Kaelin Kilby2 reviewsTotal number of Google reviews Kaelin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHonest guys, great communication, and got us cleaned out in no time.
Gutter Cleaning & Moss Removal (EXT)
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 61 gutter cleaningPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 69 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
Gutter Cleaning & Moss Removal (EXT) at a glance
Customers consistently highlight the company's punctuality, professional communication, and fair pricing for gutter cleaning and moss removal services. Reviewers frequently note that technicians explain the process, take before-and-after photos, and handle additional tasks like tile repairs or algae cleanup efficiently. The perfect five-star rating from sixty-nine reviews indicates high satisfaction, with no recurring criticisms found in the provided excerpts.
- Google rating: 5.0 out of 5 from 69 reviews (100% five-star).
- Reviews on this page: 69 Google reviews (65 with written comments, 12 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 27, 2026.
- Service: Gutter Cleaner serving West Sacramento, California.
Data from Google, last updated October 29, 2026.
Score profile vs other gutter cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gutter Cleaning & Moss Removal (EXT): 100/100 on this factor. Category median: 94.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gutter Cleaning & Moss Removal (EXT): 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gutter Cleaning & Moss Removal (EXT): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
–
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
- 5 stars69100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 65 written reviews
- Praise180100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results4223%
- Speed & response3821%
- Staff & attitude3318%
- Would recommend3017%
- Price & value1911%
- Communication148%
- Honesty & trust42%
What customers talk about
We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very Awesome job cleaning the gutters and very professionally done.”
“Honest guys, great communication, and got us cleaned out in no time.”
“Paul and Max were clean, tidy, professional and very well mannered.”
“Will definitely recommend to friends and family and will be using them again in the future.”
“Team were very professional, got the job done quickly, and pricing was very fair.”
“He explained everything they will do before the job, and they took before and after photos.”
“I highly recommend for anyone needing a reliable and honest service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Elle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
XLT Cleaning came to clean my gutters today. Paul was very courteous. He explained everything they will do before the job, and they took before and after photos. They also inspected the roof for any broken tiles which was very helpful especially with the coming rainy season. They worked fast and they did an…
JenniferLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Ruben and his team were fantastic. After a few simple questions, I had a quote and a scheduled appointment confirmed. The crew was prompt and efficient, and took before/after photos so that I could see exactly what was completed. They have just secured a repeat customer!
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Paul and Max were clean, tidy, professional and very well mannered. The job involved removing a morning glory which had taken up in a downspout extending from my second floor; what they pulled out they say was the biggest vine/collection of roots they have ever seen. The whole job was done in about 1.5 to 2 hours. I would recommend them in a hearbeat.
Reasonable price
Justin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Was easy to make an appointment with, they gave me a price and time and showed up on time as planned. They got the work done quickly and safely and showed before and after pictures. I’ll definitely be using them again!
Reasonable price
DanielleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Reached out to this company and was given a quote within same day. This is a family owned and run company, which may not be important to some, but to us it is. The two young men, greeted us professionally at the door and explained the timeframe and entire process. We were treated like a member of their family from…
Pallavi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Very Awesome job cleaning the gutters and very professionally done. They even took before and after photos and informed us of all the places that need to fixed.
Photos
Customer reviews
5.0 ★★★★★ 69 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Elle Mgee5 reviewsTotal number of Google reviews Elle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleXLT Cleaning came to clean my gutters today. Paul was very courteous. He explained everything they will do before the job, and they took before and after photos. They also inspected the roof for any broken tiles which was very helpful especially with the coming rainy season. They worked fast and they did an excellent job. Will definitely recommend to friends and family and will be using them again in the future.
Response from the owner · 3 days ago
Thank you so much, Elle! We are so glad Paul took great care of you. The before and after photos and roof tile inspection are part of how we make sure every job is done right, especially heading into rainy season. We really appreciate you sharing your experience and recommending us to friends and family. If you ever need our services again, we would be happy to help!
JenniferLocal Guide · 69 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRuben and his team were fantastic. After a few simple questions, I had a quote and a scheduled appointment confirmed. The crew was prompt and efficient, and took before/after photos so that I could see exactly what was completed. They have just secured a repeat customer!
Response from the owner · 3 days ago
Thank you so much, Jennifer! We are thrilled to hear that Ruben and the team made the whole process easy for you. We always aim to be prompt, efficient, and transparent, and the before/after photos are a big part of that. We look forward to taking care of you again. If you ever need our services, we would be happy to help!
Mike Pazdernik2 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePaul and Max were clean, tidy, professional and very well mannered. The job involved removing a morning glory which had taken up in a downspout extending from my second floor; what they pulled out they say was the biggest vine/collection of roots they have ever seen. The whole job was done in about 1.5 to 2 hours. I would recommend them in a hearbeat.
- Price assessment: Reasonable price
Response from the owner · 3 days ago
Thank you so much Mike for this awesome review. We're so happy you loved the service. If you ever need any help in the future, we're always here!
Justin5 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas easy to make an appointment with, they gave me a price and time and showed up on time as planned. They got the work done quickly and safely and showed before and after pictures. I’ll definitely be using them again!
- Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Justin for this amazing review. We are so happy you were happy with the service. If you need any help with moss removal, gutter cleaning, or pressure washing, you know where to find us!
Danielle MorenoLocal Guide · 18 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReached out to this company and was given a quote within same day. This is a family owned and run company, which may not be important to some, but to us it is. The two young men, greeted us professionally at the door and explained the timeframe and entire process. We were treated like a member of their family from start to finish. They were prompt, efficient and cleaned up their mess. If you need moss removal, gutter cleaning I highly recommend this company! I would give 6 stars if I could. Thanks again Ruben and your team!
Response from the owner · 2 months ago
Thank you so much Danielle for this awesome review. We are always happy to help out. If you need any assistance in the future, don't hesitate to call us!
Pallavi Battar2 reviewsTotal number of Google reviews Pallavi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Awesome job cleaning the gutters and very professionally done. They even took before and after photos and informed us of all the places that need to fixed.
Response from the owner · 4 months ago
Thank you so much. It was a pleasure taking care of the moss removal and gutter cleaning at your home in Sacramento. Thank you for trusting us and for the high recommendation!
Frankie Fernandez10 reviewsTotal number of Google reviews Frankie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid awsome job. Very professional, Explained each step. Would recommend to everyone
Response from the owner · 6 months ago
We really appreciate the kind words! Our team strives to be very professional and transparent with our work. It was a pleasure taking care of the moss removal and gutter cleaning at your home in Sacramento. Thank you for trusting us and for the high recommendation!
Michael Williams2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were timely & communicative. They understood what we were asking for and didn’t try to upsell us. Their work & cleanup were thorough.
Response from the owner · 6 months ago
We really appreciate the kind words! Our team prides itself on thorough work and cleanup, making sure we leave your property in great shape. We're happy to hear you had a stress-free experience with your moss removal and gutter cleaning in Sacramento. Thank you for trusting us and for the high recommendation!
Garett Stutesman8 reviewsTotal number of Google reviews Garett has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTeam were very professional, got the job done quickly, and pricing was very fair. Definitely recommend their services!
Response from the owner · 6 months ago
We really appreciate the kind words! Our goal is to provide fair pricing and top-tier service to all our neighbors. We’re happy we could help you with your moss removal and gutter cleaning in Sacramento. Thank you for recommending our services, it means a lot to us!
Business details
- Phone: (916) 694-3479
- Website: extcleaners.com
- Service area: West Sacramento, CA