iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★672 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$292typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate GT Campbell Plumbing five stars based on 672 reviews, with the owner responding to every comment. Customers frequently cite punctuality, professional communication, and fair pricing for services including faucet repairs, valve installations, and backflow inspections. Technicians often explain issues clearly, provide maintenance advice, and clean up thoroughly after completing work. One minor complaint noted a delay of nearly one week to resolve a clogged drain, though most feedback highlights efficient and reliable service.
Google rating: 5.0 out of 5 from 672 reviews (98% five-star).
Reviews on this page: 671 Google reviews (580 with written comments, 12 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.
GT Campbell PlumbingPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GT Campbell Plumbing: 98/100 on this factor. Category median: 91.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GT Campbell Plumbing: 100/100 on this factor. Category median: 88.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.GT Campbell Plumbing: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GT Campbell Plumbing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GT Campbell Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GT Campbell Plumbing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
671 Google reviews we collected
5.0of 5
5 stars65898%
4 stars112%
3 stars20%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 580 written reviews
99%praise
Praise1,35899%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3822%
Reasonable12975%
Overpriced11%
Not sure53%
$292-37% vs typical plumbers
Middle half of what 150 customers paid ($148–$645) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31423%
Speed & response28221%
Quality & results21716%
Would recommend18614%
Price & value16712%
Communication1048%
Honesty & trust957%
What customers talk about
We read 580 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great communication, professional, timely and did excellent work.”
“I needed help with a dripping faucet and due to a cancellation they were able to come out the same day.”
“this is why our drain was so slow and would back up into our kitchen sink.”
“Once again GT Campbell Plumbing did an amazing job; this time they replaced an outdoor faucet.”
“Will continue to use their services and will recommend to friends seeking plumbing help.”
“We cannot recommend them more highly.”
“They took care of it quickly, for a reasonable price, and we're respectful of property.”
“Tom was exceptional in troubleshooting the problem, communicating what needed to be done, why, and making the necessary repairs.”
“Always have a great experience with upfront pricing.”
People customers mention
George57 reviews
Thomas38 reviews
Muriel13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired GT Campbell Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Andrea3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience! I needed help with a dripping faucet and due to a cancellation they were able to come out the same day. He went above and beyond by cleaning the calcium buildup inside my handles and offered additional advice on other house projects I am dealing with. Would highly recommend!
Paid $200–400Reasonable priceService not listed
Julie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
George was very pleasant and helpful. Have used their business in the past and was equally pleased with their service. Seems very honest. Would highly recommend.
IGNATIUS11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have used Campbell Plumbing often in the past. I've had the services of a great many Plumbers and other professionals in my lifetime. In my opinion, and experience, I don't think you can beat G.T. Campbell. I have never been dissatisfied. Professional and quality are two words that come quickly to mind.
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Fair price and prompt professional service. Will continue to use their services and will recommend to friends seeking plumbing help.
Paid $1–200Reasonable priceService not listed
Anne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Tom was exceptional in troubleshooting the problem, communicating what needed to be done, why, and making the necessary repairs. He was professional, knowledgeable and pleasant to deal with. I highly recommend GT Campbell. They will be my Goto plumbing company from now on.
Annie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very professional, was on time, knew what he was doing. Would definitely use them again.
Installed a tub and shower valve, vanity and sink. Great communication, professional, timely and did excellent work. Highly recommend.
Response from the owner · 5 days ago
Thank you, Chris! We're glad to hear you had a great experience with our team and appreciated the communication and quality of work. Your recommendation means a lot to us!
Andrea Monahan3 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
I had a great experience! I needed help with a dripping faucet and due to a cancellation they were able to come out the same day. He went above and beyond by cleaning the calcium buildup inside my handles and offered additional advice on other house projects I am dealing with. Would highly recommend!
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · a week ago
Thank you, Andrea! We're glad to hear about your great experience and appreciate your recommendation. It's wonderful that our team could assist you with your faucet and offer helpful advice on your other projects.
Julie Malinchak10 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
George was very pleasant and helpful. Have used their business in the past and was equally pleased with their service. Seems very honest. Would highly recommend.
Hi Ms. Malinchak,
Thank you for the great review and especially for taking the time to comment! We are so glad that you are pleased with the service you received! We truly appreciate your business!
Muriel
IGNATIUS MATTIE11 reviewsiTotal number of Google reviews IGNATIUS has written across all businesses on Google Maps, not just this one.
I have used Campbell Plumbing often in the past. I've had the services of a great many Plumbers and other professionals in my lifetime. In my opinion, and experience, I don't think you can beat G.T. Campbell. I have never been dissatisfied. Professional and quality are two words that come quickly to mind.
Price assessment: Reasonable price
Price: $200–400
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
Services: Toilet installation
Response from the owner · 6 years ago
Thank you Ignatius for your great review. We really appreciate you and we are happy that you are pleased with the service you received
John Kolomic6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Fair price and prompt professional service. Will continue to use their services and will recommend to friends seeking plumbing help.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · a year ago
Thank you, John, for your kind words about our fair pricing and communication; we appreciate your feedback and are glad we could meet your expectations.
Anne Rasch6 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Tom was exceptional in troubleshooting the problem, communicating what needed to be done, why, and making the necessary repairs. He was professional, knowledgeable and pleasant to deal with. I highly recommend GT Campbell. They will be my Goto plumbing company from now on.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning, Plumbing leak detection
Response from the owner · 2 weeks ago
Thank you, Anne! We're glad to hear that Tom provided exceptional service and made a positive impression. We appreciate your recommendation and look forward to being your go-to plumbing company!
Annie Canon11 reviewsiTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Very professional, was on time, knew what he was doing. Would definitely use them again.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you, Annie! We appreciate your kind words and are glad to hear you had a positive experience. Looking forward to serving you again!
Mitchell SkladanowskiLocal Guide · 5 reviewsiTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Thomas was fantastic. He was prompt, kind, and knowledgeable. He worked quickly with minimal interruptions. He laid down blankets to keep our house clean and vacuumed up when he was finished. Highly recommend this company.
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Water heater installation
Response from the owner · 4 weeks ago
Thank you, Mitchell! We're glad to hear that Thomas provided such a great experience with his promptness and care for your home. We appreciate your recommendation!
Erika Haber12 reviewsiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Once again GT Campbell Plumbing did an amazing job; this time they replaced an outdoor faucet. This is the third job they’ve done for me this year. They’ve provided excellent service every time. Highly recommend them for all plumbing issues.
Price assessment: Reasonable price
Price: $200–400
Services: Faucet repair
Response from the owner · 9 months ago
Thank you, Erika! We're glad to hear you were pleased with the work on your kitchen faucet. We appreciate your kind words and look forward to assisting you with any future plumbing needs!
soma chengalur1 reviewiTotal number of Google reviews soma has written across all businesses on Google Maps, not just this one.
I have used GT Campbell plumbing for a few years now, and they have been very professional, helpful and prompt. They clearly explain the issue, and how they addressed it, and warranty their work. They are great about cleaning up afterwards.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · a month ago
Thank you, Soma, for your kind words! We're glad to hear that you've had a positive experience with our team and appreciate your recognition of our professionalism and attention to detail. Your support means a lot to us!
