Tax preparation service · Oklahoma City, OK · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%86+22.4Value 15%100+15.2Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 40 document preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 54%
4.9★★★★★78 Google reviews · 3 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers generally praise the firm for knowledgeable staff who provide clear explanations, handle complex documents efficiently, and maintain a relaxed atmosphere without rushing clients. Many reviewers note the accuracy of the work and the willingness to answer questions about business steps, leading to repeat business. However, a few low-star reviews highlight difficulties reaching the office via phone or email after filing, as well as instances where final charges exceeded initial price quotes.
Google rating: 4.9 out of 5 from 78 reviews (97% five-star).
Reviews on this page: 78 Google reviews (66 with written comments, 3 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: July 27, 2026.
Service: Document Preparation Service serving Oklahoma City, Oklahoma.
Data from Google, last updated October 25, 2026.
Score profile vs other document preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDocument Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H & H Accounting and Tax Services LLP: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H & H Accounting and Tax Services LLP: 86/100 on this factor. Category median: 87.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H & H Accounting and Tax Services LLP: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H & H Accounting and Tax Services LLP: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
78 Google reviews we collected
4.9of 5
5 stars7697%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
96%praise
Praise8696%
Complaints44%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2191%
Reasonable29%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2629%
Speed & response1517%
Would recommend1517%
Quality & results1416%
Communication1011%
Honesty & trust78%
Price & value33%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her knowledge and expertise were immediately evident—she navigated our tax documents quickly and efficiently without ever making us feel rushed or confused.”
“Tax filing was quick and Holly was happy to answer all our questions.”
“I wish I could leave more than 5 stars as she and her team deserve more.”
“Will not use again.”
“She does a great job, I've been coming back for years”
“What really stood out was her ability to explain things clearly and keep everything organized while still moving at an impressive pace.”
“Professional service, honest recommendations on what to do for next year if you are cutting it close!”
“Kind and thorough, very reasonably priced.”
People customers mention
Holly13 reviews
Hattie5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H & H Accounting and Tax Services LLP for 6 kinds of job. Pick one to see what they paid and said.
KLocal Guide · 65 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
Impossible to reach. Won't answer emails. There was mistakes on my tax forms, but Hattie is not answering emails or phone calls. Very disappointing since I've used her for 3 years. I've been trying to reach someone since April.
Income tax return filingIncome tax return preparation
BenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Excellent service. Accurate and honest.
Holly is who helped me.
Fun/funny office vibe too.
Great priceIncome tax return filing
SeanLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Holly is by far the best accountant I have found in Oklahoma! Holly is patient and extremely knowledgeable. I have gone to Holly for several years, and she has always been able to fully answer my my questions.
Cecelia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Holly was great! Tax filing was quick and Holly was happy to answer all our questions. We'll be back next year for sure!
Great priceIncome tax return filing
CrystalLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We were both hesitant in filing this year because of special circumstances, but she was fast and easy and put our minds at ease!
Great priceIncome tax return filingIncome tax return preparation
Kim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Holly is the greatest. 2nd year with her and my business taxes and she is the one for me. Never feel like I'm rushed
Impossible to reach. Won't answer emails. There was mistakes on my tax forms, but Hattie is not answering emails or phone calls. Very disappointing since I've used her for 3 years. I've been trying to reach someone since April.
Services: Income tax return filing, Income tax return preparation
Response from the owner · 2 months ago
Hello! I'm so sorry you haven't been able to reach anyone! I haven't received anything, and if something is wrong with our boxes I need to contact our provider. May I call you tomorrow to get your tax issues settled and to figure out what is going on with the inbox? If that's okay, please reply with your last name so I can pull your contact information or call the office number at 405-618-0198. You can also email [email protected]. I apologize for the inconvenience and frustration this has caused! Thank you, Hattie
Purcell Family2 reviewsiTotal number of Google reviews Purcell has written across all businesses on Google Maps, not just this one.
Holly is by far the best accountant I have found in Oklahoma! Holly is patient and extremely knowledgeable. I have gone to Holly for several years, and she has always been able to fully answer my my questions.
Cecelia Wary2 reviewsiTotal number of Google reviews Cecelia has written across all businesses on Google Maps, not just this one.
We own Kinnett Plumbing &Services.
Before using holly we had someone else lined up, that we met through work. Long story short we set up with other tax prep person March 1st and we kept getting pushed off and the run around. Finally in late August a friend mentioned Holly. I immediately called and she told me to come in the next day and she would get it fixed up. Holly most definitely got us taken care of quick. Since then she has kept our books in order and all are tax prep.
She is always consulting with us and giving so much information. She supports small businesses more than most i would say. I personally believe that with Holly its not just a job, she does it with a passion and is always keeping us in the right direction. I wish I could leave more than 5 stars as she and her team deserve more. Dont be like us and go with the wrong person. Go to H&H Accounting first to be taken care of the right way.
