Paul Thoma7 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOverall great experience
Response from the owner · a month ago
Thank you
H&S 5 Star Transportation Llc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%90+25.4Replies to reviews 8%81+6.7Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 38 airport shuttle servicesPosition by Experts Score among all companies we track in this category. · better than 65%
4.9 ★★★★★ 54 Google reviews · 6 photos
94%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
H&S 5 Star Transportation Llc at a glance
Google reviewers rate H&S 5 Star Transportation Llc 4.9 out of 5 based on 54 reviews, with the owner responding to every comment. Customers frequently describe the service as punctual, professional, and accommodating, often highlighting quick response times, clean vehicles, and helpful drivers for various trips including airport transfers and long-distance travel. One minor criticism notes that payment methods, such as a preference for cash over credit cards, are not always clearly communicated during the initial greeting.
- Google rating: 4.9 out of 5 from 54 reviews (94% five-star).
- Reviews on this page: 54 Google reviews (46 with written comments).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 7, 2026.
- Service: Airport Shuttle serving Tucson, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other airport shuttle services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&S 5 Star Transportation Llc: 87/100 on this factor. Category median: 76.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&S 5 Star Transportation Llc: 90/100 on this factor. Category median: 78.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&S 5 Star Transportation Llc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&S 5 Star Transportation Llc: 81/100 on this factor. Category median: 49.A
81
Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
- 5 stars5194%
- 4 stars24%
- 3 stars00%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
- Praise7497%
- Complaints23%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2736%
- Speed & response1824%
- Would recommend1317%
- Quality & results912%
- Price & value68%
- Honesty & trust23%
- Communication11%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional and kind, even assisting with bathroom breaks and sharing recovery tips along the way.”
“Lyal was able to pick me up quickly and was so very courteous on the road.”
“I would not hesitate to use his services again or recommend him to others.”
“Lyal was great - responsive to my texts, on time, a wonderful service.”
“I also really appreciated his flexibility with the logistics; he shared his live location so I could monitor the progress and was very fair about pricing.”
“it was a long trip, he was even open to a 50/50 payment split (half up front and half at drop-off) and confirmed everything over text so we had a cle…”
“Lyal is communicative, professional, and genuinely cares about his passengers.”
People customers mention
- Lyal 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&S 5 Star Transportation Llc for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Ana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Fantastic, professional and kind! Lyal was able to pick me up quickly and was so very courteous on the road. Highly recommended. Thank you!! ~Ana
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We were backpacking from Sabino Canyon to Mt Lemmon when my legs gave out on me. Being unable to climb back down, we tried contacting different rideshares and taxi services to get picked up from Summerhaven. Only Lyal was willing, and without a reservation, left to pick us up in a moments notice. Extremely grateful for his services.
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
This man was absolutely amazing. I was stranded. First of all, I am 69 years old, never been in trouble a day in my life. I wound up in jail due to false accusations. I had no wallet, no money, no phone. They turned me loose at midnight, almost 2 hours away from home. Nobody I do mean nobody. Would help me The boy…
Karthik2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Lyal is a resolute professional, who was kind and accommodating to everyone in our group. We will absolutely request his service next time we are in Tucson. Thank you!
Evan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Lyal absolutely saved the day. We were in need of a last minute ride to avoid being stranded overnight far from where we wanted to be. Lyal came to the rescue and transported our group back to our vehicle. I can’t recommend H&S Transportation highly enough! (As an aside, Lyal is a military veteran, a devoted father…
Susie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing Customer Care and Very Clean car! Very kind soul and again Outstanding Customer Care! Definitely will call in future. 5 🌟
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Limousines | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 54 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Ana _1979N3 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic, professional and kind! Lyal was able to pick me up quickly and was so very courteous on the road. Highly recommended. Thank you!! ~Ana
Response from the owner · 6 months ago
Thank you! Have a good day!
Richard Rhee1 reviewTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe were backpacking from Sabino Canyon to Mt Lemmon when my legs gave out on me. Being unable to climb back down, we tried contacting different rideshares and taxi services to get picked up from Summerhaven. Only Lyal was willing, and without a reservation, left to pick us up in a moments notice. Extremely grateful for his services.
Response from the owner · 6 months ago
Glad I was able to help! Good day
Patricia Spencer2 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis man was absolutely amazing. I was stranded. First of all, I am 69 years old, never been in trouble a day in my life. I wound up in jail due to false accusations. I had no wallet, no money, no phone. They turned me loose at midnight, almost 2 hours away from home. Nobody I do mean nobody. Would help me The boy in the store refused to dial 911 because he didn't want any police around his store. I was so desperate. The boy wouldn't even know. Allow me to ask someone else to call 911. I believe all of the guys that went in there. Work told the story and not to dial 911. After almost 4 hours, 5 star came to my rescue, absolutely amazing. He was hesitant thinking I was just another old tweaker LOLI am forever forever. Indebted and gracious in jesus's name, I pray amen.
Response from the owner · 8 months ago
God bless you. Glad your home! Every need transportation anywhere, even out of state, call me! 😁
SaadLocal Guide · 15 reviewsTotal number of Google reviews Saad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI contacted Lyal to transport my brother-in-law from Tucson to San Francisco following a serious accident, and I couldn’t have asked for a better experience. Since my brother-in-law had limited mobility and could only use a walker, we were worried about the long trip. Lyal was incredibly proactive, suggesting a bed setup in the back of the car, something I didn't even know was possible. When he was setting up the bed, he even brought along pillows to ensure my brother-in-law was completely comfortable, which made the journey much easier. He was professional and kind, even assisting with bathroom breaks and sharing recovery tips along the way. My brother-in-law said he was a fantastic conversationalist and the best travel partner he could have had for such a long ride. The coordination was seamless. The day before the trip, we went over the plan in detail, and Lyal was very patient as I called him multiple times to coordinate with various nurses on the discharge time. Even when the hospital was delayed by nearly 40 minutes, he waited without any issues. I also really appreciated his flexibility with the logistics; he shared his live location so I could monitor the progress and was very fair about pricing. Since it was a long trip, he was even open to a 50/50 payment split (half up front and half at drop-off) and confirmed everything over text so we had a clear record. Lyal is communicative, professional, and genuinely cares about his passengers. I highly recommend him.
Response from the owner · 8 months ago
Appreciate it! Thank you! Hope your brother gets better soon 🙏
Alex Wilson1 reviewTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely amazing service and very nice!!!
Response from the owner · 10 months ago
Thank you and have a good night!
Karthik Devarajan2 reviewsTotal number of Google reviews Karthik has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLyal is a resolute professional, who was kind and accommodating to everyone in our group. We will absolutely request his service next time we are in Tucson. Thank you!
Response from the owner · a year ago
You're welcome!
Evan Milnor9 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLyal absolutely saved the day. We were in need of a last minute ride to avoid being stranded overnight far from where we wanted to be. Lyal came to the rescue and transported our group back to our vehicle. I can’t recommend H&S Transportation highly enough! (As an aside, Lyal is a military veteran, a devoted father and grandfather, and just a great guy. If you’re in need of a ride in/around Tucson, you’ve found your answer.)
Response from the owner · a year ago
Thank you!
Francesco Varoli12 reviewsTotal number of Google reviews Francesco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper super polite and accommodating. Very careful safe driver.
Response from the owner · a year ago
Thank you
Susie R.4 reviewsTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing Customer Care and Very Clean car! Very kind soul and again Outstanding Customer Care! Definitely will call in future. 5 🌟
Response from the owner · a year ago
Thank you
Business details
- Address: 2255 W Orange Grove Rd, Tucson, AZ 85741
- Phone: (520) 977-7609
- Service area: Tucson, AZ