Experts Reviews · Company report
GT Campbell Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

GT Campbell Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 672 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GT Campbell Plumbing is better than 98% of plumbers.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.GT Campbell Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GT Campbell Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired GT Campbell Plumbing for 8 kinds of job.

GT Campbell Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$278–$986
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 93
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Plumbing leak repair” · showing 20

Cherie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great service every time!!

Paid $600–800Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair+ Responsiveness
ChrisLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic service! Very punctual, professional and honest. Highly recommend

Paid $400–600Reasonable pricePlumbing leak repair
Jonathan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very happy with GT plumbing. Had a handful of issues that they fixed for me. Would definitely recommend.

Toilet repairPlumbing pipe repairPlumbing leak repair
Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great job, knowledgeable and I appreciate the detailed explanation of all the work that was being done!! Would highly recommend!!Thank you. Hired a second time because of excellent service! Replaced my spigot and added an easier and more accessible shutoff handle inside!! Very respectable and reasonably priced! Thanks again.

Paid $200–400Reasonable priceOutdoor plumbing system repairPlumbing leak repair
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional, knowledgeable, reliable, timely & expert service. I can’t say enough about them, it was such a profound relief to find that there are still professionals with integrity that actually perform service with the utmost integrity & in the simplest terms “do it right the first time”.

Paid $2,000+Reasonable priceWater heater installationGarbage disposal installationShower installation
Peggi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

George came and repaired a leaking pipe and it is working well now. Ready for spring and summer use!

Reasonable pricePlumbing pipe repairPlumbing leak repair
jmeLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service- we called to schedule a gas pressure test and they were able to determine other repairs that needed to be done - good customer relations and very helpful techs!

Great pricePlumbing pipe repairOutdoor plumbing system repairWater heater repair
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Fast efficient and pointed out another issue that we had him take care of. Have used in the past will continue to use in the future

Paid $500–600Reasonable pricePlumbing pipe repairPlumbing leak repair
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Excellent service!!!

Paid $200–300Reasonable pricePlumbing leak repair
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I have hired G.T. Campbell Plumbing for several bathroom and basement plumbing repairs. This family business synchronizes well. Appointments are timely, communication is clear, guidance and explanations are helpful, and work is completed competently, efficiently, and neatly.

Reasonable priceFaucet repairToilet installationFaucet installation
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

GT plumbing is friendly, prompt, patient, upfront with cost and makes great suggestions about ways you can save repairs such as contacting the supplier and asking about replacement parts. They were here on a cold wet day and did a great job detecting and repairing a leak. Great Work!

Paid $700–800Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
DaveLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service, cost less than the quote

Paid $800–900Reasonable priceToilet repairPlumbing pipe repairPlumbing leak repair
JanetLocal Guide · 101 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We called for a leak under our kitchen sink. They were very responsive. George came later the next afternoon. He was knowledgeable and not pushy. Did the minimum amount of work necessary to stop the leak, while at the same time explaining what the next step would be if the copper continued to deteriorate. I would call them again.

Paid $100–200Reasonable pricePlumbing leak detectionPlumbing leak repair
Sally5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Just love the work Thomas did. Cleaned up after, explained ever thing he was doing and a great price for an all day job. Love this company

Paid $1,000+Reasonable priceFaucet installationShower repairPlumbing leak repair
Lea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick service and fair price! Definitely call them next time I need a plumber.

Paid $100–200Great pricePlumbing leak repair
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They are friendly and do a very professional job. Have used them now and in the past. Will continue to use them again. Very reliable Catherine

Drain cleaningPlumbing leak repair+ Responsiveness
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

On a recent call Thomas Campbell made recommendations regarding a plumbing issue with my sump pump and drainage that I thought would be an expensive repair. However rather than selling me an expensive repair he assured me that there was not a significant issue. He was very patient in his explanations to me, and as…

Toilet repairPlumbing leak repairService not listed+ Responsiveness+ Punctuality+ Quality
Kaitlin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always friendly and professional. Explains everything to me in a way I can understand but also non condescending. George even knows my dogs names! I like the text messaging confirming appointments and letting me know when he’s on his way.

Water heater installationPlumbing leak repairSump pump installation+ Responsiveness+ Professionalism
Morton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thomas Campbell called to let us know he would be earlier than originally scheduled. Arrived and examined the leak. Fixed it within a half-hour. Cleaned up and left house as clean, if not cleaner, than he found it. Thomas was polite, personable and efficient. We have used G. T. Campbell for years and they are…

Plumbing leak repair
davidLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service

Shower installationPlumbing leak repairShower repair+ Responsiveness+ Punctuality+ Quality

Show more plumbing leak repair reviews (13 more) →

Price

$292-37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 75%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair67$353–$1.2k
Faucet installation50$305–$986
Faucet repair38$205–$607
Drain cleaning37$227–$554
Toilet repair37$227–$606
Plumbing leak detection35$124–$633
Water heater installation34$1.2k–$2.4k
Plumbing leak repair33$278–$986

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