Roofing contractor · Tacoma, WA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 85 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★603 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$2.3ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Guardian Roofing, Gutters & Insulation at a glance
Customers frequently praise the punctuality, professional communication, and thorough cleanup associated with roofing, gutter, and insulation services. Positive feedback highlights efficient scheduling, detailed explanations of work, and fair pricing for repairs and installations. However, lower-rated reviews cite issues with missed appointments, unreturned calls, and billing discrepancies where quoted repairs were not completed or invoices were not adjusted accordingly.
Google rating: 4.9 out of 5 from 603 reviews (94% five-star).
Reviews on this page: 602 Google reviews (511 with written comments, 9 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 9, 2026.
Service: Roof Cleaning Company serving Tacoma, Washington.
Data from Google, last updated November 10, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Guardian Roofing, Gutters & Insulation: 87/100 on this factor. Category median: 97.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Guardian Roofing, Gutters & Insulation: 81/100 on this factor. Category median: 97.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Guardian Roofing, Gutters & Insulation: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Guardian Roofing, Gutters & Insulation: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Guardian Roofing, Gutters & Insulation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Guardian Roofing, Gutters & Insulation: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
602 Google reviews we collected
4.9of 5
5 stars56894%
4 stars142%
3 stars20%
2 stars30%
1 star152%
Praise vs complaints
Phrases our text analysis found in 511 written reviews
98%praise
Praise90398%
Complaints232%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4216%
Reasonable17967%
Overpriced52%
Not sure4115%
$2.3k-45% vs typical roof cleaning
Middle half of what 222 customers paid ($638–$5.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24026%
Quality & results23826%
Speed & response14516%
Communication11112%
Would recommend778%
Price & value758%
Honesty & trust404%
What customers talk about
We read 511 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast, professional and attention to detail, in particular with some of the idiosyncrasies of this house.”
“But the estimator/sales guy that they sent was rude, condescending, very much so overstayed his welcome, and wouldn't leave when prompted amongst other things.”
“Excellent work, respectful of property and all times professional.”
“This clearly leaves us in a terrible position, and we tried reaching out to the manager Alan or Travis, and never received a call back over the past c…”
“Got notice of arrival time, arrived on time, 1-1/2 hours later job completed.”
“The guy was 40 minutes late and the guy was sarcastic and rude.”
“Great honest communication, managed expectation and produced anazing looking gutters.”
“I would highly recommend Santiago for any roofing work!”
“Definitely would not recommend.”
“But the company worked us and found an affordable solution so we went forward.”
“They tried to overcharge me by over 3 grand.”
“Guardian is a great trustworthy and efficient company.”
“Think twice, research yourself, don't fall for scammers.”
People customers mention
Chandler5 reviews
Raul5 reviews
Carlos5 reviews
Ron5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Guardian Roofing, Gutters & Insulation for 8 kinds of job. Pick one to see what they paid and said.
Roberta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
He was pleasant and explained everything he did. He arrived I the given window and finished what I thought was quite a large job.
TIMLocal Guide · 3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Start to finish the whole process was quick and easy. All staff was great to deal with.
The repair tech was extremely pleasant and thorough.
Paid $1–5,000Reasonable priceRoof repair
Jack2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everardo Uribe did an excellent job replacing damaged plumbing vent flashings and redoing chimney flashing as well as replacing deteriorated ridge caps on my sister’s roof. We would hire him again!
BrittLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Guardian is a great trustworthy and efficient company. They can easily manage condo buildings. Highly recommend!
Paid $1–5,000Reasonable priceSkylight repair
Carolyn11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Everardo arrived on time, completed the job as requested, and did an excellent job of cleaning up afterwards. I'm very happy with the work he did.
DeborahLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great service, great company. Will get the job done also Clean neat and helpful employees.
Paid $5,000–10,000Not sureAttic venting repairsService not listed
We had some issues initially bc the person who inspected and gave us the quote failed to notice that we would need new rafters to hold the gutters, so the job would be much more expensive. But the company worked us and found an affordable solution so we went forward. Ronald and Josue were terrific! Fast, professional and attention to detail, in particular with some of the idiosyncrasies of this house. They were friendly and happy to answer any questions, and they left the area cleaner than they found it!
Price assessment: Not sure
Services: Gutter installation
Response from the owner · 4 days ago
Thank you for sharing your experience! We’re glad Ronald and Josue were fast, professional, attentive to your home’s unique details, and left everything cleaner than they found it. We appreciate your patience as we worked through the initial challenge, and we’re grateful you chose Guardian Roofing, Gutters & Insulation 😊
Chris Hall7 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
The whole crew did a great job. Everyone was friendly and respectful.
Services: Gutter repairs
Response from the owner · a week ago
Thank you, Chris! We’re grateful to hear that our crew was friendly, respectful, and did a great job. We truly appreciate your kind words—our team will be smiling all day! 😊🏠
George Williamson2 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Got notice of arrival time, arrived on time, 1-1/2 hours later job completed. All gutters debris free and covered to prevent gutters from clogging. Excellent work, respectful of property and all times professional.
Response from the owner · 3 days ago
Thank you, George! We’re glad everything went smoothly, from the timely arrival to the thorough gutter cleanup and protection—quick, tidy, and no gutter drama 😄 Guardian Roofing, Gutters & Insulation truly appreciates your kind words and confidence in our team.
Roberta Sullivan1 reviewiTotal number of Google reviews Roberta has written across all businesses on Google Maps, not just this one.
Thank you, Roberta! We’re glad he was pleasant, explained everything clearly, arrived within the expected window, and completed the job efficiently. Guardian Roofing, Gutters & Insulation truly appreciates your kind review! 😊
David Gosselin7 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Thanks so much for the 5-star review, Nadine! We really appreciate you taking the time to support Guardian Roofing, Gutters & Insulation—it means a lot to our team 😄🏠
Jonathan Gavrin2 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Outstanding job all around. Arrived, installed the gutters with the crew, totally respectful of our property, cleaned thoroughly, left. Except for the new gutters, it was as if they were never here. Highly recommend Guardian.
Response from the owner · a week ago
Thank you, Jonathan! We’re so glad you were impressed with the gutter installation, respect for your property, and thorough cleanup—leaving things spotless is always the goal. Guardian Roofing, Gutters & Insulation truly appreciates your recommendation! 😊
Kenneth Williamson12 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Fast, professional and quality job. Through miscommunication and no fault of the installer, one downspout was angled in a different direction than I wanted it to be. I pointed this out and he corrected the problem in a matter of two minutes! Great job on my gutter and downspout installation. Would highly recommend Guardian.
Services: Gutter installation
Response from the owner · 2 weeks ago
Kenneth, thanks so much for the awesome review—Guardian Roofing, Gutters & Insulation is really happy to hear you loved the fast, professional work and the quality of your gutter and downspout installation 😄🔧. We also appreciate you pointing out the downspout direction issue, and we’re glad it was an easy fix on the spot—thanks for recommending us! 🙌🏠
TIM SchabLocal Guide · 3 reviewsiTotal number of Google reviews TIM has written across all businesses on Google Maps, not just this one.
Start to finish the whole process was quick and easy. All staff was great to deal with.
The repair tech was extremely pleasant and thorough.
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair
Response from the owner · a week ago
Thank you, Tim! We’re glad the process felt quick and easy, and that our team—especially the repair technician—was pleasant and thorough. Guardian Roofing, Gutters & Insulation truly appreciates your kind words! 😊🏠
Jack Merrow2 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Everardo Uribe did an excellent job replacing damaged plumbing vent flashings and redoing chimney flashing as well as replacing deteriorated ridge caps on my sister’s roof. We would hire him again!
Thank you, Jack! We’re glad Everardo did an excellent job replacing the damaged flashings and ridge caps on your sister’s roof. We truly appreciate your trust in Guardian Roofing, Gutters & Insulation—and we’d be happy to help again anytime! 🏠🔨
Cheryl Nielsen5 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
The gutter team from Guardian were friendly, quick and very efficient. The gutters look fabulous with our new Guardian roof! Thank you!
Services: Gutter installation
Response from the owner · a week ago
Thank you, Cheryl! We’re delighted to hear our gutter team was friendly, quick, and efficient—and that your new gutters look fabulous with your Guardian roof. Guardian Roofing, Gutters & Insulation truly appreciates your kind words! 😊🏠
