Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
Griffin Pest Solutions, Inc.
Grand Rapids, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #146Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 156 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Griffin Pest Solutions, Inc. is better than 91% of pest control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 87% of pest control services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Griffin Pest Solutions, Inc. is better than —% of pest control services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 93% of pest control services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Griffin Pest Solutions, Inc. is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 100% of pest control services.A
100
Reviews for your job
Customers hired Griffin Pest Solutions, Inc. for 8 kinds of job.
Griffin Pest Solutions, Inc. for ant extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$86–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#145 / 211
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 13 Google reviews tagged “Ant extermination”
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Chad was very pleasant and came in and did the job needed. Good service every time. Thanks
Paid $40–60Reasonable priceSpider exterminationAnt extermination
Rick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Good education
Reasonable priceAnt extermination
PAUL7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Matt Thompson did an excellent job. Did his inspection, explained what he was doing and completed the job in good time.
Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Awesome7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Been a Griffin Customer for about 7 years and love not having to worry about the creepy crawlies! John B. Is superb!
Reasonable priceSpider exterminationAnt extermination
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
John B.is friendly and knowledgeable!
Ant extermination
Cheryl17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent customer service and John B was professional and thorough.
Spider exterminationAnt extermination
Madison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
John B was fantastic! Always is!
Ant extermination
Blaine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Nate came in and did a treatment at my work today. He always does a good job as does every technician I encountered sent by Griffin. Very thorough and communicative. Overall great experience and results with this company and their employees.
Not sureRodent exterminationSpider exterminationGeneral pest inspection
Sue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Appreciate the quarterly checks. Nate was great today!
Paid $80–100Reasonable priceRodent exterminationAnt extermination
glenn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We always have a great experience with Griffin. Our tech , John V , always does a great job of explaining the process . We highly recommend
Paid $100–120Great priceRodent exterminationSpider exterminationGeneral pest inspection
ChristopherLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Maverick was very thorough in helping us find solutions to our pest issues. Really appreciate his help, dedication, and commitment to his customers!
Great priceRodent exterminationGeneral pest inspectionAnt extermination
B2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rating only, no written review.
Paid $200+Ant extermination
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Rating only, no written review.
Paid $100–120Great priceAnt extermination
Price
$111-7% vs typical pest control services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 15%Reasonable 58%Overpriced 0%Not sure 27%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 43 | $66–$136 |
| Rodent extermination | 26 | $91–$323 |
| Ant extermination | 13 | $86–$246 |
| Spider extermination | 10 | $73–$159 |
| Hornet & wasp extermination | 9 | $99–$282 |
| Home inspection | 4 | $66–$173 |
| Cockroach extermination | 4 | $88–$282 |
| Bed bug extermination | 3 | $214–$426 |
