Taxi service · Loganville, GA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%71+20Replies to reviews 8%95+7.8Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 48 airport shuttle servicesiPosition by Experts Score among all companies we track in this category. · better than 55%
4.8★★★★★80 Google reviews · 10 photos
93%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently describe the service as punctual, professional, and communicative, noting that drivers are courteous and vehicles are clean. The company accommodates specific requests like car seats and provides clear advance information regarding pickup times. While most feedback is positive, a minority of low-star reviews cite instances where no cab was available and express dissatisfaction with a lack of response to email inquiries.
Google rating: 4.8 out of 5 from 80 reviews (93% five-star).
Reviews on this page: 80 Google reviews (66 with written comments).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyAirport Shuttle Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GWINNETT CAB - AIRPORT TAXI SERVICE: 77/100 on this factor. Category median: 77.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GWINNETT CAB - AIRPORT TAXI SERVICE: 71/100 on this factor. Category median: 76.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GWINNETT CAB - AIRPORT TAXI SERVICE: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GWINNETT CAB - AIRPORT TAXI SERVICE: 95/100 on this factor. Category median: 50.A
95
Bar = this company · dark tick = category median.
Star ratings
80 Google reviews we collected
4.8of 5
5 stars7493%
4 stars11%
3 stars11%
2 stars00%
1 star45%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
97%praise
Praise14297%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4229%
Speed & response3826%
Would recommend2517%
Quality & results1611%
Communication139%
Honesty & trust85%
Price & value43%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always on time, friendly, clean vehicles and safe drivers!”
“I've used this service many times and they are always on time and professional.”
“I will definitely recommend them to others and will use in the future as well.”
“A great fantastic experience, smooth ride and Irfan was very kind to answer questions and had a wonderful conversation.”
“Communication was great throughout and the process was smooth from start to finish.”
“I felt so comfortable with service and genuine hospitality.”
“The communication was excellent, the quality and service is amazing, and the prices are fair.”
People customers mention
Atlanta5 reviews
Irfy4 reviews
Irfan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired GWINNETT CAB - AIRPORT TAXI SERVICE for 1 kind of job. Pick one to see what they paid and said.
SSusanLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The only limo service we use! They are always on time, friendly, clean vehicles and safe drivers!
JJoby2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I am very happy with their service. Driver Irfy was very polite and on time. Overall excellent service. I will definitely recommend them to others and will use in the future as well.
KKurt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I've used this service many times and they are always on time and professional. Highly recommended.
DDROÙ3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My Driver was Above and Beyond EXCELLENT!!! He was VERY Professional AND PERSONABLE. He was informative about the area I was traveling into; and was very knowledgeable about stores and other points of interest in that area.
He arrived to my destination in a TIMELY manner. He also arrived for my pick up in a TIMELY…
EElijah3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
A great fantastic experience, smooth ride and Irfan was very kind to answer questions and had a wonderful conversation.
AAmber5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Very responsive, on time, and professional. Will definitely be using for my future airport transfers.
The only limo service we use! They are always on time, friendly, clean vehicles and safe drivers!
Response from the owner · a month ago
Thank you so much for the fantastic review! We are thrilled to be your go-to limo service. Knowing that you consistently count on us for clean rides, friendly service, and—most importantly—safe, punctual drivers means the world to our entire team.
We truly appreciate your loyalty and look forward to driving you again on your next trip!
J
Joby Philip2 reviewsiTotal number of Google reviews Joby has written across all businesses on Google Maps, not just this one.
I am very happy with their service. Driver Irfy was very polite and on time. Overall excellent service. I will definitely recommend them to others and will use in the future as well.
Response from the owner · 4 months ago
Thank you so much for the 5-star review! We're thrilled to hear you were happy with our service. Irfy is a valued member of our team, and we'll be sure to pass along your kind words to him.
We look forward to driving you again soon!
K
Kurt Krasner4 reviewsiTotal number of Google reviews Kurt has written across all businesses on Google Maps, not just this one.
I've used this service many times and they are always on time and professional. Highly recommended.
Response from the owner · 6 months ago
Thank you so much for the 5-star review, Kurt! We truly value your loyalty and are thrilled to hear that we’ve consistently met your expectations. Providing on-time, courteous, and reliable service is our top priority.
D
DROÙ3 reviewsiTotal number of Google reviews DROÙ has written across all businesses on Google Maps, not just this one.
My Driver was Above and Beyond EXCELLENT!!! He was VERY Professional AND PERSONABLE. He was informative about the area I was traveling into; and was very knowledgeable about stores and other points of interest in that area.
He arrived to my destination in a TIMELY manner. He also arrived for my pick up in a TIMELY manner. He was genuinely HELPFUL with my baggage. His vehicle was Very CLEAN; and COMFORTABLE! The FRIENDLY and INFORMATIVE Driver made the drive a needed relief after a stressful start to my travel day!!!
If I could use MORE THAN 5 STARS, I would have.
THANK YOU!!!
Response from the owner · 8 months ago
Hi Drou, thank you so much for the glowing review! We are thrilled to hear that your driver provided such excellent service and helped turn a stressful morning into a relaxing journey. We take great pride in our professionalism and local knowledge, so it’s wonderful to know those details made a difference for you. We’ll be sure to share your kind words with him. We look forward to seeing you again next time you're in the area.
Best regards
Alex
GWINNETT CAB - AIRPORT TAXI SERVICE
E
Elijah Jeffers3 reviewsiTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
A great fantastic experience, smooth ride and Irfan was very kind to answer questions and had a wonderful conversation.
Response from the owner · 9 months ago
Thank you for the wonderful feedback, Elijah. We pride ourselves on providing both a great experience and excellent service, so it’s rewarding to know Irfan made your trip memorable. We appreciate your support and hope to welcome you back for another smooth ride in the future.
A
Amber Chovanic5 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
My driver was awesome! I will be using your service again. Next trip is in May! He made us feel special and was very warm and friendly.
Response from the owner · 10 months ago
Thank you so much for taking the time to share your wonderful 5-star review! 🌟
We are absolutely thrilled to hear that your driver was awesome and made you feel special with their warm and friendly service. Providing that kind of experience is exactly what we strive for, and your feedback is a fantastic encouragement to our team and, especially, to your driver.
We can't wait to welcome you back for your next trip in May!
Best regards.
L
Libby Chapa5 reviewsiTotal number of Google reviews Libby has written across all businesses on Google Maps, not just this one.
Best ride I’ve had, ever. Thank you so much. You’ve earned my business going forward. Polite, clean, on time…perfect!
Response from the owner · 10 months ago
That is absolutely wonderful to hear, Pamela!
Thank you so much for taking the time to share such an enthusiastic review. Knowing that you consider it the "Best ride I've had, ever" and that you appreciated the politeness, cleanliness, and punctuality means the world to us.
We are delighted to have earned your business and look forward to providing you with more perfect experiences in the future!
Thank you again for your incredible feedback.
D
Derron Hunt6 reviewsiTotal number of Google reviews Derron has written across all businesses on Google Maps, not just this one.
Highly recommend Gwinnett Cab! Very professional and punctual. Communication was great throughout and the process was smooth from start to finish. Our driver Irfy was great! Will be using them again in the future.
Response from the owner · 11 months ago
Thank You for the Great Review!
Thank you so much for taking the time to share your fantastic experience!
We are delighted to hear that you highly recommend Gwinnett Cab - Airport Taxi Service and that your process was professional, punctual, and smooth from start to finish. Providing great communication is a top priority for us, and it sounds like we hit the mark!
We will be sure to pass along your kind words to Irfy—he is a valued member of our team!
We look forward to serving you again in the future!
Best regards.
