Lacey Baumer5 reviewsTotal number of Google reviews Lacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
- Price assessment: Great price
- Services: Tires
H & J Tire
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%21+1.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 166 Google reviews · 23 photos
96%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Oct 2026latest review
H & J Tire at a glance
Google reviewers rate H & J Tire 4.9 out of 5 based on 166 reviews, with the owner responding to 4% of them. Customers frequently describe the shop as punctual, professional, and honest, noting competitive pricing for tire replacements, brakes, and alignments. Recurring themes include friendly communication, efficient service times, and transparent recommendations that often result in lower costs than competitors. However, some low-star reviews criticize the shop for charging higher prices for minor repairs like tire patches and for perceived rudeness during interactions.
- Google rating: 4.9 out of 5 from 166 reviews (96% five-star).
- Reviews on this page: 166 Google reviews (135 with written comments, 7 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: October 10, 2026.
- Service: Tire Shop serving Novato, California.
Data from Google, last updated October 25, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H & J Tire: 87/100 on this factor. Category median: 83.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H & J Tire: 81/100 on this factor. Category median: 81.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H & J Tire: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H & J Tire: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H & J Tire: 21/100 on this factor. Category median: 34.D
21
Bar = this company · dark tick = category median.
Star ratings
166 Google reviews we collected
- 5 stars16096%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star42%
Praise vs complaints
Phrases our text analysis found in 135 written reviews
- Praise25397%
- Complaints93%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2576%
- Reasonable721%
- Overpriced13%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6424%
- Price & value5421%
- Speed & response5019%
- Honesty & trust3212%
- Would recommend3112%
- Quality & results2710%
- Communication42%
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I sincerely recommend coming here if you want fast professional service.”
“…had one of his workers worked on it, at the end he approached me very rude that I owe him 50 for the service because he did his part in patching the l…”
“Good service, my tires were replaced fast and fair price.”
“Not affordable at all and they take too much time for very small repairs.”
“Every single time: fast, quality work, fair pricing, and no shady upsells or “surprise” add-ons.”
“Honest, knowledgeable, zero BS, and they actually treat you like a human instead of a walking invoice.”
“After being told by a competitor that I needed two tires, I went fo H&J Tire for a second opinion as they had been highly recommended.”
“…ince a bought the tires with them, I went with them because somebody recommend them, but for now on I will never go back.…”
“I have been going to H&J Tires for over 15 years, and Chris and his team have consistently provided outstanding service.”
“They take the time to clearly explain what needs to be done, answer any questions, and make sure you understand your options.”
People customers mention
- Chris 21 reviews
- Dennis 6 reviews
- Rafael 5 reviews
- Phil 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H & J Tire for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★
Friendly, knowledgeable , and priced a couple of sets of tires at very competitive prices. Had a nail in my tire that needed to be fixed. Since I moved was also looking to find another tire shop. They helped me with the tire patch on the spot, took about 10-12 minutes. I had several patches done before ranging…
OverpricedTiresGeneral repairs
KennethLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely the best service I’ve ever gotten at a tire shop. They had to collect all seven of the legendary dragon balls for me to leave the shop because it’s the service was that good!
Dylan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I sincerely recommend coming here if you want fast professional service. Both the advisors on the phone and at the front desk in personal were awesome. Super cool guys who are professional and fast and know what they are doing. I got all new tires with them and will be back in 5k miles for some more maintenance!!!
Great priceTiresSteering & suspension repair
AdamLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Got a better price for a new set of tires for our Subaru by a substantial margin. Pretty fast for a walk-in too.
Great priceTires
Ronne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They are so amazing and always fast and thorough!!! I am treated like family!! I highly recommend H & J Tire
TiresWheel alignment
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Accommodating and good prices. I got a tire and everyone is very friendly. Will be returning here in the future.
Reasonable priceTires
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 38 | — |
| Wheel alignment | 17 | — |
| Brakes | 12 | — |
| Steering & suspension repair | 10 | — |
| General repairs | 6 | — |
| Auto engine diagnostic | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 166 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Gautham Iyer14 reviewsTotal number of Google reviews Gautham has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest customer service on the planet! Kind, knowledgeable and friendly.
- Price assessment: Great price
- Services: Tires
Ken Frankel5 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, knowledgeable , and priced a couple of sets of tires at very competitive prices. Had a nail in my tire that needed to be fixed. Since I moved was also looking to find another tire shop. They helped me with the tire patch on the spot, took about 10-12 minutes. I had several patches done before ranging from $20-$35. They charged $50. May have a minimum charge which they may want to reconsider.... When i pay $250 - $300 hour for a tire patch my trust is broken, so sorry to say no coming back.
- Price assessment: Overpriced
- Services: Tires, General repairs
Kenneth ReevesLocal Guide · 17 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely the best service I’ve ever gotten at a tire shop. They had to collect all seven of the legendary dragon balls for me to leave the shop because it’s the service was that good!
Dylan Jones4 reviewsTotal number of Google reviews Dylan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI sincerely recommend coming here if you want fast professional service. Both the advisors on the phone and at the front desk in personal were awesome. Super cool guys who are professional and fast and know what they are doing. I got all new tires with them and will be back in 5k miles for some more maintenance!!!
- Price assessment: Great price
- Services: Tires, Steering & suspension repair
Adam CLocal Guide · 23 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot a better price for a new set of tires for our Subaru by a substantial margin. Pretty fast for a walk-in too.
- Price assessment: Great price
- Services: Tires
Ronne Mcnamee3 reviewsTotal number of Google reviews Ronne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are so amazing and always fast and thorough!!! I am treated like family!! I highly recommend H & J Tire
- Services: Tires, Wheel alignment
Nadav RamanLocal Guide · 35 reviewsTotal number of Google reviews Nadav has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you H & J tire. These guys are really great.
Eddiejr Zepeda1 reviewTotal number of Google reviews Eddiejr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service, my tires were replaced fast and fair price.
Melissa Canas3 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAccommodating and good prices. I got a tire and everyone is very friendly. Will be returning here in the future.
- Price assessment: Reasonable price
- Services: Tires
Business details
- Address: 160 Bellam Blvd, San Rafael, CA 94901
- Phone: (415) 457-2952
- Website: hnjtire.com
- Service area: Novato, CA