Tax preparation service · Pooler, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%89+12.6Replies to reviews 7%59+4.2Craft & service penalty85−1.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 125 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.8★★★★★167 Google reviews · 16 photos
91%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H&R Block in Pooler, GA, 4.8 out of 5 based on 167 reviews, with the owner responding to 36 percent of them. Customers frequently praise staff for being professional, patient, and knowledgeable, noting that they explain tax details clearly and handle appointments efficiently. Positive feedback highlights friendly service and helpful guidance during the preparation process. However, some lower-rated reviews criticize the cost as expensive and describe instances where filing errors led to significant financial issues or where appointment wait times were longer than expected.
Google rating: 4.8 out of 5 from 167 reviews (91% five-star).
Reviews on this page: 167 Google reviews (138 with written comments).
Owner responses: the business replied to 36% of reviews.
Most recent review: October 15, 2026.
Service: Tax Preparation Service serving Pooler, Georgia.
Data from Google, last updated October 28, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 83/100 on this factor. Category median: 91.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 74/100 on this factor. Category median: 87.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 85/100 on this factor. Category median: 99.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 59/100 on this factor. Category median: 59.C
59
Bar = this company · dark tick = category median.
Star ratings
167 Google reviews we collected
4.8of 5
5 stars15291%
4 stars53%
3 stars21%
2 stars32%
1 star53%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
95%praise
Praise11595%
Complaints65%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price727%
Reasonable1765%
Overpriced14%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5243%
Quality & results2017%
Speed & response2017%
Communication108%
Would recommend87%
Honesty & trust65%
Price & value54%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was professional, patient, knowledgeable, and genuinely cared about making sure everything was handled correctly.”
“Her attention to detail and willingness to help made the experience smooth and stress-free.”
“She is always professional, knowledgeable, and efficient.”
“She took the time to answer my questions, explain things clearly, and make what can be a stressful process feel so much easier.”
“I’m so grateful for her help and couldn’t recommend her enough.”
“I highly recommend her to anyone looking for a reliable and trustworthy tax professional.”
“I don’t believe the experience was worth the money.”
“Very expensive”
People customers mention
Teresa5 reviews
Williams5 reviews
Katamura5 reviews
Jean3 reviews
Mieko3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 4 kinds of job. Pick one to see what they paid and said.
VVilma8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Teresa was absolutely amazing! She was professional, patient, knowledgeable, and genuinely cared about making sure everything was handled correctly. She took the time to answer my questions, explain things clearly, and make what can be a stressful process feel so much easier. It’s not often you find someone who goes…
DDiana4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
HR block filed my taxes wrong in Savannah and now the IRS is coming back to me that i owe $166k. This is unacceptable and ridiculous im going to sue HR block as I should not be responsible for paying this back since I went to them to help me with my taxes as I sold a home so I thought the professionals would file it…
KKin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Very efficient and quick! Mrs. Duncan was very knowledgeable and even took time to address a concern that a family member had! I was very satisfied and thankful for her to do my taxes! We’ll definitely return and recommend the H&R in Pooler!
Reasonable priceIncome tax return filing
SStephanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My experience at HR Block was outstanding. Ms. Jean was exceptional, patient, and very professional throughout the entire process. She is very knowledgeable and took the time to answer all of my questions while making sure I understood everything clearly. Her attention to detail and willingness to help made the…
Income tax return filing
CCarlos6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had the pleasure of working with Gene Williams for my tax preparation, and I couldn't be happier with the experience. Gene was incredibly patient and guided me through every step of the process, ensuring that all my paperwork was in order. Her friendly demeanor made the experience much more enjoyable. I highly…
AAshleigh6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jean is amazing, even when we weren't as prepared as we thought we were! Seriously though, so great and helped us a lot.
Teresa was absolutely amazing! She was professional, patient, knowledgeable, and genuinely cared about making sure everything was handled correctly. She took the time to answer my questions, explain things clearly, and make what can be a stressful process feel so much easier. It’s not often you find someone who goes above and beyond and makes you feel confident that you’re in good hands. I’m so grateful for her help and couldn’t recommend her enough. H&R Block is lucky to have her, and I will definitely be coming back to Teresa in the future!
Price assessment: Reasonable price
Services: Tax Accounting, Income tax return filing, Income tax return preparation, Business tax services
Response from the owner · a week ago
Hi Vilma, thank you for your feedback! We're delighted to hear that you had a great experience with us and that our team was helpful during your visit. Your satisfaction is our priority, and we appreciate your business. We look forward to serving you again next tax season!
C
Cindy Miletich12 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Dear Cindy, thank you for your positive feedback! We're happy to hear that you had a great experience at H&R Block. Your feedback motivates us to continue delivering excellent service, and we can't wait to see you again soon!
D
Diana4 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
HR block filed my taxes wrong in Savannah and now the IRS is coming back to me that i owe $166k. This is unacceptable and ridiculous im going to sue HR block as I should not be responsible for paying this back since I went to them to help me with my taxes as I sold a home so I thought the professionals would file it correctly. Guess not and this is what i usually do my taxes myself.
Response from the owner · a week ago
Diana, we apologize for the experience you had at our Savannah office. Your feedback is important to us, and we’re committed to addressing the issue. Please contact our support team at 1-800-472-5625 so we can resolve this matter and improve your experience.
C
Constance Howard M.Ed.4 reviewsiTotal number of Google reviews Constance has written across all businesses on Google Maps, not just this one.
Very professional, courteous and excellent customer service.
Price assessment: Reasonable price
Services: IRS audit representation
Response from the owner · 6 months ago
Dear Constance, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
D
Daniel Hiester4 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Hi Daniel, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
K
Kin Okami4 reviewsiTotal number of Google reviews Kin has written across all businesses on Google Maps, not just this one.
Very efficient and quick! Mrs. Duncan was very knowledgeable and even took time to address a concern that a family member had! I was very satisfied and thankful for her to do my taxes! We’ll definitely return and recommend the H&R in Pooler!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Kin, we're so happy to hear you had a great experience with us and that you feel your tax pro Mrs. Duncan was amazing. (We think so too!) We appreciate your business and look forward to seeing you again next tax season!
C
Connie Brown-KnappLocal Guide · 28 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Jean is wonderful, friendly and knowledgeable. Thank you for your help.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation, Tax planning
Response from the owner · 6 months ago
Hello Kissy, thank you for your review! We're so glad to hear that you had a great experience with us and that Jean provided excellent service. We share your sentiments about Jean—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
D
Demetrysean Lewis5 reviewsiTotal number of Google reviews Demetrysean has written across all businesses on Google Maps, not just this one.
Jean Williams did an amazing job. Thank you again. See you next year!!
Response from the owner · 7 months ago
Hi Demetrysean, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Jean Williams exceeded your expectations. We agree that Jean Williams is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
S
Stephanie Joseph4 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
My experience at HR Block was outstanding. Ms. Jean was exceptional, patient, and very professional throughout the entire process. She is very knowledgeable and took the time to answer all of my questions while making sure I understood everything clearly. Her attention to detail and willingness to help made the experience smooth and stress-free. I truly appreciate her dedication and excellent customer service. She is definitely a valuable asset to the HR Black team.
Services: Income tax return filing
Response from the owner · 7 months ago
Dear Stephanie, thank you for your review! We're delighted to hear that you had a great experience with Ms. Jean. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Ms. Jean was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
