Tax preparation service · Vineland, NJ · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%50+3.5Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#105 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.8★★★★★232 Google reviews · 9 photos
87%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H&R Block in Vineland 4.8 out of 5 based on 232 reviews, with the owner responding to a quarter of them. Customers frequently praise the staff for being friendly, knowledgeable, and efficient, noting that preparers explain complex tax issues clearly and help maximize refunds. Many clients mention long-term loyalty to specific employees who provide consistent, comfortable service. Criticism centers on high fees for simple returns, while some low-star reviews describe rude customer service, scheduling errors, and preparers who appeared uninformed or provided incorrect guidance.
Google rating: 4.8 out of 5 from 232 reviews (87% five-star).
Reviews on this page: 232 Google reviews (198 with written comments).
Owner responses: the business replied to 25% of reviews.
Most recent review: April 15, 2026.
Service: Tax Preparation Service serving Vineland, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 82/100 on this factor. Category median: 90.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 82/100 on this factor. Category median: 86.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 85/100 on this factor. Category median: 99.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 50/100 on this factor. Category median: 63.C
50
Bar = this company · dark tick = category median.
Star ratings
232 Google reviews we collected
4.8of 5
5 stars20187%
4 stars188%
3 stars52%
2 stars21%
1 star63%
Praise vs complaints
Phrases our text analysis found in 198 written reviews
99%praise
Praise14299%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price947%
Reasonable947%
Overpriced00%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8056%
Speed & response2417%
Quality & results1813%
Communication96%
Would recommend86%
Price & value32%
Honesty & trust21%
What customers talk about
We read 198 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always professional and helpful with anything I need with my taxes.”
“And I’ve been having the same agent for years and she get’s me in and out quickly.”
“Wanda, especially, is wonderful, professional, and thorough.”
“…d for the most part money coming back and the one year we didn't she explained why and we got to taken care of.…”
“I recommend her to anyone in need of the best professional help.”
“It was fast, easy, and affordable.”
“Very helpful,informative and upfront with everything.”
People customers mention
Cruz6 reviews
Charlene3 reviews
Carlton3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 4 kinds of job. Pick one to see what they paid and said.
TTjLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
If you need your taxes done you have to go see Charlene she's the best been going to her for over 10 years and continue to do so. She makes you feel like family and is very accurate and gives you an explanation for whatever your question may be that is accurate and truthful and we've never had an issue and we will…
Reasonable priceIncome tax return filing
KKevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Been going to this location for the past few years. Always professional and helpful with anything I need with my taxes. Very quick with filing them too! Always painless!
Great priceIncome tax return filing+ Professionalism
SSheila3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The Millville location was so very helpful, we seen Craig Beckesh and we was very kind, and patient: he really went above and beyond for us. We will be back for sure :)
BBrian3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
My tax lady is fabulous makes you feel comfortable and confident. 100% pleased!!
Great priceTax Accounting
SShanita2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Lisa C was amazing she answered all of my questions and broke it down so I can understand everything.
Great priceIncome tax return filing
MMrLocal Guide · 232 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Brian Carlton is AMAZING. He is professional, explains things for us not so tax smart people, offers services and is always polite. I highly recommend him. I won't go to anyone else. Thanks BRIAN!
Dear Karen, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Dorothy provided exceptional service. We couldn't agree more—Dorothy is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!
T
Tj MainieroLocal Guide · 61 reviewsiTotal number of Google reviews Tj has written across all businesses on Google Maps, not just this one.
If you need your taxes done you have to go see Charlene she's the best been going to her for over 10 years and continue to do so. She makes you feel like family and is very accurate and gives you an explanation for whatever your question may be that is accurate and truthful and we've never had an issue and we will always had for the most part money coming back and the one year we didn't she explained why and we got to taken care of.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Tj, we’re so happy to hear you had a great experience with us and that your tax pro Charlene was helpful. We appreciate your business and look forward to seeing you again next tax season!
O
Olivia Herchelroth4 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Hi Olivia, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Lisa was amazing in assisting you. We absolutely agree—Lisa is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
K
Kevin Creamer2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Been going to this location for the past few years. Always professional and helpful with anything I need with my taxes. Very quick with filing them too! Always painless!
Price assessment: Great price
Positive: Professionalism
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Kevin, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
S
Sheila Clark3 reviewsiTotal number of Google reviews Sheila has written across all businesses on Google Maps, not just this one.
The Millville location was so very helpful, we seen Craig Beckesh and we was very kind, and patient: he really went above and beyond for us. We will be back for sure :)
Response from the owner · 7 months ago
Hello Sheila, thank you for your review! We're so glad to hear that you had a great experience with us and that Craig Beckesh provided excellent service. We share your sentiments about Craig Beckesh—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
B
Brian Wyatt3 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
My tax lady is fabulous makes you feel comfortable and confident. 100% pleased!!
Price assessment: Great price
Services: Tax Accounting
Response from the owner · 8 months ago
Brian, we're so happy to hear you had a great experience with us and that you feel your tax pro tax lady was amazing. (We think so too!) We appreciate your business and look forward to seeing you again next tax season!
S
Shanita Scruggs2 reviewsiTotal number of Google reviews Shanita has written across all businesses on Google Maps, not just this one.
Lisa C was amazing she answered all of my questions and broke it down so I can understand everything.
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 8 months ago
Hi Shanita, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Lisa C exceeded your expectations. We agree that Lisa C is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
S
Stefanie Koos3 reviewsiTotal number of Google reviews Stefanie has written across all businesses on Google Maps, not just this one.
Services: Income tax return filing, Income tax return preparation
Response from the owner · 8 months ago
Dear Stefanie, thank you for your review! We're delighted to hear that you had a great experience with Lisa. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Lisa was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
R
Robert Patton5 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Wanda crear is an excellent tax preparer .very informative and helpful 😁😁😁
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 8 months ago
Dear Robert, thank you for your review! We're delighted to hear that you had a great experience with Wanda crear. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Wanda crear was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
M
Mr LLocal Guide · 232 reviewsiTotal number of Google reviews Mr has written across all businesses on Google Maps, not just this one.
Brian Carlton is AMAZING. He is professional, explains things for us not so tax smart people, offers services and is always polite. I highly recommend him. I won't go to anyone else. Thanks BRIAN!
Response from the owner · 8 months ago
Mr, we’re so happy to hear you had a great experience with us and that your tax pro Brian Carlton was helpful. We appreciate your business and look forward to seeing you again next tax season!
