Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Griffin Pest Solutions, Inc.

Grand Rapids, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #146Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 156 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Griffin Pest Solutions, Inc. is better than 91% of pest control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 87% of pest control services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Griffin Pest Solutions, Inc. is better than —% of pest control services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 93% of pest control services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Griffin Pest Solutions, Inc. is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Griffin Pest Solutions, Inc. for 8 kinds of job.

Griffin Pest Solutions, Inc. for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$180–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$99–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#160 / 206
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Hornet & wasp extermination”

Carol17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The Pest Solution Company I have had for several years now. The main problem was the yellow jacket bees. I have been stung several times in the past. Now that the company has come & sprayed for them, if I get stung it is very rare. They were so bad last year that they were on the inside of the windows in the…

Paid $200+Reasonable priceHornet & wasp exterminationGeneral pest inspection
Mike9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon was very professional, punctual, and took care of the hornets. I would highly recommend Griffin as the entire process from scheduling, servicing and billing was seamless. He also shared a bit of knowledge about the need to protect pollinators such as honey bees.

Paid $180–200Reasonable priceHornet & wasp extermination
Sharon10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Prompt, professional service in assisting with yellow jacket removal.

Paid $180–200Hornet & wasp extermination
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Griffin Pest Solutions always does a great job with our office/shop building inside and out. Chad shows up with a smile on his face and always makes sure to check in and make sure he addresses any issues if we’ve had them. I am terrified of spiders and he makes sure to spray my office to keep them away. We are very pleased with their services!

Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
BrandeeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Very happy with how the technician explained everything in detail

Hornet & wasp exterminationRodent exterminationGeneral pest inspection
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chad did an amazing job! He took care of ALL the hives, Bald face hornets and European paper wasps both had huge hives in areas used quite frequently with lots kids. He also did a prevention treatment all in one visit. He was professional very knowledgeable and was not scared of a single flying insect.

Customer photo from Patty's reviewCustomer photo from Patty's reviewCustomer photo from Patty's review
Paid $180–200Reasonable priceHornet & wasp extermination
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matt was informative and thorough as always

Paid $40–60Reasonable priceHornet & wasp exterminationRodent extermination
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Jennifer was very polite and professional.

Paid $60–80Reasonable priceHornet & wasp exterminationRodent extermination
Kayla3 weeks ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination

Price

$111-7% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 58%Overpriced 0%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection43$66–$136
Rodent extermination26$91–$323
Ant extermination13$86–$246
Spider extermination10$73–$159
Hornet & wasp extermination9$99–$282
Home inspection4$66–$173
Cockroach extermination4$88–$282
Bed bug extermination3$214–$426

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