H. Williams Mobile Pet Spa logo

H. Williams Mobile Pet Spa

Pet groomer · West Haven, CT · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%92+14Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 74 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 89%
5.0 ★★★★★ 85 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
18%reviews answered by the owner
Oct 2026latest review

H. Williams Mobile Pet Spa at a glance

Customers praise the mobile grooming service for its punctuality, clean vehicles, and gentle handling of anxious or elderly pets. Reviews highlight effective communication, attention to detail in cuts, and the convenience of in-home appointments. One recurring criticism involves unexpected fees for difficult dogs and a strict four-week scheduling policy that rejects appointments if visits are delayed by even a few days.

  • Google rating: 5.0 out of 5 from 85 reviews (99% five-star).
  • Reviews on this page: 85 Google reviews (80 with written comments, 25 with photos).
  • Owner responses: the business replied to 18% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Mobile Dog Groomer serving West Haven, Connecticut.

Data from Google, last updated October 25, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction98Reliability97Craft & service–Value92Momentum100Replies to reviews–Satisfaction: 98 (median 85)Reliability: 97 (median 84)Value: 92 (median 94)Momentum: 100 (median 100)
H. Williams Mobile Pet SpaMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H. Williams Mobile Pet Spa: 98/100 on this factor. Category median: 85.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H. Williams Mobile Pet Spa: 97/100 on this factor. Category median: 84.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H. Williams Mobile Pet Spa: 92/100 on this factor. Category median: 94.A
92
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H. Williams Mobile Pet Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
–

Bar = this company · dark tick = category median.

Star ratings

85 Google reviews we collected

  • 5 stars8499%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 80 written reviews

  • Praise11297%
  • Complaints43%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price521%
  • Reasonable1667%
  • Overpriced00%
  • Not sure313%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3530%
  • Would recommend2723%
  • Quality & results2017%
  • Speed & response1715%
  • Honesty & trust98%
  • Communication65%
  • Price & value22%

What customers talk about

We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She is patient and kind to our 13 year old dog, who needs a bit of nurturing.”
  • “I couldn’t be happier with their service and would highly recommend H.”
    “Williams is amazing and I cannot recommend them enough.”
  • “Sabrina did an amazing job on our Cavalier King Charles Spaniel.”
  • “Williams is organized, reliable, timely, and has always been incredibly accommodating with any special requests.”
  • “Michelle talked to me and discussed what I envisioned and was honest, transparent and works really hard to give me the result I want with Mavis’ groom.”
  • “The team is extremely communicative, the technicians take great care of my dog and treat her with the extra love she needs!”
  • “Worth every penny.”

People customers mention

  • Sabrina 9 reviews
  • Joanna 7 reviews
  • Bernedoodle 3 reviews
  • Fernando 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

kimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Tara was very sweet with our pups! Her cuts were awesome, and they were all so clean!!

Reasonable price
Marina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Talk about an amazing service!!! I stopped going to this groomer in town and found H Williams! Michelle is an amazing groomer. She met my dog Mavis for the first time, pet her and made Mavis feel so comfortable and loved. Mavis loved her. She literally gets mavis’ energy out before grooming her by playing with her…

Jaime7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sabrina did an amazing job on our Cavalier King Charles Spaniel. She trimmed and bathed him perfectly and he looks and smells amazing! I’m very thankful for her hard work and attention to detail!

Customer photo from Jaime's review
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My puppy loves and trusts Sabrina, and she handles his grooming needs with the utmost care (which are complex given his breed). We are so glad to have found her. She is a gem!

Dara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Sabrina takes such good care of our girl! She always looks and feels beautiful! Making sure she’s happy and comfortable during her grooming is always a priority, and we so appreciate it!

Customer photo from Dara's review
Jaimee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We love H. Williams mobile groomer. Our dog, Lemon, runs to greet Valeria every time she arrives. Lemon always looks great after her spa session. I highly recommend H. Williams

Customer photo from Jaimee's review
Not sure

Photos

Customer reviews

5.0 ★★★★★ 85 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
kim salomonLocal Guide · 15 reviewsTotal number of Google reviews kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tara was very sweet with our pups! Her cuts were awesome, and they were all so clean!!

  • Price assessment: Reasonable price
Marina Milos Jukic4 reviewsTotal number of Google reviews Marina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Talk about an amazing service!!! I stopped going to this groomer in town and found H Williams! Michelle is an amazing groomer. She met my dog Mavis for the first time, pet her and made Mavis feel so comfortable and loved. Mavis loved her. She literally gets mavis’ energy out before grooming her by playing with her and giving her kisses. Mavis sprints to get groomed now! For context, when we would drop off Mavis at the groomer in town, she was scared, begging to leave, and it broke my heart because it doesn’t need to be so scary. Michelle talked to me and discussed what I envisioned and was honest, transparent and works really hard to give me the result I want with Mavis’ groom. Love this groomer! So thankful I tried them out for the first time. Now Mavis has monthly appointments

Jaime Nardecchia7 reviewsTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sabrina did an amazing job on our Cavalier King Charles Spaniel. She trimmed and bathed him perfectly and he looks and smells amazing! I’m very thankful for her hard work and attention to detail!

Rebecca Kysar3 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My puppy loves and trusts Sabrina, and she handles his grooming needs with the utmost care (which are complex given his breed). We are so glad to have found her. She is a gem!

Dara11 reviewsTotal number of Google reviews Dara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sabrina takes such good care of our girl! She always looks and feels beautiful! Making sure she’s happy and comfortable during her grooming is always a priority, and we so appreciate it!

Jaimee Schultz4 reviewsTotal number of Google reviews Jaimee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We love H. Williams mobile groomer. Our dog, Lemon, runs to greet Valeria every time she arrives. Lemon always looks great after her spa session. I highly recommend H. Williams

  • Price assessment: Not sure
Vanessa Adovasio1 reviewTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So sweet with my dogs and they look great

  • Price assessment: Reasonable price
KristenLocal Guide · 18 reviewsTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sabrina is wonderful! She is patient and kind to our 13 year old dog, who needs a bit of nurturing. As an added touch, she brought a variety of treats which is the way to our Cavapoo's heart. I highly recommend this service and Sabrina.

Grace Flynn2 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Could not be more pleased with how Olive’s haircut turned out! Sabrina is a total pro and did exactly what we asked for. Already booked for our next cut! Thank you for taking such wonderful care of our baby!

Jocelyn Wagner7 reviewsTotal number of Google reviews Jocelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Joanna is the absolute best. My dog is anxious and she has been comfortable with her from the day they met. I have nothing but rave reviews for everyone at H. Williams. Nobody compares to this mobile groomer. They are the best of the best!

  • Price assessment: Not sure

H. Williams Mobile Pet Spa on Google Maps →

Business details