Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Google reviewers rate Guardian Fire Protection Services 4.8 out of 5 based on 684 reviews, noting the owner responds to all feedback. Customers frequently describe technicians as punctual, professional, and knowledgeable during fire alarm monitoring, extinguisher inspections, and maintenance services. Recurring themes include efficient communication and thorough explanations of safety requirements. However, some low-star reviews cite unprofessional behavior, unexpected pricing discrepancies, and high service fees as common criticisms.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Bar = this company · dark tick = category median.
683 Google reviews we collected
Phrases our text analysis found in 323 written reviews
How often each topic comes up in the written reviews
We read 323 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kevin was awesome very professional pleasant person .”
“Very unprofessional service from tech, no attention to detail, overpriced quotes, travel fees coming from Maryland, and not worth the trouble.”
“He was punctual, mannerly, and very informative while answering my questions.”
“The second tech who came to reconnect the wire and performed the work on different day was too slow by taking 3.”
“5 out of 5 service - The Tech - Dwayne - was amazing - on time and knowledgeable - easy to work with - GREAT Service - thank you Dwayne - well done 10/10”
“Worst job ever”
“the team was nice and explain each step of the service maintenance process.”
“I would highly recommend this Technician and company.”
“…o accountability as far as their actions of employees is concerned I would NOT recommend them period call other companies for better service…”
“They have great services and on time and fair price”
“Guardian is just a plain outright RIPOFF.”
“, and his entire crew were RELIABLE, EFFICIENT, and THOUGHTFUL.”
praise complaint · found by our text analysis, Google review wording unchanged.
Very unprofessional service from tech, no attention to detail, overpriced quotes, travel fees coming from Maryland, and not worth the trouble. Going with a local company instead.
I didn't like the fact that the guy on the phone gave me one price, and in person I got another one. Besides that, good service
Guardian Fire technician Dave Gordon was outstanding to work with today. He was punctual, mannerly, and very informative while answering my questions. He came in and got right to work and left the place better than he found it. Thanks again.
We are just beginning our building fire alarm monitoring service and I am very impressed with all 5 of the above qualities. Especially the response time and ease of getting help with issues when needed.
The Technician was prompt and did this inspection in a professional manner. He also went out of his way to help me understand requirements to achieve life safety. I would highly recommend this Technician and company.
They knew what needed to be done and they did it with perfection Thank you Michael young
4.8 ★★★★★ 684 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very unprofessional service from tech, no attention to detail, overpriced quotes, travel fees coming from Maryland, and not worth the trouble. Going with a local company instead.
very helpful
Thank you for your positive feedback! We're delighted to hear that you found our services helpful. Your satisfaction is our priority, and we look forward to assisting you again in the future.
I didn't like the fact that the guy on the phone gave me one price, and in person I got another one. Besides that, good service
Ian was expeditious and friendly!
Thanks Mike for your input.
Kevin was awesome very professional pleasant person .
Thank you, Tammy! We appreciate your kind words about Kevin. It’s fantastic to hear that his professionalism and pleasant demeanor made a positive impact on your experience with us. Your support means a lot!
Guardian Fire technician Dave Gordon was outstanding to work with today. He was punctual, mannerly, and very informative while answering my questions. He came in and got right to work and left the place better than he found it. Thanks again.
We appreciate your glowing review, Rodney! It’s great to hear that Dave's professionalism and thoroughness made a positive impact during your service. We look forward to serving you again in the future!
Jose Mendoza with Guardian Fire Protection was courteous and professional.
We appreciate your feedback Mike, thank you.
We are just beginning our building fire alarm monitoring service and I am very impressed with all 5 of the above qualities. Especially the response time and ease of getting help with issues when needed.
Gary, we really appreciate your feedback, thank you.
Excellent
Thank you for your outstanding feedback! We appreciate your support and are committed to delivering exceptional fire safety solutions. Your satisfaction motivates our team to continue our best efforts. Looking forward to serving you again!
Staff is very professional and knowledgeable.
Nancy, thank you so much for your feedback.
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
