding is better than —% of pet boarding facilities.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GreyHaven Exotic Pet Boarding is better than 100% of pet boarding facilities.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GreyHaven Exotic Pet Boarding is better than 84% of pet boarding facilities.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GreyHaven Exotic Pet Boarding is better than —% of pet boarding facilities.–
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Reviews for your job

Customers hired GreyHaven Exotic Pet Boarding for 1 kinds of job.

GreyHaven Exotic Pet Boarding for other pet boarding

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Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 60/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Other pet boarding”

Abby7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Absolutely loved Deborah at GreyHaven. I am a new bird mom and was nervous to leave my GCC, Theo, for the 1st time, but after touring the facility, it was clear that Theo would be in excellent hands. And he was! Deborah updated me with videos and photos while I was gone, which continued to put me at ease. She takes…

Customer photo from Abby's reviewCustomer photo from Abby's reviewCustomer photo from Abby's reviewCustomer photo from Abby's review
Great priceOther pet boarding
KatieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Deborah and her long-time helper took marvelous care of Miss Prickles. I had to travel not long after Miss Prickles had a hind leg amputated. Prickles wasn’t fully recovered yet, but Deborah was totally reassuring, checked in with me every day, and took the absolute best care possible of Miss P. I would not trust my…

Customer photo from Katie's review
Great priceOther pet boarding
Cassey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Deborah is amazing! I boarded my marmoset and tamarin with her several times. She treats these babies as her own. Also very knowledgeable, taught me a few things. I would 100% recommend her for exotic boarding needs. I just wish she did dogs!

Reasonable priceOther pet boarding
Kathleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My guinea pigs love going here! I have boarded them three times and they are always well cared for, and I have gotten funny pictures of their sassy selves. Deborah’s prices are the best around by far and the care she provides is second to none.

Great priceOther pet boarding
Aimee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They’re the passionate people for animals and their care. I always know they’re in the best care!

Great priceOther pet boarding
Rebekah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I truly can’t say enough good things about Deborah and Greyhaven Exotic Pet Boarding. I have a green cheek conure, and Deborah and Amy are the only people I fully trust to care for my bird. Deborah’s background with the Nashville Zoo is clear in the depth of her knowledge and genuine compassion for exotic animals.…

Great priceOther pet boarding
Natalie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

My bird died in their care. Deborah went out of town and left my birds with someone who has another full time job who barely watched them. It was during that time my bird died. She also failed to notify me that he died until several days later when I called insisting for an update. Her excuse for not telling me was…

Customer photo from Natalie's reviewCustomer photo from Natalie's review
Other pet boarding
AlanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

GrayHaven took good care of our pet and medicated her daily as required.

Reasonable priceOther pet boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Other pet boarding8—

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