Tax preparation service · Vineland, NJ · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%88+21.3Value 14%98+13.9Replies to reviews 7%63+4.5Craft & service penalty68−3.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.8★★★★★77 Google reviews · 11 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the friendly staff, professional communication, and thorough explanations provided during tax preparation. Many reviewers highlight the efficient service and express intent to return annually for their tax needs. However, a small number of low-star reviews criticize the pricing as expensive and mention negative interactions with management, indicating that experiences can vary.
Google rating: 4.8 out of 5 from 77 reviews (90% five-star).
Reviews on this page: 77 Google reviews (64 with written comments).
Owner responses: the business replied to 36% of reviews.
Most recent review: April 15, 2026.
Service: Tax Preparation Service serving Vineland, New Jersey.
Data from Google, last updated November 6, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 87/100 on this factor. Category median: 90.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 88/100 on this factor. Category median: 86.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 68/100 on this factor. Category median: 99.B
68
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 63/100 on this factor. Category median: 63.B
63
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
4.8of 5
5 stars6990%
4 stars45%
3 stars11%
2 stars00%
1 star34%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
98%praise
Praise4598%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price427%
Reasonable1173%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1941%
Communication920%
Quality & results817%
Speed & response511%
Would recommend49%
Price & value12%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“H&R Block has been vary helpful in the many years I have come in here”
“Excellent communication and professional work ethics.”
“Excellent service.”
“Nice people and easy and fast fill very profesional and friendly”
“I would recommend them to all of my friends and family”
“The people was nice but the price is steep”
People customers mention
Gomez4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 5 kinds of job. Pick one to see what they paid and said.
WWilliam1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
H&R Block has been vary helpful in the many years I have come in here
I would recommend them to all of my friends and family
Reasonable priceIncome tax return filing
CCarlos8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Excellent communication and professional work ethics. Positive atmosphere. Damaris Gomez always knows how to do her job in a professional manner.
Reasonable priceTax problem consultingTax AccountingIncome tax return filing
DDamariz5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
A pleasure to work with my tax pro. I have been coming to HRBlock for many years. Excellent service.
Reasonable priceTax problem consultingTax AccountingIncome tax return filing
HHailey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
They are the sweetest people ever! It was my 1 time doing taxes and they were so patient and understanding and they are so helpful they explained everything to me and made doing taxes so easy to do!!!! Wilma Cicchino is the best she was so nice and helpful help me with everything she’s was the sweetest!!
BBitry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Mi primera vez y el trato fue muy bueno. Excelente porque explican muy bien todo.
Reasonable priceTax problem consultingTax AccountingIncome tax return filing
JJean7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Damariez Gomez was so kind. Her Customer Service skills were excellent. She was very informative and explained everything very throughly. I would recommend HR Blick to everyone. All the staff and office manager were very helpful and the office was very clean.
H&R Block has been vary helpful in the many years I have come in here
I would recommend them to all of my friends and family
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi William, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
C
Carlos Santiago8 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Excellent communication and professional work ethics. Positive atmosphere. Damaris Gomez always knows how to do her job in a professional manner.
Price assessment: Reasonable price
Services: Tax problem consulting, Tax Accounting, Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hi Carlos, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Damaris Gomez was amazing in assisting you. We absolutely agree—Damaris Gomez is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
H
hannah marcellina14 reviewsiTotal number of Google reviews hannah has written across all businesses on Google Maps, not just this one.
Hello Hannah, thank you for your review! We're so glad to hear that you had a great experience with us and that Damaris provided excellent service. We share your sentiments about Damaris—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
K
kyle sauer1 reviewiTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
Hi Kyle, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Damariz exceeded your expectations. We agree that Damariz is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
D
Damariz Gomez5 reviewsiTotal number of Google reviews Damariz has written across all businesses on Google Maps, not just this one.
A pleasure to work with my tax pro. I have been coming to HRBlock for many years. Excellent service.
Price assessment: Reasonable price
Services: Tax problem consulting, Tax Accounting, Income tax return filing, Income tax return preparation, Tax planning, Business tax services, Payroll support, Service not listed
Response from the owner · 7 months ago
Damariz, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
H
Hailey Adams2 reviewsiTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
They are the sweetest people ever! It was my 1 time doing taxes and they were so patient and understanding and they are so helpful they explained everything to me and made doing taxes so easy to do!!!! Wilma Cicchino is the best she was so nice and helpful help me with everything she’s was the sweetest!!
Response from the owner · 7 months ago
Dear Hailey, thank you for your review! We're delighted to hear that you had a great experience with Wilma Cicchino. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Wilma Cicchino was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
S
Samantha Tiedman2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Great experience! Always feel secured that my stuff is in good hands.
Price assessment: Reasonable price
Response from the owner · 8 months ago
Hi Samantha, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
B
Bitry Roman1 reviewiTotal number of Google reviews Bitry has written across all businesses on Google Maps, not just this one.
Mi primera vez y el trato fue muy bueno. Excelente porque explican muy bien todo.
Price assessment: Reasonable price
Services: Tax problem consulting, Tax Accounting, Income tax return filing, Income tax return preparation, Tax planning
Response from the owner · 8 months ago
Hello Bitry, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
E
Elizabeth Roman2 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Services: Tax problem consulting, Income tax return filing, Income tax return preparation
Response from the owner · 8 months ago
Dear Elizabeth, thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
J
Jean Fauver7 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Damariez Gomez was so kind. Her Customer Service skills were excellent. She was very informative and explained everything very throughly. I would recommend HR Blick to everyone. All the staff and office manager were very helpful and the office was very clean.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 8 months ago
Dear Jean, thank you for your review! We're delighted to hear that you had a great experience with Damariez Gomez. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Damariez Gomez was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
