Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
H&R Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty91−0.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

H&R Cleaning

Bryan, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 37 roof cleaning · 4.9★ from 428 Google reviews

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Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Cleaning is better than 93% of roof cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Cleaning is better than 92% of roof cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Cleaning is better than 91% of roof cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Cleaning is better than 100% of roof cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Cleaning is better than 100% of roof cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Cleaning is better than 79% of roof cleaning.B
79

Reviews for your job

Customers hired H&R Cleaning for 5 kinds of job.

H&R Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.80
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–150
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 80 Google reviews tagged “General housekeeping” · showing 20

Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We have been using H&R Cleaning for a while and they do a great job. Genesis and Leslie have been doing a great job. We have had some trouble spots around the house but they have managed to make those spots disappear. They pay attention to the details when cleaning and we are very pleased. Thank you. Jason and Kristi

General housekeeping
Sandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Desetra McMurray did an amazing job cleaning one of our Midtown Townhomes Property units in College Station. She has an amazing personality and communicated with us wonderfully. I will recommend her for anyone looking for a good cleaning lady!!

General housekeeping
Riley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I cannot recommend them enough. I have had many different cleaning technicians and I’ve never had a problem with a single one! They are very respectful, and always respond quickly. Love them!

Paid $150–200Great priceStandard cleaningGeneral housekeeping
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

H&R Cleaning is fantastic. I look forward to their visit every week, it’s honestly my favorite day. They’re friendly, kind to our pets, and always do an amazing job. Absolutely worth it. Love them!

Reasonable priceStandard cleaningGeneral housekeeping
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have used H&R for years and have never been disappointed! They are so attentive to my schedule and work with me on adjusting recurring cleanings. Every cleaner who has come out has done an amazing job - I could write a post each time! Yesterday, Korynn took extra care with our shower and kitchen to leave our home sparkling!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Dave1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sarah on your staff did a great job cleaning both my house and a chapel/meeting room this afternoon! She went the extra mile and scrubbed out a large stain on a porcelain fixture. I would like to have her back for all my future cleaning work!

Reasonable priceGeneral housekeeping
Eunice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

She did a wonderful job

Paid $100–150Great priceStandard cleaningGeneral housekeeping
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love H and R cleaning. They are timely and efficient. Kaycee is our favorite!!! We trust her and she does a great job with all my kids messiness!

Paid $100–150Great priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

H&R does an amazing job! Marina is so sweet and does an excellent job. I love that they are always so accommodating.

General housekeeping
MadieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Couldn’t ask for a better cleaning company! Eli did an excellent job so so so happy to have a clean home!

Great priceStandard cleaning+ Quality+ Professionalism+ Value
JLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I love this cleaning service. Leslie always does an awesome job. My home is spotless! When she leaves. I look forward to our appointments with her. Would recommend this cleaning company to everyone! Jeri L.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Sheila4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I’m so happy with my cleaning today. Ariel is amazing and did an amazing job. It’s so nice to be able to enjoy my clean home.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bobbie is reliable and does excellent work.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Catherine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shelby did a wonderful job!!!

Paid $100–150Reasonable priceGeneral housekeeping+ Quality
Paula4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

H&R Cleaning is professional, thorough, reliable and everyone I have come in contact with is incredibly kind. I have never had a cleaner leave and see anything they missed, which is a first! I highly recommend them for your cleaning needs!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Megan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used H&R for bi-weekly cleanings for years now and highly recommend their services. I love coming home to a freshly cleaned house.

General housekeepingStandard cleaning+ Quality+ Professionalism+ Value
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

very very good service to use, highly recommend!

Paid $250–300Reasonable priceGeneral housekeeping
Liz4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This team is just amazing! Their professionalism and attention to detail is unmatched.

Great priceGeneral housekeepingDeep clean
Drew11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was our initial cleaning before starting monthly with H&R. They came recommended through the neighborhood FB page and we couldn’t be more pleased! Their attention to detail and thoroughness were very impressive. We’re very glad to have switched companies as they are a massive improvement over our previous cleaners.

Reasonable priceGeneral housekeeping
Sherrye11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jaden did a wonderful job! She was so nice, on time and did an excellent job!!

General housekeeping+ Responsiveness+ Professionalism

Show more general housekeeping reviews (60 more) →

Price

$176-98% vs typical roof cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 59%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning150$153–$196
General housekeeping79—
Deep clean43—
Moving-related cleaning13—
Office & workplace cleaning12—

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