Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%71+5Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREH. Jack Langer Plumbing and Heating
Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.7★ from 319 Google reviews
Report card
Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H. Jack Langer Plumbing and Heating is better than 79% of sink installation services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H. Jack Langer Plumbing and Heating is better than 69% of sink installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H. Jack Langer Plumbing and Heating is better than 100% of sink installation services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H. Jack Langer Plumbing and Heating is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H. Jack Langer Plumbing and Heating is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H. Jack Langer Plumbing and Heating is better than 71% of sink installation services.B
71
Reviews for your job
Customers hired H. Jack Langer Plumbing and Heating for 8 kinds of job.
H. Jack Langer Plumbing and Heating for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$921
All 1 Google reviews tagged “Sump pump repair”
AmyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I've been using Langer for years! they really came through once again when my basement flooded. We have such a great relationship with them. I can't say enough good things!
Heating system maintenanceToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Price
$529+50% vs typical sink installation services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 45%Reasonable 40%Overpriced 5%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 12 | $227–$880 |
| Drain cleaning | 10 | $148–$353 |
| Toilet repair | 9 | $209–$383 |
| Water heater installation | 7 | $1.3k–$2.1k |
| Plumbing leak detection | 7 | $114–$308 |
| Water heater repair | 7 | — |
| Heating system maintenance | 7 | $26–$148 |
| Sewer repair | 6 | $337–$2.1k |
