Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
H&R Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty91−0.9Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

H&R Cleaning

Bryan, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 37 roof cleaning · 4.9★ from 428 Google reviews

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Report card

Percentile vs other roof cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Cleaning is better than 93% of roof cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Cleaning is better than 92% of roof cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Cleaning is better than 91% of roof cleaning.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Cleaning is better than 100% of roof cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Cleaning is better than 100% of roof cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Cleaning is better than 79% of roof cleaning.B
79

Reviews for your job

Customers hired H&R Cleaning for 5 kinds of job.

H&R Cleaning for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 13 Google reviews tagged “Moving-related cleaning”

Pavel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Stay away from this company. Their cleaners left whole areas of the home completely un-attended, and their management argued and refused to correct it.

Customer photo from Pavel's reviewCustomer photo from Pavel's reviewCustomer photo from Pavel's review
OverpricedMoving-related cleaning
Jeremy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The 2 ladies that came in did an outstanding job. I barely recognized the place I lived in for 5+ years. They were especially thorough. They didn't judge for how bad I let it get. They completely exceeded my expectations. I may have them do a monthly cleaning at my new place because of how great they did.

Paid $350–400Great priceMoving-related cleaningDeep clean
Madison9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

H&R Cleaning has been amazing! Everyone who has come biweekly to clean my townhome has been so kind, especially Marina and Madi. I would highly recommend them to anyone in the area that needs a deep cleaning and/or frequent cleanings!

Moving-related cleaning
Kristy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used H&R cleaning regularly for YEARS!!! Phenomenal quality of care.

Paid $150–200Reasonable priceStandard cleaningMoving-related cleaning
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Move in cleaning was done on time and very professional!

Moving-related cleaning
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kacey was amazing! She was fast yet thorough, and was very nice. She took great care of our home. Also shoutout to Anessa who was able to squeeze us in last minute on the Friday of Labor Day weekend. She was also super helpful w/customizing our clean. Would definitely use H&R again.

Paid $200–250Great priceMoving-related cleaning
MaryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed to have my house cleaned before moving out and had the best experience with H&R Cleaning! Stephanie was excellent at coordinating and accommodating to our move out schedule. We had Jessica, Brittany, and Brittany to help with the services and they did such a great job! I highly recommend this service to…

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Samren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Good customer service

Moving-related cleaning+ Responsiveness+ Professionalism
Logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, super clean floors! Will use again!

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Cristin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The crew was friendly, efficient, worked hard, and cleaned everything thoroughly!

Moving-related cleaning+ Quality+ Professionalism
DavisLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing cleaning service. I had 3 awesome ladies who came to clean my apartment. It looks as it did the day I moved in. Everything cleaned, carpet vacuumed & great communication. I’d definitely recommend this service

Moving-related cleaning+ Punctuality+ Quality+ Professionalism
Florina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Professionalism
Mel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality

Price

$176-98% vs typical roof cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 59%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning150$153–$196
General housekeeping79—
Deep clean43—
Moving-related cleaning13—
Office & workplace cleaning12—

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