Analyzing 8,081,2968.1M ReviewsFor 22,89622.9K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Griffin Pest Solutions, Inc.

Grand Rapids, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #146Position by Experts Score among all companies we track in this category. of 256 pest control services · 4.9★ from 156 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Griffin Pest Solutions, Inc. is better than 91% of pest control services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 87% of pest control services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Griffin Pest Solutions, Inc. is better than —% of pest control services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 93% of pest control services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Griffin Pest Solutions, Inc. is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Griffin Pest Solutions, Inc. is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Griffin Pest Solutions, Inc. for 8 kinds of job.

Griffin Pest Solutions, Inc. for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$140–160
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$159
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#155 / 203
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Spider extermination”

AdriannaLocal Guide · 94 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great response time. Brandon Malone was our tech and did a great job on communicating with me on the problem and was quick to walk me through the process. One thing I loved is not trying to sell me unnecessary services. Overall 5 stars for the tech.

Paid $140–160Not sureSpider extermination
Jasmine7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John B came to do our initial appointment, he was very kind and we enjoyed talking with him. He treated the spider issue for inside and outside, and as he was finishing up we saw some of the spiders already dying. We also talked about some of the resolutions for other issues that we have with the house which gave a…

Paid $140–160Reasonable priceHome inspectionRodent exterminationSpider extermination
Liz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Griffin Pest Solutions always does a great job with our office/shop building inside and out. Chad shows up with a smile on his face and always makes sure to check in and make sure he addresses any issues if we’ve had them. I am terrified of spiders and he makes sure to spray my office to keep them away. We are very pleased with their services!

Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chad was very pleasant and came in and did the job needed. Good service every time. Thanks

Paid $40–60Reasonable priceSpider exterminationAnt extermination
SadieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick to come out and take care of issues. John B is helpful and professional and friendly.

Rodent exterminationSpider exterminationGeneral pest inspection
PAUL7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt Thompson did an excellent job. Did his inspection, explained what he was doing and completed the job in good time.

Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination
Awesome7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Been a Griffin Customer for about 7 years and love not having to worry about the creepy crawlies! John B. Is superb!

Reasonable priceSpider exterminationAnt extermination
Cheryl17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent customer service and John B was professional and thorough.

Spider exterminationAnt extermination
Blaine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nate came in and did a treatment at my work today. He always does a good job as does every technician I encountered sent by Griffin. Very thorough and communicative. Overall great experience and results with this company and their employees.

Not sureRodent exterminationSpider exterminationGeneral pest inspection
glenn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We always have a great experience with Griffin. Our tech , John V , always does a great job of explaining the process . We highly recommend

Paid $100–120Great priceRodent exterminationSpider exterminationGeneral pest inspection

Price

$111-7% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 58%Overpriced 0%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection43$66–$136
Rodent extermination26$91–$323
Ant extermination13$86–$246
Spider extermination10$73–$159
Hornet & wasp extermination9$99–$282
Home inspection4$66–$173
Cockroach extermination4$88–$282
Bed bug extermination3$214–$426

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