Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
H&R Block logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%89+12.6Replies to reviews 7%59+4.2Craft & service penalty85−1.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

H&R Block

Pooler, GA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 125 tax preparation services · 4.8★ from 167 Google reviews

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Report card

Percentile vs other tax preparation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block is better than 83% of tax preparation services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block is better than 74% of tax preparation services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block is better than 85% of tax preparation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block is better than 89% of tax preparation services.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block is better than 100% of tax preparation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block is better than 59% of tax preparation services.C
59

Reviews for your job

Customers hired H&R Block for 4 kinds of job.

H&R Block for income tax return filing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Income tax return filing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Income tax return filing” · showing 20

Vilma8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Teresa was absolutely amazing! She was professional, patient, knowledgeable, and genuinely cared about making sure everything was handled correctly. She took the time to answer my questions, explain things clearly, and make what can be a stressful process feel so much easier. It’s not often you find someone who goes…

Reasonable priceTax AccountingIncome tax return filingIncome tax return preparation
Cindy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Lisa Duncan was amazing!

Income tax return filing
Kin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very efficient and quick! Mrs. Duncan was very knowledgeable and even took time to address a concern that a family member had! I was very satisfied and thankful for her to do my taxes! We’ll definitely return and recommend the H&R in Pooler!

Reasonable priceIncome tax return filing
ConnieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service as always with H&R Block.

Reasonable priceIncome tax return filingIncome tax return preparation
KissyLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jean is wonderful, friendly and knowledgeable. Thank you for your help.

Reasonable priceIncome tax return filingIncome tax return preparationTax planning
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My experience at HR Block was outstanding. Ms. Jean was exceptional, patient, and very professional throughout the entire process. She is very knowledgeable and took the time to answer all of my questions while making sure I understood everything clearly. Her attention to detail and willingness to help made the…

Income tax return filing
Carlos6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had the pleasure of working with Gene Williams for my tax preparation, and I couldn't be happier with the experience. Gene was incredibly patient and guided me through every step of the process, ensuring that all my paperwork was in order. Her friendly demeanor made the experience much more enjoyable. I highly…

Tax AccountingIncome tax return filingIncome tax return preparation
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I did my tax return with Jean Williams. She was very helpful and professional.

Reasonable priceIncome tax return filing
daneele13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

MS Cherrie was amazing fast and efficient

Great priceIncome tax return filing
Katelyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Teresa was fantastic and very helpful! highly recommend her for your tax services

Reasonable priceIncome tax return filingIncome tax return preparation
Brittany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Gwen is absolutely amazing! She is always professional, knowledgeable, and efficient. She truly makes my tax process easy and stress-free every single year. She explains everything clearly, stays organized, and makes sure I understand what’s going on. I really appreciate her attention to detail and how smoothly she…

Reasonable priceTax problem consultingTax AccountingIncome tax return filing
Ashley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jean is great!!!

Great priceIncome tax return filing
Young1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great and quick experience really appreciated her service.

Reasonable priceIncome tax return filing
JOCRIS1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

DD Seckinger is always GREAT!!!

Reasonable priceIncome tax return filing
Davon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jean was awesome!!!

Great priceIncome tax return filingIncome tax return preparation
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mrs.Gwendolyn, was excellent and she was very knowledgeable and.infomative with breaking everything down and just all around awesome. HiGHLY RECOMMEND!!!

Reasonable priceIncome tax return filing
Jarvis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service! Jean Williams made the whole experience fun and effortless. Highly recommend.

Reasonable priceIncome tax return filingIncome tax return preparation
Steven6 months ago★★★★★

Rating only, no written review.

Great priceIncome tax return filing
Arjenis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceIncome tax return filingIncome tax return preparation
Gekyoz8 months ago★★★★★

Rating only, no written review.

Great priceIncome tax return filing

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 65%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Income tax return filing21—
Income tax return preparation11—
Tax Accounting6—
Business tax services2—

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