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H2 Foot Spa & Massage

Massage therapist · San Diego, CA · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%76+18.4Value 14%94+13.3Replies to reviews 7%48+3.4Momentum penalty60−4Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 29 reflexologyPosition by Experts Score among all companies we track in this category. · better than 11%
4.8 ★★★★★ 156 Google reviews · 11 photos
88%five-star reviews
4.40★last 12 monthsAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
Oct 2026latest review

H2 Foot Spa & Massage at a glance

Google reviewers rate H2 Foot Spa & Massage 4.8 out of 5 stars based on 156 reviews, with the owner responding to 26% of feedback. Clients frequently praise the facility for its clean environment, flexible scheduling, and fair pricing for deep tissue, foot, and prenatal services. Many highlight the staff's professionalism and ability to relieve chronic pain effectively. However, some criticisms note that specific services did not match their descriptions, and one review pointed out a lack of elevator access for individuals with disabilities.

  • Google rating: 4.8 out of 5 from 156 reviews (88% five-star).
  • Reviews on this page: 156 Google reviews (120 with written comments).
  • Owner responses: the business replied to 26% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Reflexologist serving San Diego, California.

Data from Google, last updated November 3, 2026.

Score profile vs other reflexology

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction74Reliability76Craft & service100Value94Momentum60Replies to reviews48Satisfaction: 74 (median 85)Reliability: 76 (median 84)Craft & service: 100 (median 99)Value: 94 (median 100)Momentum: 60 (median 100)Replies to reviews: 48 (median 55)
H2 Foot Spa & MassageReflexology median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H2 Foot Spa & Massage: 74/100 on this factor. Category median: 85.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H2 Foot Spa & Massage: 76/100 on this factor. Category median: 84.B
76
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H2 Foot Spa & Massage: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H2 Foot Spa & Massage: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H2 Foot Spa & Massage: 60/100 on this factor. Category median: 100.B
60
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H2 Foot Spa & Massage: 48/100 on this factor. Category median: 55.C
48

Bar = this company · dark tick = category median.

Star ratings

156 Google reviews we collected

  • 5 stars13788%
  • 4 stars106%
  • 3 stars43%
  • 2 stars11%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 120 written reviews

  • Praise14098%
  • Complaints32%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price360%
  • Reasonable240%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5639%
  • Would recommend3122%
  • Price & value2618%
  • Quality & results1813%
  • Speed & response53%
  • Communication43%
  • Honesty & trust32%

What customers talk about

We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They worked around my busy schedule and are very kind and professional.”
  • “I highly recommend this spa for the quality of the service provided but also the price.”
  • “Honestly one of the best massages I’ve ever had for a very fair price!”
  • “Their attention to detail and care for their clients shines through”
  • “Within minutes of this mistake, the owner had called me to confirm if I meant to book two appointments, before I had a chance to call them myself!”
  • “She listened to what I said about what areas needed work and she concentrated on those areas BUT gave me a full-body massage.”
  • “) is excellent with customer service and genuinely wants to help create a great experience for clients.”

People customers mention

  • Hunter 6 reviews
  • Jolla 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sam14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

In a half hour session the masseuse worked out a knot that was making it hard to breathe. Highly recommend

Nicole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I ADORE this spa! I found it early during my PhD when looking for a couples massage for my boyfriend and I. It was so good, I spent my paltry grad school money on an occasional massage. Prices are super fair for the services offered. I normally get the 1 hr or 90 min full body massage, with deep tissue focus, and…

Reasonable price
Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Best massage! Convenient location and very clean. I've had shoulder/back pain for years, feel great every time. Cindy is very professional. Thank you.

+ Communication+ Quality+ Professionalism
SofíaLocal Guide · 229 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great place, we loved it! We booked a double massage for an hour! The service is extremely good. Very quiet, very pleasant and easy to access.

Great price
Marielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

One of the best massages I’ve ever had. They worked around my busy schedule and are very kind and professional. They worked out all my knots and tension.

Great price
Nikki8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going here for 2 years and absolutely love Hang and the team here. Amazing massages every time.

Photos

Customer reviews

4.8 ★★★★★ 156 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sam Mamaghani14 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

In a half hour session the masseuse worked out a knot that was making it hard to breathe. Highly recommend

Erin SilvermanLocal Guide · 26 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Honestly one of the best massages I’ve ever had for a very fair price!

  • Price assessment: Great price
Nicole Siguenza9 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I ADORE this spa! I found it early during my PhD when looking for a couples massage for my boyfriend and I. It was so good, I spent my paltry grad school money on an occasional massage. Prices are super fair for the services offered. I normally get the 1 hr or 90 min full body massage, with deep tissue focus, and leave feeling like a new person. Now, ~5 years later and post-PhD, I’m hoping to come more consistently to help with the stress I hold in my body. The owner, Hunter, is fantastic. He’s always working the front desk. Today, I encountered an error booking online (first time ever, I always book online) and accidentally ended up booking 2 slots. Within minutes of this mistake, the owner had called me to confirm if I meant to book two appointments, before I had a chance to call them myself! Their attention to detail and care for their clients shines through

  • Price assessment: Reasonable price
Jeff King5 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great!

  • Price assessment: Reasonable price
Angela X2 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best massage! Convenient location and very clean. I've had shoulder/back pain for years, feel great every time. Cindy is very professional. Thank you.

  • Positive: Communication, Quality, Professionalism
Sofía HeuxLocal Guide · 229 reviewsTotal number of Google reviews Sofía has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place, we loved it! We booked a double massage for an hour! The service is extremely good. Very quiet, very pleasant and easy to access.

  • Price assessment: Great price
Azadeh DoroudchiLocal Guide · 15 reviewsTotal number of Google reviews Azadeh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A typical place not bad not exceptional.

Marielle Jingco4 reviewsTotal number of Google reviews Marielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the best massages I’ve ever had. They worked around my busy schedule and are very kind and professional. They worked out all my knots and tension.

  • Price assessment: Great price
Nikki Syed-Ali8 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been going here for 2 years and absolutely love Hang and the team here. Amazing massages every time.

Brianna H4 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm a runner and run around 21 miles a week. I was looking for a good foot massage place and was impressed by the ratings for this spa so I've been wanting to try it for a while. I think it was the owner who greeted me and checked me in, but he's incredibly nice and helpful. It's not your typical Chinese "foot/body massage" place, slightly more professional than that which reflects in their pricing. Yes, I did fall asleep multiple times during my massage and my feet felt completely revived afterwards but I'm not sure if I can bring myself to pay for their steep prices consistently. Massage was amazing, service is amazing, but the prices are pricey! I get 90 minutes for $90 at my regular Thai massage spot, and I paid almost double the price (including tip) here.

H2 Foot Spa & Massage on Google Maps →

Business details