Experts Reviews · Company report
GT Campbell Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

GT Campbell Plumbing

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 672 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GT Campbell Plumbing is better than 98% of plumbers.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.GT Campbell Plumbing is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GT Campbell Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GT Campbell Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired GT Campbell Plumbing for 8 kinds of job.

GT Campbell Plumbing for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–700
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 23
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Sump pump installation”

Rick12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Excellent job and service. Right on time and great price. Great company.

Paid $800–1,000Great priceSump pump installationService not listed
William4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thomas was on time and fixed the problem. He was careful and efficient all at a very reasonable price n

Paid $200–400Plumbing pipe repairSump pump installation
StevenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had Thomas Campbell out to flush my hot water heater, evaluate my sump pump, and look at my anode rod. From start to finish he was professional, knowledgeable and efficient. Pricing was upfront before any work started and he quoted me on a few other items I needed done without any pressure whatsoever. On the water…

Paid $600–800Reasonable priceSump pump installationService not listed
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Thomas and Carl were very professional, courteous, and respectful of my home . they both were happy to answer any questions I had . before, during and after the installation . Thomas went above and cleaned up the hard water stains behind my faucet . Merrill, was also super sweet and professional in scheduling my…

Reasonable priceFaucet installationGarbage disposal installationSump pump installation+ Responsiveness+ Punctuality+ Quality
Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Despite having a busy schedule, George came out on short notice to remedy a dual sump pump failure and an actively flooding basement. Fair pricing, professional, will call them again with any plumbing needs. Thank you!

Sump pump installation
Houhui1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thomas is great!

Paid $600–700Reasonable priceSump pump installation
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Sump pump was not working properly,very old. Called G.T.Campbell they personally answered the phone. Appointment was made for the next day ( New Years Eve) ,they texted when they were on their way. I now have a new immersible sump pump. Excellent job and reasonable. I would highly recommend!

Paid $600–700Reasonable priceSump pump installation
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service for installation of a new sump pump and checking my line. Will definitely call on them again.

Paid $600–700Sump pump installation
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent, thorough work, beautiful craftsmanship--the new pump and back up pump plumbing is a thing of beauty.

Great priceSump pump installation
Ginny10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We always use Campbell. They are AAA always in every aspect of their work

Faucet installationSump pump installation
Kaitlin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always friendly and professional. Explains everything to me in a way I can understand but also non condescending. George even knows my dogs names! I like the text messaging confirming appointments and letting me know when he’s on his way.

Water heater installationPlumbing leak repairSump pump installation+ Responsiveness+ Professionalism
Charlie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used G. T. Campbell for a few years as plumbing projects arose. They installed the kitchen faucet and garbage disposal when we remodeled our kitchen, replaced the water heater, replaced the sump pump, and replaced the cartridge in a shower faucet. Always a pleasure to work with, both over the phone and in…

Water heater installationFaucet repairSump pump installation
Olivia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

GT Campbell is my go-to plumber! I have used them for many years I think now it's been 7 years. The most recent job they did was installing a hot water tank for us after we discovered our old one was leaking. We initially thought it was only leaking from the top but when they moved it we found it was leaking from…

Plumbing leak detectionFaucet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
William8 months ago★★★★★

Rating only, no written review.

Paid $600–700Reasonable priceSump pump installation

Price

$292-37% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 75%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair67$353–$1.2k
Faucet installation50$305–$986
Faucet repair38$205–$607
Drain cleaning37$227–$554
Toilet repair37$227–$606
Plumbing leak detection35$124–$633
Water heater installation34$1.2k–$2.4k
Plumbing leak repair33$278–$986

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