Tax preparation · Pooler, GA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%79+19.2Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#80 of 125 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.8★★★★★182 Google reviews · 5 photos
90%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jackson Hewitt Tax Service in Pooler, GA, 4.8 out of 5 based on 182 reviews, with the owner responding to 85% of them. Customers frequently praise the staff for being friendly, patient, and knowledgeable, noting that complex tax returns are often completed quickly and efficiently. Positive feedback highlights the ease of the process, clear communication of details, and the convenience of the location. However, a recurring criticism involves unexpected additional service fees added to the base price, while a few low-star reviews mention instances of unprofessional behavior or missed appointments.
Google rating: 4.8 out of 5 from 182 reviews (90% five-star).
Reviews on this page: 182 Google reviews (119 with written comments, 1 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: April 14, 2026.
Service: Tax Preparation Service serving Pooler, Georgia.
Data from Google, last updated October 28, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: satisfaction.
Jackson Hewitt Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jackson Hewitt Tax Service: 77/100 on this factor. Category median: 91.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jackson Hewitt Tax Service: 79/100 on this factor. Category median: 87.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jackson Hewitt Tax Service: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
182 Google reviews we collected
4.8of 5
5 stars16390%
4 stars95%
3 stars21%
2 stars11%
1 star74%
Praise vs complaints
Phrases our text analysis found in 119 written reviews
96%praise
Praise11596%
Complaints54%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price222%
Reasonable667%
Overpriced111%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6252%
Speed & response2218%
Quality & results1916%
Communication76%
Would recommend76%
Price & value22%
Honesty & trust11%
What customers talk about
We read 119 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly service and my complicated taxes were completed quickly.”
“Terrible and unprofessional service!”
“Miss Lorri helped me today and she was quick and patient and Got the job done”
“DID AN AMAZING JOB SHE WAS VERY PATIENT AND SHE WAS THE ONLY ONE WORKING THAT DAY ASIDE FROM THE RECEPTIONIST MISS YOLANDA.”
“Terrible attitude and i been dealing with Jackson Hewitt in statesboro and vidalia for going on 8 years and this place is rudeeeeeeee”
“They have always been straight up with me and explained everything to me so I understood exactly what I was to expect.”
“Highly recommended and book an appointment instead of walking in, it's a much quicker process.”
“They will make sure your taxes are filed in a reasonable amount of time.”
“JH has been doing my taxes for the last 2 years and I will always return every year because I trust their services in Pooler!”
People customers mention
Denise16 reviews
Tammy10 reviews
Jordan8 reviews
Sue5 reviews
Green4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jackson Hewitt Tax Service for 2 kinds of job. Pick one to see what they paid and said.
TTASMIN2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great Location!!
Very Detailed information and Help understanding Your Return..
Ccarnell2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
It was a very good day and I’m sure it will get better if it could get any better, but I enjoy working with your preparer to get the best results for me. Thank you, Carnell Middleton
RReginaLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
I've been with Jackson Hewitt for years. I'm comfortable with the process and associates. Ernie was awesome and helpful and patient. Thank you so much 👍 in Pooler Georgia
OverpricedIncome tax return filing
SShannon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
My taxes were done fast and convenient. My tax preparer was very knowledgeable and I always look forward to going to the Pooler, Ga location!
VViann6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Good services been with them for 6 years now and no one has ever gave me a problem. Miss Lorri helped me today and she was quick and patient and Got the job done
HHazelLocal Guide · 72 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They have always been straight up with me and explained everything to me so I understood exactly what I was to expect. They have always been professional and decreat.
Great Location!!
Very Detailed information and Help understanding Your Return..
Response from the owner · 6 months ago
Tasmin, thank you for taking the time to leave an outstanding rating for your local office! 😍 Please send your friends & family our way with a referral, we'd love to exceed their expectations too! We look forward to your next visit with us, and appreciate the opportunity to assist with your tax preparation needs! - Siloam, Jackson Hewitt Care Team
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Joseph Justice10 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Very friendly service and my complicated taxes were completed quickly.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · a year ago
It’s wonderful to hear that you received very friendly service and your complicated taxes were completed quickly, John. Your feedback is greatly appreciated. We’re always here when you need us! – Karla, Jackson Hewitt Care Team
C
carnell middleton2 reviewsiTotal number of Google reviews carnell has written across all businesses on Google Maps, not just this one.
It was a very good day and I’m sure it will get better if it could get any better, but I enjoy working with your preparer to get the best results for me. Thank you, Carnell Middleton
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
So great to hear this, Carnell!
We’re thrilled to know your visit was such a good one and that you enjoy working with your preparer to get the best results possible. That level of trust and confidence means a lot to us. Thanks for sharing your experience, and feel free to pass it along to friends and family!
We look forward to welcoming you back next season.
–Barbara, Jackson Hewitt Care Team
T
Tami Smith3 reviewsiTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
We love the great feedback, thank you Tami! 😍 If your friends or family need tax preparation taken care of, please refer them our way, we'd love to exceed their expectations too! Your kudos are greatly appreciated, and we're looking forward to future visits with you!💙 - Jen, Jackson Hewitt Care Team
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Kathryn Washington2 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Hi Kathryn. Thank you for the positive review! We’re so glad we could make your experience smooth and stress-free. If you ever need assistance with your taxes again, our team is always here to help. We look forward to seeing you next time! -Siloam, Jackson Hewitt Care Team
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Regina StylesLocal Guide · 58 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
I've been with Jackson Hewitt for years. I'm comfortable with the process and associates. Ernie was awesome and helpful and patient. Thank you so much 👍 in Pooler Georgia
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · a year ago
We're so very grateful for the 5 star review, Regina! Knowing that you received every ounce of quality service that you needed simply warms our hearts. It's fantastic that you're comfortable with your return process! Please know that your loyalty as a longtime client is the best reward we can ask for. If you haven't already, we ask that you consider recommending your friends and family to the office, so they can have the same assurance that their tax needs are taken care of! Have an amazing day! -Carrisa, Jackson Hewitt Care Team
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Shannon Stanley2 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Awesome Team, they were patient.This location everyone is polite.
Response from the owner · 10 months ago
Hello Myeshia, We appreciate your kind words and are thrilled you had a great experience with us. At Jackson Hewitt, we work hard to make tax season easy, and it’s wonderful to hear we delivered. Don’t hesitate to reach out if you need us again! - Siloam, Jackson Hewitt Care Team
V
Viann Benton6 reviewsiTotal number of Google reviews Viann has written across all businesses on Google Maps, not just this one.
Good services been with them for 6 years now and no one has ever gave me a problem. Miss Lorri helped me today and she was quick and patient and Got the job done
Response from the owner · 10 months ago
Viann, thank you for being a loyal client for six years! We’re thrilled that Miss Lorri provided quick and patient service. We appreciate your trust this tax season! – Karla, Jackson Hewitt Care Team
