Experts Reviews · Company report
GT Campbell Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

GT Campbell Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 672 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GT Campbell Plumbing is better than 98% of plumbers.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.GT Campbell Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GT Campbell Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired GT Campbell Plumbing for 8 kinds of job.

GT Campbell Plumbing for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$607
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 101
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Faucet repair” · showing 20

Julie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

George was very pleasant and helpful. Have used their business in the past and was equally pleased with their service. Seems very honest. Would highly recommend.

Paid $200–400Reasonable pricePlumbing leak detectionFaucet repairGarbage disposal repair
Erika12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Once again GT Campbell Plumbing did an amazing job; this time they replaced an outdoor faucet. This is the third job they’ve done for me this year. They’ve provided excellent service every time. Highly recommend them for all plumbing issues.

Paid $200–400Reasonable priceFaucet repair
M.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Amazing work ethic, on time, neat, clean and courteous. Amazing work. Gets the job done!

Paid $1–200Reasonable priceToilet repairFaucet repairOutdoor plumbing system repair
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Replaced outdoor faucet and pipe to the inside again because silly me left hose on and the water froze in pipe and popped a hole. Great communication, wonderful and pleasant. Highly recommended. Im taking notes so this doesn’t happen again. Thank you, George, as always, it's a pleasure.

Paid $200–400Reasonable priceFaucet repairFaucet installation+ Responsiveness+ Punctuality+ Quality
RogerLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Need to order part as homeowner with warranty. Tech very informative and helpful. Will return when part arrives.

Paid $1–100Reasonable priceFaucet repair
Joseph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Plumbers were courteous and very knowledgeable. Work took more time than I expected

Reasonable priceFaucet repair
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great experience with Campbell Plumbing. Thank you Thomas for the wonderful work you did replacing our broken toilet!

Paid $1,000+Reasonable priceFaucet repair
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I have hired G.T. Campbell Plumbing for several bathroom and basement plumbing repairs. This family business synchronizes well. Appointments are timely, communication is clear, guidance and explanations are helpful, and work is completed competently, efficiently, and neatly.

Reasonable priceFaucet repairToilet installationFaucet installation
Lyle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I give GT Campbell Plumbing my highest recommendation without reservation. The service from the office to the technician was friendly, incredibly quick, and thorough. Our issue was a pinhole leak from an elbow on a copper pipe. I asked about replacing the defective shutoff valve on the outside spigot as well. He…

Customer photo from Lyle's reviewCustomer photo from Lyle's reviewCustomer photo from Lyle's review
Paid $200–300Reasonable pricePlumbing pipe repairFaucet repair
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

This company was very knowledgeable about the issues we were experiencing and gave us several options on how to repair/replace. Pricing was made transparent before any work was completed.

Paid $100–200Reasonable priceFaucet repair
JoAnn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I had trouble with the water pressure in my kitchen faucet. G. C. Campbell quickly assessed my problem and knew exactly what I needed to fix it! Every time I call for assistance they are professional and respond to get the help I need quickly to set up a time and date for any problem I may have and I am very…

Faucet repair+ Responsiveness+ Punctuality+ Quality
LeeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thomas Campbell, as always, was incredibly helpful, professional, prompt, and quick to solve our outside spigot issue. He always shows me what's wrong and how he's fixing it. And the price is always very reasonable. I love this company!

Faucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Overall, a fantastic experience, and I wouldn't hesitate to use their services again! Have used them on several occasions and always amazing service!

Faucet repairShower repair+ Responsiveness+ Punctuality+ Quality
KLocal Guide · 355 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We asked Thomas to come to advise us on a few areas of concern. He gave us his recommendations and we had him replace a refrigerator water line and put in a new valve. Very happy with his work and will ask him back for future items. He then came back to remove and install a new toilet and faucet. Very pleased with their services. Our new "go to" plumbers.

Faucet repairToilet installationFaucet installation
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful experience - George and Thomas are always very professional, clean, trustworthy and reliable work. I would not use anyone else!

Faucet repairService not listed+ Responsiveness+ Punctuality+ Quality
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great customer service!!

Faucet repair+ Punctuality+ Quality+ Professionalism
Jaime7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional and friendly staff, good quality work done promptly. Will definitely use again and recommend.

Faucet installationPlumbing leak repairFaucet repair+ Responsiveness+ Quality+ Professionalism
Charlie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used G. T. Campbell for a few years as plumbing projects arose. They installed the kitchen faucet and garbage disposal when we remodeled our kitchen, replaced the water heater, replaced the sump pump, and replaced the cartridge in a shower faucet. Always a pleasure to work with, both over the phone and in…

Water heater installationFaucet repairSump pump installation
Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George replaced my sink and faucet, in a tiny space next to a glass shower door- being so careful! He did a beautiful job, and worked with me and my schedule so that I could quickly tile a backsplash instead of re-drywall the wall behind the sink. I appreciate so much the professionalism of their company, and their…

Faucet installationFaucet repairService not listed+ Responsiveness+ Punctuality+ Quality
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am happy and satisfied with Tom's service. I got my broken external faucet replaced and added shut-off valves. I am extremely happy that he used copper pipings instead of plastic tubes. I will definitely call him again next time I need plumbing service.

Faucet installationFaucet repair+ Quality+ Professionalism

Show more faucet repair reviews (18 more) →

Price

$292-37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 75%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair67$353–$1.2k
Faucet installation50$305–$986
Faucet repair38$205–$607
Drain cleaning37$227–$554
Toilet repair37$227–$606
Plumbing leak detection35$124–$633
Water heater installation34$1.2k–$2.4k
Plumbing leak repair33$278–$986

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