Pet groomer · Evansville, IN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 100 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★30 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Groom Room EVV, LLC five out of five stars based on thirty reviews, with the owner responding to forty-seven percent of comments. Customers frequently highlight the groomer's punctuality, clear communication, and ability to handle anxious, senior, or special needs pets in a calm, crate-free environment. Services include general grooming, nail trimming, and hand stripping, with clients noting that pets return looking clean and smelling good. No common criticisms appear in the provided excerpts, which consist entirely of positive feedback regarding the professional and compassionate care provided.
Google rating: 5.0 out of 5 from 30 reviews (100% five-star).
Reviews on this page: 30 Google reviews (26 with written comments, 6 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: March 3, 2026.
Service: Pet Groomer serving Evansville, Indiana.
Data from Google, last updated October 26, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Groom Room EVV, LLCPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Groom Room EVV, LLC: 97/100 on this factor. Category median: 86.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Groom Room EVV, LLC: 94/100 on this factor. Category median: 82.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Groom Room EVV, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
5.0of 5
5 stars30100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
91%praise
Praise3291%
Complaints39%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1234%
Staff & attitude1131%
Would recommend823%
Honesty & trust26%
Speed & response13%
Communication13%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kelsey did such a great job with Alfi, and I will be going back!”
“Kelsey was very friendly, informative and kind 😊 We will definitely be repeat customers!”
“I highly recommend her to take care of your fur babies!”
“I cannot recommend her services and skills enough.”
“It means so much to know they’re not just being groomed, but genuinely cared for.”
“Prompt and loving to my dog!”
“Bolin absolutely loves her, and she always does a great job and is extremely communicative.”
People customers mention
Kelsey7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Groom Room EVV, LLC for 2 kinds of job. Pick one to see what they paid and said.
TRINA4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Kelsey is absolutely amazing at what she does! You can truly see how passionate she is and how much she loves taking care of our three Yorkies. She is always so accommodating with our schedules and works with us whenever needed. I especially love that when I come to pick them up, she’s usually sitting on the floor…
Great priceDog ear cleaningDog groomingDog bathing and blow dry
Caitlyn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
A crate free and stress free environment for my pup was just what I was looking for in a groomer! Kelsey did such a great job with Alfi, and I will be going back!
Dog grooming
Kaci2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Owner/groomer Kelsey regularly trims my crochety, senior dogs nails and I have not had a better or less stressful experience with anyone! She is absolutely the best. Kind and empathetic to dogs. Provides an essential one on one, calm experience. I cannot recommend her services and skills enough.
Great priceDog nail trimming
Summer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
She did awesome!! Would give more stars if I could. My pups look so cute and smell so good! Her place is clean and very nice.
T2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Kelsey did such an amazing job with my Australian shepherd pup! It was his first time getting groomed and she worked really well with him, and left his fur looking amazing!!
heather1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Kelsey did an amazing job on our boys! We've taken Mack and Benji to a few groomers but didn't care for how they did... Kelsey was very friendly, informative and kind 😊 We will definitely be repeat customers! I am so glad that we found her!
Kelsey is absolutely amazing at what she does! You can truly see how passionate she is and how much she loves taking care of our three Yorkies. She is always so accommodating with our schedules and works with us whenever needed. I especially love that when I come to pick them up, she’s usually sitting on the floor playing with our pups! It means so much to know they’re not just being groomed, but genuinely cared for. Hands down the best groomer ever!
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Caitlyn Pittsford3 reviewsiTotal number of Google reviews Caitlyn has written across all businesses on Google Maps, not just this one.
A crate free and stress free environment for my pup was just what I was looking for in a groomer! Kelsey did such a great job with Alfi, and I will be going back!
Services: Dog grooming
Kaci Shine2 reviewsiTotal number of Google reviews Kaci has written across all businesses on Google Maps, not just this one.
Owner/groomer Kelsey regularly trims my crochety, senior dogs nails and I have not had a better or less stressful experience with anyone! She is absolutely the best. Kind and empathetic to dogs. Provides an essential one on one, calm experience. I cannot recommend her services and skills enough.
Price assessment: Great price
Services: Dog nail trimming
David Duff4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Kelsey did such an amazing job with my Australian shepherd pup! It was his first time getting groomed and she worked really well with him, and left his fur looking amazing!!
Response from the owner · 2 years ago
Bandit was a doll he made it easy! Thank you!! 🥰
heather English1 reviewiTotal number of Google reviews heather has written across all businesses on Google Maps, not just this one.
Kelsey did an amazing job on our boys! We've taken Mack and Benji to a few groomers but didn't care for how they did... Kelsey was very friendly, informative and kind 😊 We will definitely be repeat customers! I am so glad that we found her!
Harley QuinLocal Guide · 20 reviewsiTotal number of Google reviews Harley has written across all businesses on Google Maps, not just this one.
Kelsey is such a kind, passionate, and professional pet stylist and person.
You know that when your pet is in her care, they're with more than just "a stylist". Your pups are with their best friend getting a spa day. 5/5 recommend.
Adrianna RiveraLocal Guide · 15 reviewsiTotal number of Google reviews Adrianna has written across all businesses on Google Maps, not just this one.
