Analyzing 6,666,4966.7M ReviewsFor 18,67318.7K Experts

Experts Reviews · Company report
H & J Tire logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%21+1.5Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

H & J Tire

Novato, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 78 tire shops · 4.9★ from 166 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H & J Tire is better than 87% of tire shops.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H & J Tire is better than 81% of tire shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H & J Tire is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H & J Tire is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H & J Tire is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H & J Tire is better than 21% of tire shops.D
21

Reviews for your job

Customers hired H & J Tire for 6 kinds of job.

H & J Tire for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Steering & suspension repair”

Dylan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I sincerely recommend coming here if you want fast professional service. Both the advisors on the phone and at the front desk in personal were awesome. Super cool guys who are professional and fast and know what they are doing. I got all new tires with them and will be back in 5k miles for some more maintenance!!!

Customer photo from Dylan's reviewCustomer photo from Dylan's review
Great priceTiresSteering & suspension repair
Canine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

⭐️⭐️⭐️⭐️⭐️ If you’re not going to H&J Tire San Rafael, you’re going to the wrong place. Plain and simple. Chris, Phil, and the whole crew are the kind of people you hope to find in the auto world but rarely do. Honest, knowledgeable, zero BS, and they actually treat you like a human instead of a walking invoice.…

Customer photo from Canine's reviewCustomer photo from Canine's reviewCustomer photo from Canine's reviewCustomer photo from Canine's review
Great priceTiresSteering & suspension repairWheel alignment
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

H&J Tire has taken care of my trucks, my modern vehicles, and my Classic Mustangs since 1986. I trust them to do the best work for a fair price every single time. Brakes, tires, suspension, and if you ask nicely, even the occasional custom work.

Customer photo from Brian's review
TiresSteering & suspension repairGeneral repairs
Bruce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been doing business with Dennis, his son Chris and the fantastic team at H&J Tire for over 20 years. I cannot recommend them enough. Highest quality service with the best prices make for an excellent value. I always enjoy seeing them, they live their families values everyday.

Great priceTiresSteering & suspension repairGeneral repairs
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have been an H&J Tire customer for years. Dennis and Cris are both fantastic. Their pricing is very competitive and their customer service is exceptional. I would recommend them and do recommend them to all of my friends and all of my business acquaintances. They are fantastic. You should go check them out!

Great priceTiresSteering & suspension repairWheel alignment
Marcus4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

It is rare to find a shop that combines top-tier technical expertise with old-school integrity. I’m very particular about who touches my cars, and the team at H&J Tire has earned my total trust. Chris and his father Dennis have been managing my fleet for years now, and their level of professionalism is unmatched.…

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Dane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I’ve been coming to H&J Tire for years, and they’ve never let me down. The service is always fast, honest, and friendly. The team knows their stuff, treats customers with respect, and consistently delivers great work at fair prices. Highly recommend!

TiresSteering & suspension repairAuto engine diagnostic
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've used H & J tires on several occasions. I would highly recommend. Great, personalized service, always a great explanation of issues. I've dealt with Chris, who is so personable and I always feel confident that I'm getting the best price/service possible.

Great priceTransmissionTiresSteering & suspension repair
Jenaye3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

H & J tires is the only place our family goes to for our families tire needs! All of our experiences with this business have been fantastic! The owner Chris is incredibly personable and friendly. Would highly recommend them!

TiresSteering & suspension repairWheel alignment
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris and his team are great! Always super helpful and trustworthy! Would highly recommend if you want honest and professional service!

Great priceTiresSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Tires38—
Wheel alignment17—
Brakes12—
Steering & suspension repair10—
General repairs6—
Auto engine diagnostic2—

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